Customer Service Manager

Yelenia Perez

*** * *** *** • Mount Vernon, ***** • 646-***-**** • ************@*****.***

Objective: To obtain a position where my experience and my knowledge can be utilized.

Summary of Qualifications

Knowledge of Microsoft Office Word, Excel, PowerPoint, Publisher and Outlook

Proficient in data entry, Scheduling, District Meetings, Human Resources, Customer Service and Marketing

Experience in handling of confidential information according to established procedures

Fluent in Spanish

Experience

2012-2013 NYC Board of Ed Bronx NY

Cook

Prepare meals for students

Update inventory and cooks book

Manage staff

2008-2009 Doctors Medical Group Bronx, NY

Executive Assistant/Marketing/Front Desk Administrator

Conduct Health Fairs

Verify Insurance Online and by phone

Charge out Patients, Make Appointments, Answer phones

Research and Development

Supply and Form deliveries

2007-2008 RadioShack Yonkers, NY

Sales Associates/District Administrator

Help Customers, Charge Customers purchases, Restock sections, Activate cell phones

Assist district manager with 27 RadioShack stores

Monthly and weekly reports, track daily reports

Schedule open houses and manager meetings, hire new employees

Answer customer service calls

Education

2009- 2011

Associate’s Degree in Culinary Arts,

Monroe College- New Rochelle, NY

2001-2004

References Upon request

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