Customer Service Representative
Resume:
Tiffany Amie
Euless, TX
************@*****.***
Objective:
To obtain a challenging position that will utilize my skills and experiences in Customer Service and which will
also provide me with the opportunity for growth and advancement.
Skills:
• Highly personable Customer Service Professional with five years of experience call-center operations dealing
with inbound and outbound calling.
• Talent for identifying customer needs and presenting appropriate company product and service
offerings.
• Expertise in resolving escalated customer service issues.
• Proficient with Microsoft Office System (including Microsoft Word, Microsoft
Excel, Microsoft PowerPoint
Experience:
Baker Brother Services 3700 W Beltline Rd, Irving Tx
Dispatcher/Customer Service Rep
February 6,2012 January 7,2013
● Handling Inbound & Outbound calls for Home Depot assisting with plumbing needs.\
● Generating new work leads, that come through Red Beacon or SFI Leads items sold over the phone.
● Creating techs route for the following day and assiting Techs w/ there jobs (such as giving calls when a tech is in
route, making sure techs have what is needed to complete the assignment).
● Navigating through multiple screens to properly assist customers plumbing needs.
● Filing Po's recieved on a daily basis,data entry and scheduling orders.
ACS (Union Bank) 4500 Lamar Blvd, Arlington Tx
Telephone Banker
May 2011 January 2012
• Assisting customers with Online Banking, Mobile Banking and troubleshooting.
• Making sure daily quota is met 11 14 calls rep hr, monthly quota average 12.8calls
• Closing Debit cards, Activating New cards. Handling Cards that have been compromised.
*Handling delinquent accounts,
*Nsf Fee's and
*Account Balances.
*Navigating multiple app's on a daily basis to properly assis cust banking needs
Silver Leaf Resorts North Richland Hills, Texas
Customer Representative
September 2007 to February 2010
● As a Customer Service Representative for a major vacation company
dealing with making and confirming reservations, issuing prize give a ways and
other vocational events to new members and long term members.
● Investigated and resolved member concerns about reservations and
upcoming events. Provided daily and month to month reports to designated
departments.
* Received all incoming calls.
* Made all outbound calls to members.
* Announced prize give a ways.
* Dramatically enhanced member satisfaction ratings.
Gap between Feburary 2010 July 2011 working temp jobs, due to silverleaf moving locations.
Education:
Winfree Academy 1250 William D Tate Avenue Grapevine, TX 76051
Graduated: June 2007, Diploma
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