Customer Service, Manager, Account Operations, Real Estate
Resume:
Yolanda Ma r t inez
Lake Elsinore, CA 92530
********.*********@*****.***
To utilize my current experience so I can evolve and, continuously grow. The 19 yrs I’ve spent in the
Mortgage Industry in Customer Service, Management, Account Management and Sales have prepared me
to communicate well with everyone.
As, a Contract Interpreter for the past year, my experience has helped me in working with others over the
p hone and in person. Always maintaining a professional work ethic and listening to what the other person
i nvolved is in need of. Convey detailed information to both the patient and the doctor, while In terpreting
i n Spanish.
EXPER IENCE
Sept. 2012 – Present Adelante In terpreting Santa Ana, CA
Interpreter
Interpret English/Spanish, patients with they’re Doctors appointments.
Interpret English/Spanish, patients with they’re Psychologist and
Psychiatric appointments.
Complete all necessary paperwork, completed Disability Forms, and
Workmen’s Compensation Forms.
Currently, In terpret 2-3 clients 3-4 t imes a week.
Prepare clients before they’re Depositions are taken.
Jan. 2009 – Dec. 2011 San Juan Mortgage/MPR Funding Santa Ana, CA
Sr. Loan Processor
Processed loans for a variety of lenders, and followed they’re Underwrit ing
guidelines.
Maintained communication with clients. Requesting any loan
documentation required.
Explained loan documents to non-English speaking clients, before signing.
Maintained, professional and clear conversations with Mor tgage Lenders,
Escrow, Title, Realtor’s and Loan Officer’s all involved.
Processed an average of 20+ loan’s monthly.
Feb. 2005 – Dec. 2008 Wisdom Financial Fuller ton, CA.
Sr. Loan Officer
Worked with a variety of Lenders, met they’re financial needs from
clients.
Communicate well with both English and Spanish speaking clients. Met
w ith them on an ongoing basis throught the loan process.
Worked alongside with Real Estate Office Best Buy Realty.
Took incoming calls from potential clients as well as Cold Calls on a Daily
Basis.
Calls consisted of about 50+ depending on the length of the conversations
and potential Clients.
Closed 2-3 loans monthly.
Apr. 2002 – Dec. 2004 Olympus Mortgage Co. Orange, CA
Operations Manager
Managed and coached direct reports to achieve objectives, including the
development of goal, establishing appropriate time lines, delegating tasks,
monitoring progress and maintaining effective communication.
Supervised and motivated a staff of 23, including loan set-up, doc drawers,
u nderwri ters and account manager to successfully achieve departmental
goals.
Achieved Broker’s satisfaction through professional and courteous service.
June 1998 – Mar. 2002 Option One Mortgage I rvine, CA.
Account Manager
Maintained effective communication with clients regarding they’re home loans.
Modified loan’s when the client didn’t meet the loan guideline criteria.
Maintained a pipeline of 60+ loans, processed them from set-up through funding.
Kept a great communication with Loan Broker’s, and all parties involved in the
loan t ransaction.
Apr. 1993 – June 1998 Royal MortgageBanc Orange, CA.
Account Manager
June 1991 – Apr. 1993 RSL Mor tgage
Loan Set-Up Clerk Laguna Hills, CA
E DUCAT ION
Graduated Saddleback High School 1991 Santa Ana, CA.
TRA I TS
Was Licensed with the DRE from 2007-2012 (need to Renew)
Computer li terate, in a variety of computer programs. Cur rently working with
W indows Office Software.
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