Quality Training
Resume:
Sandeep Kumar
Kaithal Road Karnal, 132001 (HR),
Email:*************@*****.***
Phone:+91-805*******
Career Objective:
To achieve strategic and operational objectives through the use of
technology in an organization that offers a challenging work
environment and seek a responsible position in a professionally
managed organization wherein I can effectively optimize time, quality
and efficient use of resources.
Overall experience and Certification:
> Successfully completed a Certification Course on SAP technical
module ABAP with SAP Net Weaver 7.02 from Lithan Genovate Mumbai
on 12th April 2013.
> Certification ID: 001*******.
> 4.6 years of experience in BPO/KPO industry.
> 1 Year experience in Computer Institute.
Summary of skills:
Strong knowledge on Fundamentals of below topics:
DDIC : Table, Views, Search Help, Structure, Internal
Table.
Reporting : Classical, Interactive, ALV and Object
Oriented ALV.
Screen Painter : Module pool Program
Layouts : Smart forms.
Enhancement & : User-Exits, Customer Exist & BADIs,
Modification
Data transfer : BDC, LSMW
Forms : Smart form
PROFESSIONAL EXPERIENCE
MetLife Global Operation Service Centre 15th Dec, 2009-21st
June 2012.
Sr. Quality Analyst
Responsibilities:
. Performing Quality Checks on the team and provide them regular
feedback.
. Attending Process Calls to discuss updates with clients and making
sure that the same has been downloaded to the team members.
. Conducting skill verification assessments regularly to check the
knowledge of team members and Co-ordinate with the training team to
arrange refresher training
. Participate in Calibration Call arranged by clients to ensure both the
parties on same page <It is a monthly exercise>
. Preparing Reports as per the requirement of Operation Team and Quality
Team.
. Creating Macro tools for Quality and Operation team.
HCL Technologies Ltd. 26th
Nov 2007-7th Dec 2009
Sr. Technical Support Officer
Description: Sprint Nextel is a largest Telecom Service provider in the
US market. It operates a nationwide digital wireless network with more
than 40 million subscribers. It also provides cellular access on a
wholesale basis to other carriers.
Responsibilities:
. Performing Quality Checks on the team and provide them regular
feedback.
. Providing floor support to the team members.
. Conducting regular feedback sessions with the team to discuss
Achievements, Targets and planning to meet the Targets.
. Attending Process Calls to discuss updates with clients and making
sure that the same has been downloaded to the team members.
. Conducting skill verification assessments regularly to check the
knowledge of team members and Co-ordinate with the training team to
arrange refresher training
. Participate in Calibration Call arranged by clients to ensure both the
parties on same page <It is a bi-weekly exercise>
. Preparing Reports as per the requirement of Operation Team.
. Actively participate in the governance audit conducted by corporate
quality team to ensure updates are being shared properly with in the
each LOB by asking questions regarding updates to the team members and
checking the PSB "Pre-Shift Briefings" Sheets.
SN Export August 2005 - September 2007
(Partner)
Hartron June 2004 - July 2005
Trainer
Educational qualification:
Degree/Diploma Year of Passing
M.Sc Computer Science 2004
M. D. University Rohtak
Bachelors in Arts 2002
Kurukshetra University
HSC and SSC From Haryana Board Bhiwani 1996-
1999
IT SKILLS
o SAP ABAP
Personal details:
Date of Birth : 27th July 1983
Marital Status : Married
Nationality : Indian
Other relevant details:
Holding Valid Passport : Yes
VISA : Yes (USA B1/B2)
Language : English, Hindi, Punjabi
I hereby declare that all the above information given by me is true of my
best knowledge.
Date:
Place:
(Sandeep Kumar)
Contact this candidate