Manager Customer Service
Resume:
Francisco Guzman
Kissimmee, Fl. 34741
E-mail: *********@*****.***
OBJECTIVE: To obtain a position where I can utilize my skills.
EXPERIENCE:
**/**** - 02/2012 Property Manager, America's Attic Self Storage, North Lauderdale Fl.
Responsibilities:
1 Manage, train and evaluate staff members.
2 Generate accurate weekly and monthly reports.
3 Conduct monthly audit.
4 Market storage units by phone and in person.
5 Lease units at highest possible profit.
6 Collect rent and handle delinquent accounts.
7 Sell moving supplies.
8 Rent, reserve and check in U-Haul trucks.
9 Conduct daily and monthly inspection of facility.
10 Supervise and maintain facility clean.
10/2001 - 04/2009 Senior Property Manager, Pembroke Tower Apts., Pembroke Pines,
FL.
Responsibilities:
3 Certification and Recertification of 100 tenants/units.
4 Collecting accurate financial information from tenants.
5 Creating monthly HAP request for Broward County
Housing Authority.
6 Running TRACS through a secured web site system.
7 Move-ins and move-outs and preparing units.
8 Collecting and depositing rent from tenants.
9 Supervising employees and daily operation of building.
10 Inventory control of daily operation.
11 Purchasing and distributing appliances for units.
12 Bookkeeping and cash control.
13 Creating monthly expense report and budget reports.
14 Yearly inspections & preparing units for BCHA inspections.
03/1994 - 09/2001 Office Manager / Legal Secretary, Law Offices of Lichtenberg & Goss,
P.C., Long Island, NY
Responsibilities:
15 Maintaining accurate operation of office.
16 Hiring, supervising and training new employees
17 Legal research for lawyers
18 Attending court with lawyers
19 Purchasing office supplies
20 Bookkeeping
01/1993 - 03/1994 Customer Service, Paradise Island Fun Club, New York, NY
Responsibilities:
21 Booking reservation
22 Greeting customers.
23 Answer telephone calls and taking messages.
24 Arraigning appointments.
EDUCATION:
07/1989-06/1992 Sullivan County Community College, Catskill, NY
Course of study:
25 Associate Degree in Applied Science
26 Associate Degree in Computer Operation
Sullivan County Community College (Certifications in)
Hotel Management, Hospitality Law, Supervising, Food &
Beverage Manager
SKILLS: Proficient:
27 Microsoft Word 5 WinSen
28 Excel 6 Sentinal
29 Power Point
Yardi
REFERENCES:
Jeff Wilson - Americas Attic 843-***-****
Gerri Wilson - WPW Storage Inc. 843-***-****
Wendy Stark - Pembroke Tower Apts 866-***-****
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