Customer Service Accounts Payable

Charlotte Cluster

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nterprising, hard working and technically skilled accounts payable specialist known for

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accuracy, attention to detail and timeliness in managing disbursement functions for diverse

industry employers. A/P career spans 15 years of experience. Included accountability for the

processing of over ($1M) per week of invoices. Solid proficiencies in MS Office Suite, QuickBooks,

SAP.

Key Skills

• Accounts Payable Processes & • Records Organization &

Management Management

• Invoices/Expense Reports/Payment • Journal Entries & General Ledger

Transactions • Teambuilding & Staff Supervision

• Corporate Accounting & • Spreadsheets & Accounting Report

Bookkeeping • Customer Service

• Vendor Negotiations & Management • Internal Audit

• Account • Conflict Resolution

Management/Reconciliations

• Multi Task Management

• Accounts Receivable

• Supervise 18 Financial Analyst

Professional Experience

Emory Adventist Hospital Smyrna, GA

Accounts Payable 12/12 to Present

Process all invoices for both EAH and CMA. Responsible for answering inquiries from employees and the corporate

office. Also, provided various accounting functions as needed to help support the department and the hospital.

Operate within the guidelines and policies and procedures of Emory Adventist Hospital and Adventist Health System

while supporting the hospital mission. Process all 1099s at year end. Prepare garnishment calculations for HR and

processes payment and notification to the courts. Work with Materials Management to clean up old Purchase Orders.

Prepare quarterly Philanthropy report. Works with VP of Business Development to ensure calculations are correct and

payments are appropriate and helps resolve any issues as they arise. Perform weekly check runs and do manual checks

as needed.

Key Results:

• Communicates effectively at all times with employees and corporate in an accurate and timely manner by

asserting self with tact, supporting collaboration, and using correct chain of command.

• Communicates in a respectful and professional manner at all times.

• Prepare GA sales tax and process payment.

• Bill Non Patient A/R and accounts for transactions.

• Spencer Reed/General Service Administration, Atlanta, GA

Accounts Payable Supervisor 11/02 to 9/12

Handled daily A/P processes; supervised A/P clerks; managed vendor/supplier relations; and oversaw the

timely, accurate processing of invoices, purchase orders, expense reports, credit memos and payment

transactions. Maintained adherence to corporate, addressed escalated issues from employees and vendors

regarding accounts payable; and ensured accurate and compliant A/P files and records in accordance

with company policies and government regulations.

Charlotte Cluster

Résumé Page Two

Key Results:

• Managed the accurate and timely processing of over ($1M) per month for large, multi site

organizations. Assessed and closed A/P sub ledger on a monthly basis, validated content

and resolved various issues.

• Implemented next generation technologies and process automations to foster an

environment of continuous improvement. Trained users and served as the primary “go to”

troubleshooter on these new systems, which propelled efficiency gains and significant time

and cost savings.

• Facilitated “no fault” internal and external audits as a result of sound recordkeeping and

thorough documentation.

• Instituted thorough cross checking of pack lists, receivers and invoices that halted a

previous history of thousands of dollars in overpayments to suppliers.

• Composed effective accounting and ad hoc reports summarizing A/P data for supply chain,

HR and other departments.

• Consistently maintained accuracy in calculating figures and amounts such as discounts,

interest, commissions, proportions and percentages.

L.Henderson – Atlanta, GA

Customer Service, 9/97 to 9/01

Receives inquiries from customers over the phone, in person, by mail, fax and email, or through referrals;

ascertains and evaluates information from customers to determine the specific nature of their request and

to process and follows through on their requests; researches background information; orders and utilizes

reports; investigates, researches and analyzes necessary documents, systems, historical data,

billing/account statements, and other information to answer customers inquiries/concerns, process their

requests, and/or complete specialized transactions; researches discrepancies.

Professional Experience (continued)

L.Henderson (continued)

Key Results:

• Implemented new processes and systems for improving customer service satisfaction

• Recommended, selected and helped locate and obtain out of stock products

• Resolved months of backlogged work, restored order and organization to processes/records

in disarray, researched and solved problems and corrected Orders and journal entry errors

that had previously been missed.

• Operated financial computer systems and furnished senior company executives with A/P

liability summaries and cash flow reports that were consistently praised for their accuracy,

user friendliness and timeliness.

• Handled the processing, distribution, accuracy verification and maintenance of invoices,

interfacing extensively with a nationwide network of vendors and suppliers.

Diazo Blueprint – Atlanta, Ga.

Accounting Supervisor, 3/86 to 3/93

Supervise accounts payable, Billing, Accounts Receivable and Payroll operations Participated in

planning/implementing business policies and procedures to ensure proper internal controls, including

adherence to budget control and compliance with tax requirements. Served as primary backup to

accounts payable manager. Responsible for all corporate accounting functions such as accounts

Charlotte Cluster

Résumé Page Two

receivable, accounts payable, financial statements, general ledger, budget performance, and bank

reconciliations.

Key Results:

• Assumed expanded responsibilities A/P manager and payroll administrator filling in during

vacations and maternity leave.

• Formally recognized by administration for injecting improvements into

recordkeeping/controls that reversed a history of missed payment deadlines, lost invoices

and lack of proper authorization on expenditures.

• Rebuilt trust with vendors/suppliers, repairing damaged relationships by ensuring timely,

correct payments for all goods/services received.

Technology Summary

• MS Office (Word, Excel, PowerPoint) SAP Oracle QuickBooks Windows (all)

Lotus Notes Pegasys Financial System AS400

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