Customer Service Manager

BRIAN MERKEL

**** *********** *****, *********, * ennsylvania 18104

Home: 610-***-**** - *******@***.***

Professional Profile

Experienced manager with excellent client and project management skills. Action -oriented with strong ability to

communicate effectively with technology, executive, and business audiences.

Qualifications

• E xtremely organized • T eam liaison

• Microsoft Office, Excel, Powerpoint • Conflict resolution

• Team leadership • Reports generation and analysis

• File/records maintenance • Financial records and processing

• Data management • Risk management processes and analysis

• Strong verbal communication

Relevant Experience

• MANAGE 10 TO 25 EMPLOYEES IN WAREHOUSE/DISTRIBUTION INDUSTRY.

• COORDINATE SAFETY TRAINING, HIRE NEW EMPLOYEES, SANITATION INSPECTIONS

• ADHERE TO ALL D.O.T. RULES AND REGULATIONS, FILE DRIVERS LOGS AND INSPECTION

REPORTS

• COORDINATE LONG HAUL TRIPS TO DISTRIBUTORS AND BACKHAULS

• DAILY BANK DEPOSITS, SCHEDULE DRIVERS AND VEHICLES FOR INBOUND /OUTBOUND

DELIVERIES.

Experience

TRANSPORTATION MANAGER

September 2003 t o Current

JOE CORBIS WHOLESALE INC – ALLENTOWN, P A

• EXCELLENT PERFORMANCE IN SHIPPING/RECEIVING, CUSTOMER SERVICE, STAFFING,

SANITATION, SAFETY, PROFITABILITY, ENSURE COMMUNICATION, ORGANIZATION AND

INTERPERSONAL SKILLS.

• ABILITY TO MULTI -TASK, MEET ALL DIRECT CHALLENGES AND THE ABILITY TO MAKE A DIRECT

IMPACT TOWARD THE SUCCESS OF THE OPERATION

• SUPPORT FIELD SALES, BRANCHES AND CORPORATE OFFICE.

• MANAGE INVENTORY FORCASTS

• MAINTAIN RELATIONSHIPS WITH THIRD PARTY LOGISTICS VENDORS AND CUSTOMERS

WAREHOUSE SUPERVISOR

February 2000 t o S eptember 2003

U S FOODSERVICE – B ETHLEHEM, P A

• MANAGED INVENTORY FORCASTING

• HANDLED REVERSED LOGISTICS

• SUPERVISED 85 EMPLOYEES, MANAGED RELATIONSHIPS AND COMMUNICATIONS WITH

EMPLOYEES AND DRIVERS

• MANAGED VENDOR SUPPORT RELATIONSHIPS.

• STAFFING, MAINTAINING SANITATION

• ENSURED EXCELLENT PERFORMANCE IN ALL AREAS OF OPERATION.

Education

PENN STATE UNIVERSITY 8 /1997

ALLENTOWN, P A

BUSINESS LOGISTICS

Certification

BUSINESS LOGISTICS CERTIFICATION

TOP 10% OF CLASS

PROFESSIONAL ACCREDITATION

PROJECT HIGHLIGHTS

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