Customer Service Manager

Location:

Lawrenceville, PA

Posted:

October 23, 2013

Contact this candidate

Resume:

Cheryll Mortimer

**** **** ******** ****

Lawrenceville, PA 16929

Cell: 607-***-****

***********@*****.***

Work Experience

**/** - */**

Guthrie Clinic

Pine City, NY 14871

Position: Medical Office Assistant

Job Duties: Answering multi-line phones, registering and scheduling patient appointments, copying and filing, greeting patients, updating chart information, postingcharges. Programs used - Microsoft Word, IDX, EPIC.

6/09 - 11/09

Tinu Addams, MD

Psychiatry

Elmira, NY 14901

Position: Medical Secretary

Job Duties: Transcription, confirmed/scheduled appointments, answered multiple phone lines, registered patients, secured co-pays, prepared and updated charts to maintain accuracy, verified insurances and processed mail correspondence. Program used - Microsoft Word, X-cel, Psych Advantage. Skills - written and verbal communication, listening, respect for privacy, high degreeof confidentiality and multi-tasking.

2004 - 2009

Penndot - Travel/Tourism Dept.

Harrisburg, PA

Position: Supervisor, Tioga Welcome Center

Job Duties: Interviewed/hired staffing, processed staff payroll and maintained leave of absence using SAP, implemented customer service standards, participated in Travel Shows, Concierge Training, FAM Tours, supported internal/external communications, met quarterly with district CRC for updated events, completed Employee Performance Reviews, supervised operations of the Center, maintained working knowledge of PAhighways, transportation systems, public and private attractions, recreation areas, weather event conditions, accommodations and tourist attractions, ordered supplies,prepared/completed accurate daily reports, conducted monthly staff meetings, welcomed/greeted and provided updated information to the public.

Work Experience - continued

Penndot - Travel/Tourism Dept. (Continued)

Knowledge of computer and office equipment, documentation of daily log journal, received/sent literature, maintained a high level of customer service to the traveling public. Programs used - Microsoft Word, X-cel, E-mail.

1999 - 2004

Neurology Associates

Elmira, NY

Position: Medical Secretary - Neurology Office Specialty

Job Duties: Transcription, scheduled appts. and testing procedures, scheduled public relation meetings, answered multiple phone lines, filed, registered patients, prepared and updated charts to maintain accuracy, verified insurances and processed mail correspondence. Program used - Medent.

** Private practice (Dr. Cummins, Neurology) - this office has closed due to retirement.

1997 - 1999

Elmira Orthopedics

Elmira, NY

Position: Transcriptionist - Orthopedic Specialty

Job Duties: Transcription for three orthopedic physicians, processed mail correspondence, processed disability records requests.

1991 - 1999

Corning, Inc.

Corning, NY 14830

Position: Production employee

Job Duties: Inspected, packaged and loaded products (TV tubing, corelle ware, catalytic converters), gauging and processing experimental products (Sullivan Park) and laborer. Received certification for fork lift (required).

Education

2005 - 2009

Concierge & Supervisor Training

Harrisburg, PA

Penndot Training

1996 - 1997

Elmira Business Institute

Elmira, NY

Major: Medical Office Assistant - Certification

Education - continued

1973 - 1979

Williamson Jr - Sr High School