Manager Customer Service

VISWANATH YERUBANDI

Ph: 080********

E-mail: acaeem@r.postjobfree.com

Summary:

• Over 7 year’s experience with 6+ into staffing in domestic and international.

• Excellent verbal and written communication skills, ability to deal with people diplomatically,

willingness to learn, team player.

• Proficiency in working across all platforms of technologies.

• Have good understanding of various ways to source resumes in a good time.

Educational Qualifications:

• Masters in Business Management (MBA) from Madhurai Kamaraj University.

• Bachelor of Business Management, G.V.P degree college (Andhra University) Visakhapatnam.

Computer Proficiency:

• Knowledge in windows operating system, MS-office, Internet, SQL.

Technical Skills Worked On :

Programming Languages C, C++, VC++, Java, Cobol, Pascal, Fortran, SQL, VB6.0

Operating Systems WinNT, Linux, Unix, SCO-Unix, HP-UX, Sun Solaris, Symbian, AIX

Infrastructure Wintel, Unix(AIX, Solaris, HPUX, Linux, Share point, Networking, Citrix, SMS,

Application Packaging, VM Ware, Storage, SAP BASIS.

Microsoft Technology ASP.net, VB.net, C#.net, BizTalk

Web Technology Java, J2EE, Brew JMS, JSF Server side technologies (EJB, RMI, JMS,

Servlets, XML, XSL, JDBC, JNDI)

Mainframe CICS, Mainframe System Admin, MF-Cobol, AS400 Technologies,

Project Management PMP Certified, MSproject2000

ERP Applications People soft Finance(Tech/functional)/HRMS (Tech/Functional)/ CRM/Student

Admin/Global Payroll),

SAP (PP/MM/SD/ABAP/FICO/BW/HR/PM/Basis/Student Admin)

Oracle Apps (All Modules).

RDBMS Oracle 9i/8i/7.x, PL/SQL, MS SQL Server 2000/7.0, MY SQL, Pro *C

Web Servers IIS, Apache, MTS, Tuxedo, Web Sphere 4.0., PWS, Java Server, iPlanet,

Tomcat

GUI Developer 2000 (Forms 6i/4.5, Reports 6i/2.5), SQL*Loader, SQL Navigator

and TOAD, JBuilder, AWT, Swing

Testing Mercury Interactive Tools Win Runner, Load Runner, Silk Test (Manual and

Automation testing, Black box testing, White Box testing)

Mobile Android, Windows, Blackberry, Iphone Development/ Testing

Protocols GSM, GPRS, WAP, SS#7, Switching, Bluetooth, CAN, J1939,

Professional Experience:

• Prospance Infotech (DGN Technologies): May12 to Present

Resource Development Manager/Lead

• InfoVision Solutions India Pvt Ltd Jan11 to May12

Resource Development Manager

• SRG America. (Bartronics India) Nov08 to Sep10

Sr. Recruiter

• EC-Manage May08 to Oct08

Sr. Recruiter

• Channel 4 solutions May07 to Apr08

IT Recruiter

Responsibilities as Lead:

• Handle a team of 3 people with allocation of requirements on a regular basis.

• Handling daily calls with the team and the on-site managers for priority requirements.

• Interacting with the client whenever required to understand their requirements clearly and

explaining the same to the team.

• Getting feedback from the on-site managers for the submissions made.

• Talking to consultants regarding onboarding and helping them with any assistance.

• Preparing daily and weekly reports and send it to the management.

Responsibilities as Recruiter:

• Understanding the requirement, finding the right profile’s according to the requirement.

• Familiar with US tax terms like W2, 1099, C2C, Permanent Positions.

• Sourcing suitable candidates for both contract and permanent position requirements for the US

market.

• To stand along through the entire recruiting process of sourcing out the right candidate.

• Sourcing Candidates using job postings to various vendors,searching on various job sites,

(Dice,Monster, Hotlist, Career Builder, C2C,) and other resume databases

• Responsible for recruiting IT professional across the USA through direct phone sourcing, referrals,

and expanded Internet sourcing.

• Evaluate candidates strengths compared with clients requirements by, for example, evaluating,

screening, and interviewing the candidate.

• Short-listing candidates based on communication skills, technical skills.

• Negotiate wage rates and other terms and conditions of employment with candidates, and gain

commitment from candidates for current and future job requirements(W2's).

• Submission of the eligible resumes to accounts manager

• Complete or co-ordinate necessary pre-employment processes including reference checks and

background/drug tests.

• Interacting with sub-vendors, Negotiating Rates and submitting the profiles.

• Co-ordinate with the sales person and the candidate to schedule interviews.

• Arranging the client interview and collecting the Feedbacks from the clients, and delivering the

same to the vendors and consultants.

• To build vendor relationships for quick and better results for obtaining the right profiles at the right

moment.

• Establish and maintain a good relationship with the employers, vendors and the clients

• Maintaining a systematic and comprehensive database of all candidates.

• Source and screen potential technical candidates for current and future positions

• Experience in marketing W2 consultants.

• Maintain relationships with industry contacts to provide customer service, gain industry

knowledge, and get referrals and sales leads.

Domestic Recruiting

• Interacting with the hiring managers regarding their requirements and keeping them updated on

the progress.

• Apply extensive sourcing methods to find the right candidates by leveraging different tools like

internet sourcing, networking (Headhunting), employee referrals, recruitment agencies etc.

• Screening of resumes and short listing the CVs according to the requirements of the Company

standards, in consultation with respective Departmental Heads keeping specifications in mind.

• Schedule the Candidate for Interview and Walking at various locations.

• Responsible for handling entire process of recruitment & selection, including pre and post joining

formalities.

• Managing the complete recruitment life cycle for sourcing the best talent from diverse sources.

• Assisting HR Manager /Sr. IT Recruiters/ Employees/ Candidates.

• Meeting targets for a scheduled tests and Interviews.

Bajaj Allianz Life Insurance May06 to Apr07

Advisor

Personal Skills:

• Ability to work hard.

• Adaptability to new environment.

• Always believe in learning is a never-ending process.

Achievements:

• Awarded as a best organizer for conducting management meet ‘ASTHRA’ at G.V.P.Degree

College held on Dec-05.

Date:

Place:

(Viswanath.Y)

Contact this candidate