Administrative Professional

Danielle A . Onyango

***** ******** **

Houston, Tx 77070

832-***-****

DKERLEGAN81@GMAI L.COM

Objective : A banking professional with more than seven years industry experience;

eager and willing to learn new skills, take on challenges, and complete any t raining

necessary for career growth. Possesses drive to motivate employees to provide exceptional

customer service.

Skills

-Maintained excellent customer relations and developed customer rapport

-Developed telephone communication skills

-Key organizational skills

-Knowledge in programs such as Teller Express, Tree, Word and Power Point

-Acquired the ability to work in a fast paced environment

Work Experience

June 2011-P resent

CTECU

Member Service Representative I I

• Cash checks

• Sell deposit products

• Receive and receipt loan payments

• Responsible for the ordering currency and coin based upon supply needs

• Prepare Cur rency Transaction reports

• Balance teller drawer and vault daily

• Responsible for ordering all supplies in the teller area

• Prepare wire t ransfer t ransmittals

• Customer Service

• Responsible for proper documentation and disclosures on all deposit accounts

• Open, renew and redeem certificate of deposits

• Process check orders and Internet banking request

• Ensure compliance with all applicable regulations

• Prepare and distribute new account reports for the Main office

• Follow published Operations Policies and Procedures

• Pulled daily reports as required by either of the 3 locations such as ACH, Shared

B ranching, Bill Pay, ATM/Debit Card Activity, Monthly/Quar terly Statements and

Monthly/Quarterly Branch Reports

• Process and t racking incoming t ransactions through the mail

• Worked on STAR Program Certificates

May 2002-August 2009

JP Morgan Chase

Lead Teller

• Oversaw 5-8 employees who focused in areas of customer service and basic teller

operations

• Contributed to up-sell sale ini tiatives

• Trained tellers to perform with accuracy and provided motivation for quarterly goal

achievement

• Managed a large-vault with funds ranging from $200-600,000 (average)

• Performed Bank Teller audits

• Created schedules for staff hours

• Car ried out overrides/supervisor approvals

• Sold/Ordered foreign currency

• Ordering/shipping currency

• Resolved minimal customer issues

• Assisted as back-up to customer service

• Worked hand-in-hand with the personal bankers as well as business banker to

generate new business

Education

Lone Star College

Tomball/Houston, TX January 1999-December 2004

Sophomore

Studying to obtain a degree in Business Administration

GPA 3.2/4.0

References

Available upon request

Contact this candidate