Human Resources Resource
Resume:
Drive
Shreveport, LA
Phone
cindymaggio@aol.c
om
Cindy L. Nolen Maggio
Objective To secure a challenging and rewarding position
where I can utilize my education and work
experience to improve service provision and to help
others reach their personal and career goals.
Education Northwestern State University
Natchitoches, LA
Master of Science - Psychology (December
1997)
Bachelor of Science - Psychology
(May 1995) Magna Cum Laude
Certification & (SPHR) Senior Professional in Human Resources (2001
Training - present)
(LDI) Leadership Development Institute (for
Technical and Community Colleges) (2008 - 2009)
Mentoring Program (with Campus Dean, Curriculum
Development Specialist, & Chief Academic Officer)
(2008 - 2009)
Internship (with Regional Director/Campus Dean of
Technical College) (2009)
Louisiana Real Estate Salesperson License (2011)
Professional December 2006 - present Northwest Louisiana
experience Technical College Shreveport, LA
Director of Student Services
Chosen as the 2013 Outstanding Professional for the
region.
Direct and oversee all functions of
Admissions/Records, Registration, Financial Aid,
Special Populations/Students with Disabilities,
Testing, Career Assessment, Data Entry,
Recruitment, and Retention.
Responsible for campus in the Dean's absence.
Responsible for budget and departmental
expenditures.
Supervise staff, complete performance appraisals
and payroll.
Serve on the interview committee.
Supervise and assist with marketing efforts.
Serve on the Academic Committee for Region 7.
Serve as Student Services team lead on COE
Accreditation Committee.
Organize professional development opportunities for
faculty and staff.
Serve as the Records/Registration and
Academic/Curriculum team leader and trainer for
data base conversion to Banner for a five campus
region.
Responsible for the COE Annual Report which reports
enrollment, completion, and placement rates per
program. This information is critical for
determining revenue for the college based on the
current funding formula and for maintaining
accreditation.
Responsible for Instructor Evaluations, Program
Surveys, and Employer Surveys from Business and
Industry who employ our students.
Participate in Occupational Advisory Committee
meetings to determine needs of business and
industry.
Teach orientation class at extension campus located
at correctional facility and at the Shreveport
campus.
November 1997 - December 2010
Self-Employed Natchitoches, LA
Psychological Associate
Assessment, testing, and report preparation for the
Office of Citizens with Disabilities, the Office of
Community Services, the Office of Juvenile
Services, and educational facilities.
November 2005 - December 2006 Northwest LA
Developmental Center Bossier City,
LA
Associate to a Psychologist III
Provided psychological services and served as a
team leader.
Supervised staff and completed performance
appraisals.
January 2004 - November 2005 East Texas
Professional Credit Union Longview,
TX
Human Resources Director
ACCOMPLISHMENTS:
Converted payroll system to Internet based system.
Improved benefit package offered to employees.
Discovered inaccurate tax filing procedures, made
corrections, and
implemented procedures to ensure correct filing in
the future.
RESPONSIBILITIES:
Directed human resource functions for a facility
with multiple locations.
Provided supervision of human resource staff.
Served as a generalist.
Responsible for employee assistance and drug
testing programs.
Served on the strategic planning committee.
Responsible for Compensation, Payroll, and
Benefits.
Handled recruitment, interviewing, hiring, and
terminations.
Handled Worker's Compensation and unemployment
claims.
Responsible for employee relations, coaching, and
supervision.
Directed performance management and incentive
programs.
Budget and tax preparation.
Coordinated training for supervisors and employees.
Presented at Board meetings.
Responsible for policy development and
administration.
Ensured legal compliance.
January 2003- January 2004 Northeast Texas
Community College
Mt. Pleasant, TX
GEAR UP Project Director
Responsible for establishment, coordination, and
oversight of the GEAR UP program and a 1.8 million
dollar grant.
Worked extensively and cooperatively with area
public school districts, Region VIII Education
Service Center, colleges, and Communities in
Schools to help provide equal access to higher
education for all students.
Ensured objectives were met as outlined in federal
contract/grant.
Collaborated with state, federal, and local
agencies.
Conducted all process evaluation components for
annual evaluations and reported to the federal
contract monitor.
Implemented tracking systems and monitored files.
Hired and supervised staff and faculty.
Provided career counseling and exploration.
Provided professional development growth
opportunities to staff.
Represented GEAR UP in the community and created
public relations efforts to advertise project to
all constituent groups.
Coordinated meetings and activities for community
outreach, and social and community based
organizations.
Administered assessment instruments to determine
the effectiveness of the program. Collected,
analyzed, and reported findings to the federal
contract manager to determine grant continuation.
Coordinated and planned the summer academy, career
fairs, and enrichment programs.
Responsible for budget.
Responsible for purchasing duties necessary to
secure all supplies, materials, books, and
software.
Made educational presentations.
April 1998 - January 2003 City Bank & Trust Co.
Natchitoches, LA
Director of Human Resources / Assistant
Vice-President
Developed a centralized human resource department.
Promoted to banking officer after five months.
(maintained HR duties)
Promoted to assistant vice-president after
seventeen months.
(maintained HR duties)
Developed a new performance rating system.
Implemented a convertible health plan with a
$30,000 annual savings.
Developed an exit interview process to help
determine problem areas.
As a generalist, provided a wide array of human
resource functions for
multiple locations.
Maintained public relations and community
involvement to market and
promote the facility.
Directed human resource functions for a facility
with multiple locations.
Provided supervision of human resource staff.
Responsible for employee assistance and drug
testing programs.
Served on the strategic planning committee.
Responsible for Compensation / Payroll / Benefits.
Handled recruitment, interviewing, hiring, and
terminations.
Completed pre-employment screening.
Handled Worker's Compensation and unemployment
claims.
Responsible for employee relations, coaching, and
supervision.
Directed performance management and incentive
programs.
Budget and tax preparation.
Coordinated training for supervisors and employees.
Presented at Board meetings.
Responsible for policy development and
administration.
Ensured legal compliance.
January 1998 - April 1998 Sabine Valley Center
Longview, TX.
Staff Psychologist
Provided psychological services to include
diagnosing, treatment planning, testing, and
counseling.
June 1997 - September 1997 Overton Brooks
Veterans Administration
Shreveport, LA.
Psychology Intern
Diagnosing, treatment planning, testing, and
counseling.
Staff presentations and training.
Research and data analysis.
Aug. 1996 - May 1997 Northwestern State University
Natchitoches, LA
Assistant Academic Advisor/ADA Coordinator/
Graduate Assistant
Organized, implemented and evaluated programs for a
diverse population of college students.
Provided services to students with disabilities
according to ADA guidelines.
Advised, monitored, and counseled students on
matters concerning career and vocational
interests, test anxiety, study skill improvement,
and personal matters.
Administered testing instruments.
Performed degree audits and registration
activities.
Supervision and management.
Oct. 1983 - Aug. 1995 Leesville Developmental
Center
Leesville, LA
Office Coordinator/Social Services Counselor
Responsible for contract
negotiations/administration.
Maintained and administered lease and rental
agreements.
Budget and payroll preparation.
Performed accounting activities, expenditure
control, and funds disbursement.
Served as purchasing agent.
Responsible for inventory control (warehouse stock
and movable property).
Provided supervision and served as an
administrative liaison.
Served as a liaison with vendors, professionals,
property owners, state agencies, guardians, and
legal systems.
Responsible for legal compliance.
Provided group and individual counseling.
References Peggy Green
*******@*****.***
1241 Remington Circle
Shreveport, LA 71106
(H) 318-***-****
Michelle Votaw
******@****.***
Fletcher Technical Community College
310 Saint Charles Street
Houma, LA 70360
(w) 985-***-****
Larry Crain
************@******.***
Leesville Developmental Center
150 Boots Simmons Road
Leesville, LA. 71446
(H) 337-***-****
Tommy Brooks
************@*******.***
West Central Bass Club
291 Point 3 Drive
Florien, LA 71429
(C) 337-***-****
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