Program Manager, Administrator

Sher-Rhonda L. Cabean

Address: **** ******** ******, *******, ******** 21206 ~ Phone Number: 443-***-**** ~ E-mail Address: ***********@***.***

EDUCATION

Jurisprudence Bachelor of Arts

University of Baltimore

GPA: 3.70 Cum Laude

Paralegal Studies Associate of Science

Community College of Baltimore County

GPA: 3.19

Executive/Legal Secretarial Certificate

Stratford Business School – Baltimore, MD

SKILLS

Microsoft Word Excel Access

Internet Research Bookkeeping Outlook

Event Management Data Base Management Supervisory Skills

Data Base Maintenance Customer Service Conflict Resolution Skills

Meeting Management Legal Terminology Website Maintenance

Budget Management Shorthand Transcription

Strategic Planning Public Relations PowerPoint

Excellent Communication Skills Writing Skills Lotus Notes

Conference Calling Accounts Payable Accounts Receivable

EMPLOYMENT HISTORY

State of Maryland 2011 - 2012

Program Manager of the Professionalism Commission

• Planning, logistics and exhibits coordinator for all events and conferences.

• Coordinated, managed and monitored all events and conferences from start to finish.

• Organized events to support participants and monitored compliance for various events and

programs.

• Coordinate training sessions for all event staff.

• Created floor plans for conference venue.

• Supervised the development and implementation of all logistical details and assisted with

producing materials.

• Worked closely with other agencies on issues regarding credentialing, programs, logistics and

other assignments.

• Prepared responses to all correspondence

• Maintained all staff calendars and schedules.

• Created the Commission’s strategic plan and projected operating budget to achieve its mission.

• Served as point of contact for the chairman with all judicial staff.

• Oversaw day-to-day office operations, along with supervising staff.

• Prepared all correspondence, manuals, presentations and meeting space for attendees.

• Responsible for recruiting and training necessary staff for the success of the New Lawyers

Mentoring Appreciation Ceremony, Professional/Ethics Courses, with both paid staff and

volunteers.

• Created presentations of the strategic plan for the new Center to the Chief Judge.

• Established sound working relationships and cooperative arrangements with judges, attorneys,

any other court staff and volunteers.

• Reported to the Chairman various findings, new ideas, along with quarterly and annual reports.

• Created, discussed and implemented the objectives in the strategic plan for approval by Board

of Directors.

• Maintained website updates and revisions.

• Prepared Minutes and scheduled board meetings.

• Carried out all requests by the Chairman of the Board and the Board of Directors for the

strategic plan.

• Designed and created all brochures and materials for all events and courses, along with revising

brochures and materials when changes were needed.

• Managed accounts payable/receivable.

• Negotiated contracts with vendors.

• Made travel arrangements and handled reimbursements for all staff.

• Prepared materials in advance for speaking engagements and travel for the Chairman.

• Managed the budget and ensured the Commission operated within budget guidelines to permit

the Commission to carry out its work.

• Maintained official records and documents to ensure compliance with federal, state and local

laws and regulations.

• Maintained policies and procedures for the Commission, sending out notices of updates and

changes.

• Developed and maintained relationships with the judges and attorneys throughout the State of

Maryland.

Baltimore Convention Center, Baltimore, MD 2001 – 2010

Account Executive (In-House Meeting & Logistics Planner)

• Met with prospective clients to create budgets and logistics for meetings, conferences, and

conventions.

• Developed written sales proposals for prospective clients.

• Chaired production meetings and was responsible for overall communication of client needs

from the contract.

• Prepared event contracts based on specifications required by clients and to ensure proper

execution of the contracts, along with addendums.

• Reviewed legal contracts and other documents for sales department to ensure client

compliance.

• Managed and directed a staff of 150 people during events and resolved event related

challenges.

• Worked with catering staff.

• Created floor plans/diagrams for meeting and dining set ups.

• Trained new event planners.

• Ensured compliance with contracts, deadlines, services, building codes and regulations,

calculated and approved final billing statements, and closed out files.

• Met with mayoral, gubernatorial and U.S. presidential security for high profiled events.

• Traveled to industry events and sat on discussion panels to speak on how to improve customer

service and work place communications.

• Participated in the mentorship program for the City of Baltimore.

• Sat on interview panels to hire new staff for the City of Baltimore.

• Planned, supervised and monitored progress of events and projects to ensure success for over

30 events per year, with attendance from 50 to 35,000 people.

• Worked with little to supervision from office and home.

Baltimore Convention Center, Baltimore, MD 1999 - 2001

Project Coordinator

• Coordinated and assisted in planning of meetings, exhibits, and special events.

• Reviewed contracts to ensure compliance by the facility and the lessee.

• Performed all administrative duties for five (5) account executives.

• Reviewed legal contracts and other documents for sales department.

• Communicated with city officials and event coordinators for account executives; contacted

clients and assembled information packets.

• Worked with risk management to obtain insurance for all clients.

• Submitted final billing statements.

Power of Faith Ministries 1994 – 1999

Church Administrator

• Responsible for the major administration and operational functions of the church, including:

staffing, compliance of policies and procedures, coordination of purchases, building grounds,

housekeeping, and maintenance operations.

• Completed a broad variety of administrative tasks for the Pastor and Co-Pastor including

managing calendar of appointments and composing and preparing confidential correspondence.

• Ensured church facilities were opened in a timely manner for worship services, fellowships,

and church outreach ministries.

• Planned, coordinated and ensured the Pastor’s schedule was followed and respected.

• Provided "gatekeeper" and "gateway" role, creating win-win situations for direct access to the

Pastor and Co-Pastor’s time and office.

• Communicated directly, and on behalf of the President and CEO, with Board members,

Clergy, ministry employees, volunteer staff, various church ministries, and others, on matters related to

CEO's programmatic initiatives and ministry events and fellowships

Researched, prioritized, and followed up on incoming issues and concerns addressed to the

Pastor and Co-Pastor, including those of a sensitive or confidential nature.

• Provided a bridge for smooth communication between the Pastor and Co-Pastor’s office and

internal departments; demonstrated leadership to maintain credibility, trust and support with the

Pastor and Co-Pastor.

• Provided leadership to build relationships crucial to the integrity of the ministry, and managed a

variety of special projects for the Pastor and Co-Pastor.

• Successfully completed critical aspects of deliverables with a hands-on approach, including

drafting acknowledgement letters, personal correspondence, and other tasks that facilitate the

President’s ability to effectively lead the ministry.

• Prioritized conflicting needs; handled matters expeditiously, proactively, and followed-through

on projects to successful completion, often with deadline pressures.

• Met with various venues to negotiate contracts for ministry events, banquets, and fellowships.

• Oversaw logistics for all ministry events, revivals, banquets, and fellowships.

• Served as the President's administrative liaison to the ministry’s Board of Directors.

• Ensured the President's bio was updated and responded to requests for materials regarding the

Pastor and Co-Pastor, along with various ministry departments and the organization in general.

NAACP National Headquarters 1992-1994

Executive Assistant to the Executive Director/CEO

NAACP National Headquarters

Administrative Assistant to the Deputy Executive Director/CFO 1989-1992

NAACP National Headquarters

Executive Secretary to the Executive Director/CEO 1987-1989

Professional Accomplishments

• 2009 Convention Services Manager of the Year Award by the Association for Convention

Operations Management (ACOM) - featured in Successful Meetings Magazine

Professional References Available Upon Request

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