Real Estate Customer Service

HELEN MACLENNAN

*** ******** ****** • Deltona, FL 32725•

***************@*****.*** • 864-***-****

Property and Office Management Professional with 10+ years of commercial real estate leasing, budgeting, and financial reporting, risk management, building operations and customer service.

SUMMARY OF QUALIFICATIONS

•MBA and Certified Property Manager; administered commercial and single-family real estate properties, directing maintenance supervisors, administrative staff, vendor selection, customer service, and lease agreements for multi-tenant industrial properties in Florida, North Carolina and South Carolina.

•General accounting including A/R, A/P, and operating and capital expenses.

•Development of operating expense budgets and financial reports, including cash flow, income, balance sheet, and operating expense statements.

•Computer Proficiency: MS Word, Excel (including macros, pivot tables, and vlookup) and PowerPoint; QuickBooks; and SPSS statistical analysis software.

•Management of capital improvements, including the budgeting and bidding processes.

•Hiring and management of service providers and administrative staff.

•Real estate lease negotiation and management.

PROPERTY MANAGEMENT EXPERIENCE

ASSET/PROPERTY MANAGER 2002-2013

CONCORD PARTNERS, LLC. Duncan, SC

A private real estate investment and management firm focused on small business, multi-tenant facilities.

•Maintain and increase the value of a portfolio of multi-tenant office and warehouse buildings and single-family residential properties in Florida, North Carolina, and South Carolina.

•Negotiate and prepare tenant leases and maintenance contracts for small-bay industrial properties.

•Collect monthly rents and termination fees, renegotiating payment plans and bartering for service exchanges to collect outstanding receivables.

•Compile financial reports for operating expenses; reconcile bank statements and expense accounts.

•Respond to the needs of residents related to maintenance, proactively following up with occupants to ensure satisfaction with services received.

ADDITIONAL PROFESSIONAL EXPERIENCE

•Admissions Counselor, University of Phoenix, Maitland, FL, (2001-2002)

oCoordinated and supported program enrollment through recruitment, counseling, outreach, and application review.

•Commercial Real Estate Loan Administrator, Southern Community Bank, Orlando, FL, 2000-2001

oManaged a portfolio of consumer and commercial loans in excess of $25 million for two senior lenders; prepared real estate and home equity loan documentation and conducted loan closings as an officer.

•Commercial Lending Assistant, Southern Bank, Altamonte Springs, FL, 1996-1999

oContributed to the management of a consumer and commercial portfolio with loan documentation and collection administration.

•Real Estate Loan Appraisal Review, Farmers & Merchants Bank, Clarksville, TN, 1995-1996

oReviewed appraisals for commercial and residential properties, assessing reasonableness.

•Commercial Lending Assistant, Orange Bank, Orlando, FL, 1992 – 1995

•Small business Lending Assistant, Bank of America fka C&S National Bank, Orlando, FL, 1990-1992

EDUCATION & TRAINING

MASTER OF BUSINESS ADMINISTRATION/REAL ESTATE STUDIES CONCENTRATION

MARYLHURST UNIVERSITY Marylhurst, OR

Concentration in Real Estate Studies • GPA: 3.45/4.00

BACHELOR OF SCIENCE IN BUSINESS MANAGEMENT

UNIVERSITY OF PHOENIX Orlando, FL

Graduated with Honors • GPA: 3.94/4.00

PROFESSIONAL DEVELOPMENT & LICENSES

•Certified Property Manager, Institute of Real Estate Management

•Licensed real estate broker, state of South Carolina

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