Customer Service Manager
Resume:
Matthew Verge
Wilmington, NC 28411
***/*** **** • ************@*****.***
Objective
Looking to expand my management and interpersonal skills in sales and customer service in a position with growth
opportunities.
PROFESSIONAL EXPERIENCE
Jeff Gordon Chevrolet • Wilmington, NC
August 2011 Current
Service Advisor
Hired as one of six service advisors. Managing more than eighty customer vehicles per day.
Working with customers one on one to provide exceptional customer service.
Responsible for working with customers to ensure that their vehicles were fixed correctly, while
maximizing profit and productivity.
Personally responsible for gaining relationships with customers based on trust and efficient service, in
order to maintain a continued business relationship.
Each month retained the number one or two spot for total business. Averaging $77,500 thru the end of
August 2013.
Placed currently highest in customer service for General Motors CSI as well as Yelp, and Google’s 5
star rating system.
Currently highest in total business and gross profit out of six advisors with total of $620,000 total
business wrote year to date.
Wachovia/W ells Fargo Mortgage Corporation• Wilmington, NC
February 2008 December 2009
Home Mortgage Consultant
Hired as a team member, working on initiating Mortgage Loans.
Managed a team of eight people; consisting of two mortgage loan assistants, two loan underwriters,
three processors, and one closer.
Responsible for working with clients with a net worth in excess of five million dollars, as well as all
employees of Wachovia nationwide.
Personally responsible for all initial interface with client, including qualifying and closing the sale of
the mortgage, after which the file was turned over to my team to document all necessary paperwork and
finalize the mortgage.
Matthew Verge • Page 2 • ************@*****.***
Responsible for networking with other high net worth account managers to provide the best customer
service, and products for our clients.
Put in place, a private phone system to ensure that each client was able to reach any member of my
team.
In September of 2009 Wachovia was purchased by Wells Fargo. A major change was made in the
operating philosophy, which included the dismantling of my team. This affected the opportunity for
advancement, also resulted in compensation cuts to the 100 people in the department. The result was my
total compensation being reduced from $110,000 to less than $60,000. Obviously this was unacceptable
and I made the decision to resign.
Jeff Gordon Chevrolet • Wilmington, NC
February 2006 February 2008
Sales Consultant
My responsibilities were to service customers from their first visit to the dealership thru the ownership
of their vehicle.
Constantly placed, each month, in the top five of more than 20 sales people.
Trained to provide the highest level of customer service during the initial sale and follow thru.
Was recognized by management for my growing repeat and referral business from both individual and
commercial consumers.
As a result of a customer relationship with a wealthy individual client I was offered a job as an assistant
sales manager at a Leith Mercedes in Raleigh NC. Almost simultaneously, thru another customer
relationship I was offered a job at Wachovia in Wilmington. This opportunity better tied in with my
perceived goals.
OTHER PERSONAL INFORMATION
Date of Birth, May 8th, 1987
Born and raised on the coast of eastern North Carolina
Topsail High School, Class of 2005
REFERENCES
Ted Wilcoxson, Service Manager of Jeff Gordon Chevy
910/791 2424
Matthew Verge • Page 2 • ************@*****.***
Betty McCavitt, Sales Manager for Wachovia/Wells Fargo
910/509 8525
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