Customer Service Medical

Shanaye Carry

**** ******** ***** **., ************ GA 30135

Cell Phone: 404-***-****

Email:************@*****.***

A reliable, hardworking and self-motivated professional with extensive years of experience in

Customer service and administrative skills set.

Summary of Qualifications

Over 10 years of experience in a hospital setting

Outstanding skills in collecting blood samples

Immensely brilliant in analyzing the tests results and make the reports for that reason

Highly versatile and motivated, energetic, professional and responsible with the ability to

Multitask effectively.

Relationship and team building

In depth knowledge of medical terminologies

Outstanding communicator with both management and patients

Dr. Harris OB/GYN

Dunwoody, GA. May 2008-

September2008

Meet patients and provide instructions as they come in.

Perform clerical and administrative task.

Collecting and preparing laboratory specimens.

Analyze health insurance benefit and verify insurance eligibility.

Obtain and record patient vital signs, fetal heart monitoring, injection.

Assist with pap smears, small surgical procedures.

Schedule and confirm doctor appointments.

Receive telephone calls and provide relevant information.

Change dressing on wounds, venipuncture, and injections.

Completion and submission of insurance forms

Preparing and administering medications as directed by a physician.

Medical Records filing/updating/record-keeping

Any Lab Test /Office Manager

Marietta, GA. January2007-

January2012

Fixing and managing the schedule of physicians.

Managing medical records and systematic paperwork for each patient.

Maintaining and checking medical records of the patients on a regular basis.

Ensured compliance of law and compliance of policies of medical healthcare.

Delegating work to staff and managing their workload and output.

Running front and back office.

Oversee inventory, purchases of medical and office supplies.

Recording office expenditure and managing the budget.

Responding to customer enquiries and complaints.

Using a range of office software, including email, spread sheets and databases.

Reviewing and updating health and safety policies and ensuring they are observed.

Venipuncture, injections, bleeding times, EKG’S, Vital Signs, DNA collection, and urine

collection.

Collect appropriate specimen for test that requested.

Maintains a clean and sanitary work area in accordance with standard laboratory practice

and procedure.

Set up and operates laboratory equipment in preparation for specimens examinations.

Jackson Memorial Hospital/Senior Emergency Medical Technician

Miami, FL. February 1999-July 2006

Anticipated in patient needs and used appropriate interventions.

Results-oriented, able to balance multiple responsibilities, consistently delivering

results on time.

Highly reliable with ability to follow instructions and work on a team.

Offers unparalleled integrity, initiative, resourcefulness, consistency, and diligence in

achieving objectives in both short and long term goals.

Proven to respond immediately and confidently during emergencies.

Dedicated in providing medical assistance in stabilizing patient’s conditions.

Documentation in MS office, excel spread sheets, pulling charts.

IV insertion, assist with pap smears, fetal heart monitoring, triaging, and vital signs.

Vital Signs, venipuncture’s, ABG’S, IV insertion, assist with emergency codes in the

ER, removing sutures, changing dressings, arranging for hospital admissions and

laboratory services.

Helping patients in distress by responding to emergencies.

Contributes to team effort by accomplishing related results as needed.

Assist medics with ambulance transfers, running samples to lab, cleaning and

dressing wounds.

Education

Ross Technical Institute {1991}

Nursing Assistant/ Certification

Broward County Community College {1997}

Emergency Medical Technician/ License

Miami Dade Community College {2005}

Wedding/Event Planning

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