Customer Service Sales
Resume:
David Ferguson
Sacramento, CA 95841
Home: 916-***-****
**********@*****.***
JOB OBJECTIVE:
Advance to a challenging position that will utilize my practical experience in customer service and communications.
EDUCATION:
06/2006 - 08/2006
Blackhawk Community College, East Moline, Illinois
Major: Business Management
EXPERIENCE:
Hidden Herp. Den Citrus Heights, CA March 2013-October 2013
Sales/Owner
Instructed customers on how to use PayPal; followed up on delinquent accounts; managed cash; balanced receipts; posted payments; performed bank deposits; maintained all business related equipment; posted daily sales ads on internet sales websites; created and edited tracking Excel spreadsheets to monitor all sales; provided excellent cash handling and customer service skills; packages and shipped all purchases; performed light bookkeeping; organized all customer documentation; performed daily cleaning and maintenance.
Wal-Mart Connection Center Citrus Heights, CA August 2012-March 2013
Overnight Store Stocker
Monitor store activities and ensure neat and clean store at night to greet all customer next morning and processes all freight and arrange all merchandise; maintain all store merchandise and evaluate items as per purchasing order and handle all goods and services efficiently; manage all merchandise and ensure appropriate tags and labels to it and maintain count of inventory levels at all items to maintain records of store goods; organize all store shelves and maintain cleanliness of all storeroom at all times; coordinate with coworkers and various departments and identify and report any discrepancies and prepare reports to be submitted to manager; completing all assigned tasks assigned by the supervisor; analyze sales floor at night every day and ensure replenishment of all goods as per requirement; work pallet jacks holding merchandise as per safety procedures; manage all lifting of goods efficiently and maintain store floor at all times and ensure cleanliness in same.
Wal-Mart Connection Center Gilroy, CA November 2011-April 2012
Connections/Cellular Devices and Accessories
• Other positions assisted: Electronics department, cashier, garden center, sporting goods, automotive, toys, home goods, pharmacy (area), cosmetics, jewelry, grocery and photo. Cross-trained in all store’s departments.
Conducted all phone transactions for customers; operated cash registers and credit card machines; explained all contract terms and any other additional information needed to assist the customer with their purchases; input customer and product information in stores database; assisted with inquiries from peers and customers; resolved any issues or complaints addressed to me; checked returns against proper receipts; processed CA Fishing Licenses; up sold appropriate product warranties; managed store keys; have knowledge of most products and all services; retrieved store pets for interested customers; operated pallet jack, trash compactor and cardboard compactor; restocked and organized store.
Wal-Mart Connection Center Gilroy, CA August 2010 - April 2011
Connections/Cellular Devices and Accessories
Other positions assisted: Electronics department, cashier, and photo.
Operated cash registers and credit card machines; assisted customers with purchases, inquiries and complaints; managed and reconcile receipts, provided excellent customer service; assisted customers with damaged or returned items; performed filing duties as required; worked extensively with cell phones, wireless service plans and all other electronics; operated multi-line phone systems; provided information and processed Wal-Mart Credit Cards; input customer information into wireless phone databases; assisted in risk assessments cases; gained knowledge in all new upcoming electronics; provided general department maintenance.
Applebee’s Gilroy, CA May 2010 - September 2010
Server/Cashier
Handled and processed different type of monies; operated touch-pad register micros system; handled and maintained all credit cards and receipts; utilized writing and memorizing of orders and menu items; delivered menu items to correct customers in a timely manner; assisted cooks with preparation and expediting; managed even flow of customers; presented proper speaking skills and customer service skills; offered excellent customer relations; became knowledgeable in sales and promotions; used team building skills; assisted the bartender when needed; provided general store maintenance; stocked and inventoried all items; attended monthly safety meetings; complied with uniform standards.
References available upon request
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