Management Development

Manoj Doshi

****, ********** **, ********* ** ***26

*****.*****@*****.*** / 1-214-***-****

P rofile

Highly experienced and very capable leader with proven track record in delivering products, services and complex, multi-

million dollar engagements at Tier-1 Communications Service Providers in North America, Europe, Middle-East and South-

East Asia. My most recent assignment was standing up a strategic Consulting Services offering to standardize the

execution of large and complex Transformation programs.

With more than 15 years of professional experience, I have deep understanding of entire lifecycle of building products and

the surrounding organization infrastructure. Having worked in Delivery, Product Development and Consulting organization,

I’ve gained vital experience and appreciation for deep Customer focus, innovation, managing stakeholders, process and

design, effective program governance some of the key facets critical for delivering a delightful customer and employee

experience.

Having founded 2 startups as well as worked in a large software company, has given me the ability to wear multiple hats. I

work well in a team environment and have ability to forge long-lasting relationships with leadership, peers, colleagues and

stakeholders. I work effectively with people from different walks of life having had experience in cross-cultural

environments.

I spend my time outside of work meeting new people, reading, designing and making furniture, building model trains,

learning guitar, and exploring places with my family and friends.

C ompetencies

I ndustry Domain F unctional Domain

o Wireless/Video/Broadband/Quad-play Business o Initiating and implementing Business/IT

Process design transformation programs including engagement with

o Customer Care, Marketing, Sales, Service various stakeholders, both internal and external

Development organization process areas - Idea to o Product planning, management and development

Value, Quote to Order, Order to Cash, Problem to Formulation and implementation of Roadmaps,

Resolution Product Development and Support Operations

o Multi-channel, cross-channel integration, multi- o Establishing Program Management Offices,

segment strategies Project/Program delivery methodologies, Benefit

o BSS applications domain – CRM, Order Realization frameworks

Management, Fulfillment, Billing, Collections, Revenue o Orchestrating and facilitating large-scale Current state

Settlement. Hands-on with Amdocs BSS Suite. analysis, Business Process/Solution Design,

Requirements Elicitation and Management

o Bid Management (leading proposal development,

RFI/RFP response)

o Capability development (including practice

development, mentoring and developing people,

knowledge management)

E ducation

P roduct Management Program (Feb’ 2013) M aster of Computer Applications (1989-92)

Haas School of Business, UC Berkeley Gujarat University, Ahmadabad, India

B achelor of Sc ience (1986-89)

Nagpur University, Nagpur, India

E xperience

A mdocs – A ugust 2001 to Present

D i rector, PRIME Services Portfolio

Portfolio Management Product Management Development & Launch

As L ead for the overall d evelopment of P RI ME Services Portfolio, was mandated to standardize the

practice and methodology of how we execute very large Business Transformation Programs. Key achievements:

• Rationalize the overall Portfolio of Consulting and Implementation Services

• Define the overall roadmap for Service Development, including business case and funding needs

• Lead the development of Program Governance services covering areas like Program Initiation, Vendor

Compliance, Project Management processes – Risk/Issue, Scope, Communications, Project Plan, Logistics,

Change Control, Deliverables Management including an integrated set of tools

• Established the Initiation team to support new implementations using the PRIME practices and methodology

• Defined the overall strategy for internal marketing for Practice Launch covering Launch website, internal

campaigns, social networks, town halls, reach outs to Senior Stakeholders in Customer Account, Delivery

and Product Development groups

• Coordinated external marketing efforts covering analyst days, event marketing, competitive intelligence

D irector, Business Optimization Services

Transformation Planning Biz Process & Requirements Program Governance

As Practice Director for Business Optimization Services practice, lead numerous engagements at Tier-1 customers in

Communication, Media and Entertainment sector. Key engagements:

• B usiness Transformation Lead of the CRM/Contact Center Transformation Program at a wireless

provider in Indonesia. Responsible for all the business workstreams – Transformation Initiation, Business

Processes, Benefits Realization, Organization Change Management, Readiness and Deployment.

• R equirements Track Lead of the BSS/OSS Transformation Program at US Cellular. Responsible for

Business Processes and Requirements scope sign-off for a multi-year program to replace legacy

applications with Amdocs CRM, Ordering & Billing products suite.

• E ngagement Lead at a NA VoIP service provider. Responsible for business processes and requirements

scope sign-off for the program including Managed Services, leading to an overall contract closure of ~40M.

• B usiness Processes and Requirements Lead of the Transformation Program at Rogers, Canada.

Responsible for all Front-Office business process design, requirements gathering and sign-off for a multi-

year >$500M program to replace legacy applications of two operational silos (Cable and Wireless) with a

converged architecture consisting of Amdocs CRM, Ordering, Billing and OSS products suite.

• B usiness Process Design Lead of IT Transformation Program at NA Tier-1 Cable operator. Facilitated

design of current and target business processes for Order to Cash processes

Apart from Customer engagements, also served as N A Practice Lead for Requirements Management and

Business Process Optimization Services.

M anager, Product Development

Product Development & Support Sales Support Product Innovation

Transformed the Amdocs Partner Manager product by performing a complete revamp of R&D, development

•

and product support operations, resulting in major uptick in implementations - 6 new customers and 7

upgrades

With an annual outlay of 60+ Person Years and accountability for the overall delivery and performance of the

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product releases, re-energized the team with new members, startup culture and a sense of ownership

Implemented Quality Management framework leading to first Amdocs Product team becoming SEI-CMM

•

Level-3 compliant

M anager, Product Implementation

SDLC & Project Management Pre-Sales Support Post-Production Support

Delivered to production 3 major Telecom Billing implementations in Germany, France and Israel

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Led Pre-Sales Support initiatives – responses to RFP/RFI, Product Demonstrations

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E xperience c ontinued..

S tartups – D ecember 19 95 to July 2001

F ounder, Ingenium Computing Private Limited

Conceptualization Product Development Market Launch

Responsible for R&D, Product Management, Product Development and Operations for a SaaS (Software-as-

•

a-Service) Ordering and Fulfillment application for Indian SMB market. Self-funded company, with paying

customers until dot.com collapse prevented ability to raise financing.

F ounder and D irector, P roduct Development, Intec India Private Limited

Development Center Setup Product Development Operations

As founder, led the setting up of the new off-shore development centre in India for Intec GmbH, Germany

•

(now Intec Digital Solutions GmbH)

Created R&D, development and support operations from ground-up expanding the development center from

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a 2-member startup team to 50-employee Company.

Led the architecture, design and development of ISI Intec’s flagship product for Plant Maintenance System.

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Led the implementations of the ISI solution at DaimlerChrysler (now Mercedes Benz) (Germany), MAN AG

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(Germany), Schaefer Kalk (Malaysia) among others.

E arly Career Days – A ugust 1992 to October 1995

S ystems Analyst, System Access Singapore (now SunGard) / Programmer, Lintas

I ndia

SDLC Programming Client-Server Technologies

Part of the development team of SYMBOLS (System Access’ flagship product for Retail/Merchant Banks) –

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General Ledger, Money Market, Foreign Exchange and Retail Banking modules.

Led the implementation and acceptance testing support for SYMBOLS implementation at STAAL Bankiers

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(Netherlands).

Developed Lintas’ Media Operations (Advertising) and HR systems on newer technology platforms vis-à-vis

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the legacy mainframe systems

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