Customer Service Sales

Jordan Taiwo

**** *** **, ***** ******, CA *****

305-***-**** **************@***.***

Brand Ambassador

Professional Profile

. Excellent analytical, verbal and written communication skills. Also,

excellent presentation skills and ability to translate complex issues

to customers.

. Have experience educating consumers on consumer electronics with the

ability to make technology relatable, simple and personally

meaningful to them

. Demonstrated ability to influence outcomes through leadership that

combines strong analytical presentations and appropriate networking

and communicating for customer relations.

. Ability to manage complexity, problem solve and shift priorities

seamlessly as required.

. Bilingual

. Presents a professional image in appearance, words, and actions

. Demonstrates ethical behavior and respect for a diverse customer base

. Possess over 5 years retail / sales experience

Technology Knowledge

Power PC and active Windows

8 user.

Microsoft Office - proficient in Word, Publisher, Excel,

Outlook and PowerPoint

Accomplishments

. G4S Accommodation Coordinator for Olympics & Paralympics Games

security staff.

. Successful Entrepreneur of Online Consumers Electronics on eBay (a

start-up company)

Professional Experience

Marcus' Market (Jan 2013 - Oct 2013)

Sales Assistant

. Provided high quality service to customers

. Demonstrated products to customers with various sales techniques

. Resolved customer issues professionally

. Ensured all customers received a positive experience.

G4S Accommodation Coordinator for G4S Security Staff

During Olympic and Paralympic Games and afterwards (06/2012 - 12/2013)

. Coordinated the booking and accommodation for Olympics and

Paralympics' Games security staff.

. Coordinated the accommodations with different hotels and

accommodation providers through various communicatory channels

effectively and efficiently.

. Problem solving customer queries, complaints, and questions

accordingly

. Team leader- mentoring and coaching colleagues on various project.

Pet Plan Insurance Company (2011 - 2012)

Sales Representative

. Successful use of suggestive selling techniques for various insurance

polices

. Follow up with existing customers to confirm their satisfaction and

generate leads

. Coordinated meetings with management regarding maintaining sales

quotas

. Complete quotes and explain financing options

Online Consumers Electronics Company (2008 - 2011)

Proprietor/Owner

. Managed the company's fiscal operation

. Managed the shipping and distribution of items sold to customers

. Maintained customer database

. Resolved customer issues with shipping and purchases

. Managed aftercare to customers to ensure satisfaction

. Implemented marketing and sales promotions

. Managed and processed accounts receivable/payable

. Managed and processed purchases

. Demonstrated intelligent planning and time management

. Supervised and trained employees

The Network Agency and Link Communications (2007 - 2012)

Brand Ambassador for Nokia Phones

. Provided friendly, approachable, and accommodating services to

customers

. Ensured that customers were aware of new sales campaigns and products

. Educate consumers on consumer electronic Nokia Phones making the

technology relatable, simple and personally meaningful to them.

. Coordinated with other team members through excellent communication to

improve the organization's sales campaigns and customer service

. Run daily, weekly, and monthly reports for manager

Virgin Music Ltd. (2001 - 2002)

Sales Agent

. Provided excellent and detailed customer service with enthusiasm

. Organized the store merchandise to ensure that the company brand was

highlighted in a positive manner

. Maintained the stores image to positively reflect the company's brand

image

. Provide outbound calls for the store card

. Responded to customer product questions

. Identified, acknowledged, and acted to resolve customer queries and

ensure a positive outcome

Education

Foreign Language Teacher (English)

Kingston University-UK

TEFL Certificate - 2010

College Education - Biological Anthropology and Media Studies)

Roehampton University-UK 2004 - 2008

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