Customer Service Manager

David Rakoci

**** ***** *** **** ( Clermont, Fl 34711

Phone: 352-***-**** ( E-Mail: acaej9@r.postjobfree.com

Qualifications

Over 15 years experience in Logistics, Sales, Warehouse, Human Resources,

and Hotel and Food Beverage Management. Extensive knowledge in all aspects

of Customer Service, Production and Warehouse Inventory management.

Certification in HACCP, ISO 9000, and SAP. Computer literature in MS Word,

Excel. Managed large volumes of employees, accountable for all personnel

training and executive decisions. Mentored, coached, and provided direction

for employees, as well as customers.

Experience

Lake Bryant Park - Bryant, Florida 2012 - 2013

Inventory Analyst

Plan, order, and check in all Food and Beverage supplies for 3 food, and

rooms/Housekeeping outlets. Control Inventory and movement of products.

Responsible for analysis of products, price levels and the inventory flow.

Pay invoices and interface with venders for best prices and inventory

Citrosuco North America - Lake Wales, FL 2001 - 2012

Warehouse & Logistics Supply Chain Manager

Largest Citrus plant in North America, supplying Tropicana, and Minute

Maid; Responsible for all inventory, planning, sales, customer service

worldwide, and coordinating international shipping, with all our customers.

Developed the HACCP Plan, and then trained the staff on this program.

Managed operations and all activities from budgets and forecasts to actual

sales. Responsible for hiring and training a staff of 200 employees, which

included preparing course materials and ongoing instructions

Surfside Products - Port Norris, NJ 1996 - 2001

Plant Manager

Responsible for all operations in a Seafood Plant. This involved

maintenance, Quality Control, daily operations, Human Resources, as well as

Administration, including budgets, planning etc. Customer relations

involving all customer services, and marketing

Liquor Gallery - Vineland, NJ 1986 - 1996

Owner/President

Operator of retail distribution of wine, beer, liquor, food products, and

New Jersey Lottery. Responsibilities included marketing,

bookkeeping/finances, and operating company. Familiar with all Alcohol

Beverage Controls and rules and regulations.

Harrah's Hotel & Casino - Atlantic City, NJ 1980 - 1986

Front Office Manager, Asst. Food Beverage Director

Responsible for Hotel operations, guest services, reservations, and front

desk. Promoted to Food Beverage Operations in 1982, accountable for 900

employees that covered 7 beverage outlets, 6 restaurants, and beverage

service on the casino floor and theater.

Education

University of Memphis

Attended while working at Holiday Inns and Harrah's Hotel & Casino, studied

Hotel and Food & Beverage Management, with Bachelors of Arts degree in

Business Administration

Diploma of Culinary, Food & Beverage and Hotel Management, with 2

years from Trenton State.

Trenton State College

Studied Accounting & Finance (Went to pursue Holiday Inn University -

University of Memphis with appointed job position)

Licenses and Certificates

. Bachelor of Arts

. New Jersey Health Food Inspector,

. HACCP (FDA certified)

. State of Florida Certified Fork lift trainer

. License ISO 9001 Certified

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