Customer Service Sales

Matthew Reid Warren

**** ******* ******

Danville, VA 24540

Home: 434-***-****

Cell: 434-***-****

*********@***.***

OBJECTIVE

To secure a position where I can use my education, results-driven work

ethic, transferable skills and exemplary customer service skills, which

will contribute to increased profitability within your company.

SUMMARY OF WORK SKILLS/QUALITIES

. High level of motivation combined with strong organizational skills

. Detailed oriented, quick learner

. Ability to carry out multiple tasks; can be counted on to do quality

work

. Good communication and customer service skills

. Dependable, responsible and good work ethics: I work well with

supervision and other co-workers

. Proficient skills in good customer service and training

. Teamwork, Leadership, Organizational and Business office skills

. Specialist training in Microsoft Word Access, Excel, and PowerPoint

. Excellent verbal and written skills

. Advanced usage of a POS computer system

. Great managerial skills from working as a floor manager.

EDUCATION

Danville Community College Danville, VA July

2008

Associates in Applied Science: Administration of Justice - Corrections

Specialization

INTERSHIP

Danville, VA 2007

Division of Child Support Enforcement

Intern

Worked in the fiscal unit of DCSE collecting monies received thru the

district office, resolve tax and payment issues for refunds. Read petitions

to become familiar with any arrears owed and child support due.

. Recommended for the internship by Advisor / Professor John Wilt of

Danville

Community College

EXPERIENCE

Highlander Restaurant Lodge & Pub Danville, VA

2013

Bartender

Serve the public in a restaurant setting and Pub setting. Maintain good

customer service and help train new associates.

. Floor managed and provided excellent customer service to patrons and

trained new associates

. Used a POS computer system in order to enter sales, stock & inventory

into the database

. Multitasked bar and management of co-workers

. Available for different shifts

. Maintained multiple cash drawers

. Entered food and liquor sales into data base

. Bank deposits

. Provided quality customer service

San Marcos Mexican Restaurant Danville, VA

2012-2013

Server

Serve the public in a restaurant setting. Maintain good customer service

and help train new associates.

. Trained new associates in customer service skills.

. Provided multicultural customer service.

. Operated a Spanish POS system.

. Provided Bilingual customer service to Spanish population.

Lone Star Steakhouse Danville, VA 2011-

2012

Server/Trainer

Served the public and provided excellent customer service to all customers.

. Trained all new servers for the restaurant.

Red Lobster Danville, VA 2004-

2011

Server

Serve the public in a restaurant setting. Maintain good customer service

and help train new associates.

. Evince- I was a feature story for my outstanding customer service in

the Evince magazine.

. Experience with a POS computer system and entering order into the

database.

. Got shadowed by new hires

. Had a good attitude and loved the interaction with getting to know

others.

. Responsible for money regarding shift changes.

Texas Steakhouse Danville, VA

2001-2004

Host/Waiter/Server

Provide good customer service while seating, taking orders, and serving

customers. Train new associates. This was my first job which made me want

to work harder in life which made me part of who I am.

. Trained new associates to provide excellent customer and management

skills.

. Operated cash register and made nightly band deposits

. Used a POS computer system.

REFERENCES

Upon Request

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