Customer Service Representative

Location:

Posted:

October 23, 2013

Kalimah Muhammad, RRT

Objective

Seeking a position as a Respiratory Therapist where I can utilize and expand my educational and clinical

experience. To become a member of a team where I can continue to advance at a diverse and passionate

organization and achieve the ultimate goal of helping others.

Education

Concorde Associates of Applied Science Graduate

Respiratory Therapy

College

Swedish Hospital, NICU/PICU (Englewood, CO) University of Colorado

Clinical Hospital, Pulmonary Rehab (Aurora, CO) Kindred Hospital, Acute

Experience Care (Denver, CO) St. Anthony North, ICU (Westminster, CO)

900 hours Presbyterian St. Lukes Hospital, Floor Therapy (Denver CO)

ABG Interpretation, Cardiopulmonary Resuscitation, Humidity and

Skills Aerosol Therapy, Airway Management, Patient Assessment, Analysis

and monitoring of gas exchange, Bronchial Hygiene Techniques,

Hyperinflation Therapy, Oxygen and Medical gas therapy, Patient

safety and Record Keeping, Ventilator Management, EKG

Professional Experience

Convergys (Denver, CO) Customer Service Representative, 11/2009 to 11/2011

Analyzed situations and provided resolutions based on customer needs

Took all inbound calls of customers to track packages

Managed and documented customer inquiries

The Spa at Cherry Creek (Denver, CO) Massage Therapist, 07/08 to 07/2009

Performed consecutive 60 minute quality massage therapy sessions

Designed specific sessions based on client’s individual needs

Maintained professionalism and cleanliness of therapy rooms and common

waiting areas

Provided knowledgeable and accurate information of all products and services to

clients

Certifications

BLS Certified A CLS Certified CRT RRT Colorado State Licensure