Urban planning, ArcGIS, Customer service, case management

STAVROS PAMFILIS

Tel: 415-***-****

Daly City, CA

*******.********@*****.***

PROFESSIONAL SUMMARY

Excellent oral and communication skills with over 5 years of customer

service experience

Two years experience managing case work

Good experience analyzing, researching and problem solving

Great organizational skills

Able to work in a team structure

Experience working with ArcGIS & SPSS (Statistical Package for the Social

Sciences)

Strong knowledge of Microsoft Office (Excel, PowerPoint, Word, Outlook,

Publisher)

PROFESSIONAL EXPERIENCE

Case Manager, -Lash Group, San Bruno, CA Jan

2010- April 2013

Managed cases for Providers and Patients for multiple US States for both

the Reimbursement and Patient Assistance Programs

Performed quality checks within the database to ensure that Coordinators

entered information correctly and accurately while providing

appropriate solutions tfor patients

Managed a special project; coordinated a team of six team members for the

database cleanup project

Conducted sit-ins and trained new team members on processes and services

Patient Care Coordinator, Aerotek, Inc.,- Lash Group, San Bruno, CA

Jan 2010- May 2010

Provided reimbursement support to patients experiencing financial

difficulties by researching alternate coverage options

Assisted and counseled patients with claims assistance, benefit

verifications inquiries, and access to marketing programs available through

the myHumira Reimbursement program

Virtual Membership Interface/Web Intern, SPUR, San Francisco, CA

2008-2009

Managed, composed and tested all web updates relating to the SPUR website,

including database information, development and membership collateral

Assisted with database updates, relational data queries, letters and

reports

Organized eFiles & servers for optimal utilization across development staff

Performed general administrative support including generating

confirmations, invoices, reports, and follow-up correspondence

Event setup including boards, registration, and decorations

Research Intern, SF Planning Department, San Francisco, CA

Feb 2008-May 2008

Identified important historic cultural contexts that have occurred in San

Francisco's Mission District since World War II

Conducted research, interviews and fieldwork to gather primary information

on the cultural contexts

Findings were published in SF Planning Department's: City within a City:

Historic Context Statement for San Francisco's Mission District document

Teller, Well Fargo Bank, South San Francisco, CA

2004-2006

Sold banking products and improved customer relations

Provided a range of financial and credit services

Used profiling analysis to identify cross sell opportunities

2 years experience receiving cash and check deposits

Processed treasury, tax, and loan payments

Awarded "Teller of the Quarter" in the Peninsula market

EDUCATION

San Francisco State University

Sept 2004 - May 2009

Bachelors of Arts in Urban Studies

San Francisco State University College of Extended Learning Jan

2009 - May 2009

Certified Geographic Information Systems (GIS) Professional

Skyline College, Pacifica, CA Jan

2001 - Dec 2003

Associate of Arts, Emphasis area: Urban Studies

References: Available upon request

Contact this candidate