Sandeep Kumar

H.No. ***, Gali No *

Kaithal Road Karnal, 132001 (HR),

Email:acaeli@r.postjobfree.com

Phone:+91-805*******

Career Objective:

To achieve strategic and operational objectives through the use of

technology in an organization that offers a challenging work

environment and seek a responsible position in a professionally

managed organization wherein I can effectively optimize time, quality

and efficient use of resources.

Overall experience and Certification:

> Successfully completed a Certification Course on SAP technical

module ABAP with SAP Net Weaver 7.02 from Lithan Genovate Mumbai

on 12th April 2013.

> Certification ID: 001*******.

> 4.6 years of experience in BPO/KPO industry.

> 1 Year experience in Computer Institute.

Summary of skills:

Strong knowledge on Fundamentals of below topics:

DDIC : Table, Views, Search Help, Structure, Internal

Table.

Reporting : Classical, Interactive, ALV and Object

Oriented ALV.

Screen Painter : Module pool Program

Layouts : Smart forms.

Enhancement & : User-Exits, Customer Exist & BADIs,

Modification

Data transfer : BDC, LSMW

Forms : Smart form

PROFESSIONAL EXPERIENCE

MetLife Global Operation Service Centre 15th Dec, 2009-21st

June 2012.

Sr. Quality Analyst

Responsibilities:

. Performing Quality Checks on the team and provide them regular

feedback.

. Attending Process Calls to discuss updates with clients and making

sure that the same has been downloaded to the team members.

. Conducting skill verification assessments regularly to check the

knowledge of team members and Co-ordinate with the training team to

arrange refresher training

. Participate in Calibration Call arranged by clients to ensure both the

parties on same page <It is a monthly exercise>

. Preparing Reports as per the requirement of Operation Team and Quality

Team.

. Creating Macro tools for Quality and Operation team.

HCL Technologies Ltd. 26th

Nov 2007-7th Dec 2009

Sr. Technical Support Officer

Description: Sprint Nextel is a largest Telecom Service provider in the

US market. It operates a nationwide digital wireless network with more

than 40 million subscribers. It also provides cellular access on a

wholesale basis to other carriers.

Responsibilities:

. Performing Quality Checks on the team and provide them regular

feedback.

. Providing floor support to the team members.

. Conducting regular feedback sessions with the team to discuss

Achievements, Targets and planning to meet the Targets.

. Attending Process Calls to discuss updates with clients and making

sure that the same has been downloaded to the team members.

. Conducting skill verification assessments regularly to check the

knowledge of team members and Co-ordinate with the training team to

arrange refresher training

. Participate in Calibration Call arranged by clients to ensure both the

parties on same page <It is a bi-weekly exercise>

. Preparing Reports as per the requirement of Operation Team.

. Actively participate in the governance audit conducted by corporate

quality team to ensure updates are being shared properly with in the

each LOB by asking questions regarding updates to the team members and

checking the PSB "Pre-Shift Briefings" Sheets.

SN Export August 2005 - September 2007

(Partner)

Hartron June 2004 - July 2005

Trainer

Educational qualification:

Degree/Diploma Year of Passing

M.Sc Computer Science 2004

M. D. University Rohtak

Bachelors in Arts 2002

Kurukshetra University

HSC and SSC From Haryana Board Bhiwani 1996-

1999

IT SKILLS

o SAP ABAP

Personal details:

Date of Birth : 27th July 1983

Marital Status : Married

Nationality : Indian

Other relevant details:

Holding Valid Passport : Yes

VISA : Yes (USA B1/B2)

Language : English, Hindi, Punjabi

I hereby declare that all the above information given by me is true of my

best knowledge.

Date:

Place:

(Sandeep Kumar)

Contact this candidate