Customer Service Administrative Assistant
Resume:
Tracey D. Beavins
San Mateo CA 94402
(************@*****.***)
OBJECTIVE:
To obtain a challenging position where I can utilize my administrative and
office support skills.
Relocating back to the San Francisco, Bay Area.
EMPLOYMENT HISTORY:
Pena Construction Deming, NM
07/05 to August 2012
Duties included accounts payable/accounts receivable. Spreadsheet
management, ordered supplies, office organization as well as payroll
functions. In addition finished work on various jobs to include carpet tear
up, etc.
McDowall, Cotter, Bracco, Vale & Kelly San Mateo, CA
12/02 to 6/05
Duties included receptionist, call screening for seven attorneys and staff
of four, greeting clients and attorneys that come in for meetings, mail
intake, supply inventory and ordering. Tracking and balancing the cost
account checkbook. Inputting time and expenses in an attorney software
called Time Slips for the attorneys' on various accounts. Prepare a daily
and weekly calendar of all the attorneys' events. Made travel
arrangements; maintained the office equipment. Responsible for: updating
the contact database, for mass mailings, for various projects that as they
came up.
Berkeley HeartLab Burlingame, CA
1/01 to 9/02
Duties included receptionist, switchboard operation, call-screening, mail
intake and distribution, supply inventory and ordering, monitoring and
tracking incoming monies for Chief Financial Officer and screening calls
for Chief Executive Officer.
Hobbs Group LLC San Mateo, CA
6/99-6/00
Administrative Assistant for Appraisal Insurance Department. Responsible
for fielding and responding to telephone calls from clients and lenders;
maintaining spreadsheet of incoming mail; reviewing applications for
compliance; following up as necessary with clients, lenders and
underwriters using telephone, fax, e-mail and typed correspondence, and
monitoring payments received.
Temporary Assignment(s)
5/96 to 3/99
Kelly Moore Paints, Commercial Street San Carlos, CA
2/99-3/99
Real Estate Department, organizing documents, filing, updating spreadsheets
and photocopying bills.
Franklin Templeton Foster City, CA
5/99
Legal department: secretary to corporate attorney; revising and comparing
documents using Comparite software; screening telephone calls, opening
mail, updating client database and photocopying.
Kevex Instruments Redwood City, CA
3/98-5/98
Receptionist, responsible to responding to customer service calls,
analyzing customer needs, initiating and monitoring customer service
response, opening and distributing mail.
Coldwell Banker San Mateo, CA
5/96-3/97
Receptionist duties including fielding telephone calls, updating computer
database, word processing, faxing and other support functions.
H&R Block Menlo Park, CA
1/96-4/96
Receptionist responsible to fielding telephone calls, making appointments,
taking payments, filing and retrieving tax returns, reconciling nightly
cash register.
MCI Telecommunications Corporation San Francisco, CA
1/90-10/90
Operations Coordination Senior Special Clerk responsible for providing
clerical support to Coordination Manager and staff of twelve was including
typing correspondence and monthly statistical reports, accessing and
distributing incoming electronic correspondence, screening, routing and
recording telephone calls and maintaining project files.
BANK OF AMERICA San Francisco, CA
09/77-04/89
Corporate Trust Administration: Senior Clerical Specialist
Responsible for check processing, debt service entry, outgoing wires,
deposit and withdrawals of investment funds, monitoring of investments,
manage tickler files, reconciling worksheets and transactions, processing
loan payoffs, updating files, assembling loan documents for management
review, reviewing reconciling monthly reports, following-up on
discrepancies, reviewing insurance statements and issuing premium payment,
researching inquiries from bond holders, issuers and within Company,
maintaining files of correspondence, deposits, withdrawals, wires and
agreements (1987-1989)
Treasury Management Services: Administrative Secretary. Responsible for
secretarial support to Assistant Vice President, Operations Coordinator and
Regional Micro Consultant. Duties included word processing, travel
arrangement expense reimbursement, attendance reports, screening
documentation, stocking supplies, paying bills and tracking expenses (1984-
1987)
Corporate Agency Service Center: Senior Secretary
Responsible for administrative support to Assistant Vice President, four
officers and staff of fifteen. Duties included word processing, ten-key
computation, Dictaphone, computer terminal use, electronic mail, travel
arrangements, expense reimbursements, submitting personnel reports, and
screening telephone calls. Responsible for various facets of office
management including ordering supplies, preparing reports, training and
supervising agency staff. Managed a customer account, responded to
shareholder inquiries, issued stock certificates, checks and resolved
discrepancies. Act as a liaison with all other Service Center departments
including Administration, Stock Transfer, Personnel, Operations, Billing
and Audit. Work depended on efficient time management to handle deadlines
and completing work according to bank procedures. (1984 - 1985)
Corporate Agency Service Center: General Clerk (1981 - 1984)
Transcript Clerk (1979 - 1981), Information Operator (1977 - 1979)
Computer Skills:
Microsoft word, access, excel, PowerPoint, accounting, quick books, problem
solving, proficient to detail. Dictaphone.
Law Software.
References upon request.
Contact this candidate