Customer Service Manager

JOSE A SIFRE

**** * ********* ** # ***** / Englewood CO 80112 Phone: 303-***-****

Mobile: 303-***-**** **************@*****.***

PROFILE SUMMARY:

. Accomplished Professional with 10+ year's experience in the mortgage

industry

. experience as an Underwriter (includes Front Line, )

. Experience includes: Government Loans, Conventional Loans, Conforming

and Non-Conforming, Refinance, Purchase Loans, New Construction, Jumbo

Loans

. Branch assistant manager experience

. Credit Signing Authority $1M

. Customer Service and Banking product sales trainer

. NMLS license

. Tri-lingual: Fluent in English, Spanish and Italian

. 19 years Bank sales Experience.

. 12 years Call center experience

BANKING EXPERIENCE

Call center Supervisor / Wells Fargo bank 06/12-

05/13

Call Center Sales Supervisor / Washington Mutual Bank (CHASE), 02/06-

04/12

ADDITIONAL BANKING PROFESSIONAL EXPERIENCE

Call center manager

Citibank Banking Services, San Antonio TX 08/00-01/06

. Responsible to open new banking centers in Mexico, Colombia, Spain,

India and Philippines

. Provided training, coaching and development in the following areas:

- Opening accounts, Online banking support, Escalation calls, Quality

monitory

- Banking federal regulations, Credit bureau investigations, Back office

investigations

- Unauthorized cash withdraws, unrecognized point of sale/debit

Branch Manager

Citibank, San Juan PR, 08/94-08/00 (transfer to San Antonio TX)

. Responsible for branch performance, operations and profitability

. Provided management of employees; as well as training, coaching and

development of all staff

EDUCATION:

Bachelor's Degree - Business Administration: Management / Finance;

Inter Americana University San German Puerto Rico, USA.

Computer Skills

Microsoft office, Microsoft works, PowerPoint, windows professional,

windows XP, windows vista, windows professional, outlook express, access,

excel, Mas 90, internet sources, intranet companies site, I Portal,

Stewart, AS 400, Home Saver, Home Retention, Loss Mitigation Plan,

Foreclosure, Loss Mitigation Financials, QM Tool. Host, DOS, RTNS virtual

program.

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