Customer Service High School
Resume:
K ate Kuenzi
Imperial Beach, California 91932
************@*****.***
Work Experience
Startek/AT&T Wireless Customer Service Call Center January 2010- November 2010
BEUC Customer Service Rep 419-***-****
Responds to customer inquiries regarding service, billing, equipment, features, activations, and/or
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changes to account information taken via telephone, mailings, fax, or e-mail. Utilize computer/on-line
guidelines in order to respond to customer inquiries. Informs customers about services available and
assesses customer needs. Handles customer problems related to product function or the replacement of
defective parts.
Heritage Security 619-***-****
Unarmed Security Guard March 2006- May 2007
Guards patrol on foot, in marked vehicles, or at managed stations to ensure security and protect client
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property. Properties include high-rise office areas, construction sites, gated residential communities,
manufacturing facilities, sporting events and others. Work in the public view in office buildings, piers,
plant areas and at entrances or exits where they may be asked for help, directions or assistance.
McDonalds 419-***-**** October 2009-March 2010
Crew Member
Cooking food on a grill. Fry foods in vats. Cleaning dining room, and cashiering stations.
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Skills & Abilities
Intellectual Excellent in Math and English
Hardworking Knowledgeable in Microsoft Word and Power Point
Education
Mar Vista High School Diploma Honors: English September 2001- June 2005 Imperial Beach, CA
Mar Vista Middle School 1997-1999 San Diego, CA
Awards: Top Student Awards in Mathematics, English and Reading.
Honors: English and History
Certificates & Awards
March 9, 2005. Mar Vista High School Star of the Day; for “wowing the local officials with her well-spoken,
intelligent presentation to the Board.” The Director Charlene Lemons was so impressed she said “send more interns
like Kate.”
June 14th, 2004. Mar Vista High School Certificate of Appreciation; for hard work and dedication to the students in the
reading intervention center at Imperial Beach Elementary School and involvement in the cross-age teaching program at
Mar Vista High School.
March 30th, 2005 Mar Vista High School Award for Community Service; for caring about the community, for giving
time and effort to make things better for others. The spirit of giving is admirable and we can all learn from Kate
Kuenzi’s example!
1997-2004 Mendoza/Oneonta Elementary San Diego, CA
• Aided Children with School Work
• Aided Teacher in Organizing Activities and Projects
• Graded Word and Recorded Results, etc.
References
Wendy Clukey (Former co-worker at Heritage; known for ten years) 619-***-****
Joyce Kegley (Former supervisor at Startek; known for three years) 419-***-****
Amanda McCullough (Former co-worker at Startek; known for four years) 619-***-****
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