Customer Service Manager
Resume:
Maurice R. Miller, MBA, B.S.
maurice*_miller@ yahoo.com
Summary
V Health and Safety Manager
V Member of American Society of Safety Engineers, (A.S.S.E.), Central
Texas Chapter.
V Safety professional with more than 8 years of General Industry
experience; specializing in Texas Department of Transportation and
Fleet Safety Management practice.
V Areas of expertise in transportation, Safety Policy and Procedure
writing, Worker's Compensation, and Safety Program writing.
Education
> Master of Business Administration, (MBA), Kaplan University, Des
Moines, IA, (GPA 3.5)
> Bachelors of Science, (BS), Occupational Health & Safety, Indiana
State University,
Terre Haute, IN
Experience
Southwest Key Programs, TX 01/2013-
Present
Risk Coordinator
> Manage the Worker's Compensation Program and process first report of
injuries.
> Coordinate return-to-work process with physicians, supervisor and
insurance carrier.
> Developed and Implement Safety Policy and Procedures.( Fire Evacuation
Plan)
> Review Contractors Insurance Polices prior to starting work.
> Implement Safety measures to reduce companies Modifier. Reduced
Modifier from 2.5 to 1.5
> Investigate all incidents involving vehicles.
> Review motor vehicle reports (MVR).
> Report claims to insurance companies.
> Coordinate claim status with the insurance company.
> Work closely with Human Resources regarding FMLA and Disability
matters (ADA).
> Manages the Fleet Management Program (FMP) and annual driver reviews
(ADR) while implementing the Smith System.
Durham School Bus Services- TX (Company bought-out by another company, lay-
off) 03/2007-05/2010
Fleet Health and Safety Manager
> Managed 200 Fleet (School Bus) Drivers and vehicles.
> Hired, trained, supervised, and terminated employees.
> Spearheaded Health and Safety of drivers ensured CDL driver compliance
and OSHA compliance standards were met for Texas Department of
Transportation (TXDOT) Guidelines.
> Supervised Training department of personnel functions: HR, DQ and
Medical files.
> Conducted monthly safety meetings, criminal background checks, random
drug screenings, MVR's, incident/accident reports and investigations.
> Attended committees as well as job fairs to off-set retention.
> Reduced the Companies Incident/Illness Rate (Durham 1.2(DAFW) 2006 by
2%, National # 4.4 (TRC), 2.3 (DART), 1.3(DAFW).
H.E.B. Plus Grocery Store, TX
04/2006-05/2007
Loss Prevention Specialist
> Facilitated day-to-day operations of store overseeing and protecting
the stores assessments, as well as communications via radio-dispatch
on daily basis with Round Rock Police Department also detained
subjects in the event of loss.
> Responsible for detecting, reporting and resolved matters in the area
of safety, inventory shortage, cash handling and theft.
> Provided customer service per company standards.
> Conducted DSD Stop Audits and monitored CCTV systems.
> Performed product protection for high-dollar items.
> Conducted R's and opening and closure of store.
BFI-Allied Waste Services of Texas
03/2002-04/2006
Fleet Health and Safety Supervisor
> Managed Fleet of 100 Refused Truck Drivers of Central Texas Division
to ensure company and TXDOT Safety Compliance with all federal, state,
and local safety regulations.
> Implemented and developed Health and Safety Policy and Procedures and
conducted safety training and meetings.
> Reduced company's (TRC) Incident-Illness Rate (BFI/Allied1.5 (TRC),
2004/2005 by 3.3 %, National rate 4.8 (TRC), 2.5 (DART), 1.4 (DAFW).
> Managed Hearing Conservation Program. Sound Level Meters Cirrus- CR306
Type2 for 8-hour TWA.
> Tested Recycle Facility for Ionizing Radiation. Dosimeters: LK3600-
Gamma, Beta, and X Radiation.
> Audited Routes and evaluated commercial and residential routes by
riding with Refuse Fleet Drivers, gathered data to include travel
times, disposal volumes, service times, collecting times and ensuring
the accuracy of route sheets. Identified safety hazards associated
with routes.
> Researched and analyzed opportunities to reduce route costs to improve
revenue, such as performing metrics-trends to run routes differently
to save time, increasing customer container size to decrease weekly
pickup, and recommended container repairs or replacements.
> Conducted random Facility, Drug, and Criminal Background Inspection
Checks.
> Informed sales and/or customer service staff of revenue
opportunities. Reviewed and documented flash reserves.
> Prepared route audit finds, deployment, and payroll.
> Recommended and reported improvements to General Manager (GM).
GOODWILL INDUSTRIES OF CENTRAL TEXAS, TX 09/2001-
03/2002
Health and Safety Manager
> Developed, implemented safety policy and procedures as well as safety
training and manuals.
> Analyzed and interpreted data, trends related to safety programs to
include accidents and injuries.
> Maintained OSHA 200 Logs.
> Developed and implemented Return-to-Work Program.
> Conducted accident prevention and loss control Training.
> Investigated accidents and corresponded with insurance companies.
> Prepared monthly loss control reports.
> Supervised loss prevention department to comply with federal, state
and local safety regulations.
PROFESSIONAL MANAGEMENT OPERATIONAL SKILLS
* Safety Compliance Training
* Accident-Incident Investigations
* Worker's Compensation (WC)
* Loss Prevention Control
* Blood Borne Pathogens
* Proper Lifting Techniques
* PPE-SCBA, Boots, Gloves
* (MSDS) Material Safety Data Sheet
* Alcohol and Drug Screening
* CCTV-Security
* Criminal Background Checks
* OSHA 200-300 Logs
* OSHA 29 CFR
* OSHA Standards-Regulations
>
Professional Technical Certifications
* The Smith System (Certified Trainer) Completions Date: September 2013
* OSHA-30 Certification, TEXCO, Fort Worth, TX, October 21,2013
* Associate Safety Professional - currently pursuing-Candidate
ID:743-***-****
* First Aid - Cardio-Pulmonary Resuscitation (CPR)
* Crises Intervention and Prevention (CIP)
* Hazardous Material (HAZMAT)
Computer Skills
* Databases-Oracle, Kronos, MS Access, Group Wise, People Soft Payroll
* Business Office Machines
* Radio Dispatch
* Spreadsheet Software-MS Excel,
* MS Word, MS Outlook, MS PowerPoint
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