Customer Service Administrative Assistant Call CenterOrganized, courte
Resume:
DeShelle Robinson
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Recruiting Coordinator Senior, DynCorp International, Ft. Worth, TX. 12/04 – 08/13
Worked international and domestic recruiting contracts for Government and Military based contract personnel.
Performed strategically and responsibly while making valued based decisions serving in the best interest of the
customer, the candidate and DynCorp. Entered, uploaded and maintained systems for new hire onboarding,
requested and received confidential data, researched candidate documents and prepared status reports. Coordinated
background checks, drug screens and clearance request for deployable candidates which inclu ded all pre-
employment human resource requirements. Ensured accurate review of required documents, forms, records, and
timely placement for candidates per contract deployment and employee start dates. Researched and made
necessary adjustments to resolve issues in a timely manner. Researched documents, prepared reimbursements and
reports for medical and dental and offer rescinded for candidates not hired. Ensured accurate review, correct and
timely coding and payment amounts for recruiting invoices and vender services.
Team Manager, Liberty Debt Management, Lewisville, TX. 04/04 – 08/04
Managed call center customer service and legal teams, and account representative operations.
Ensured operations within compliance and maintained consistency of company policies and legal
guidelines. Developed systems for employee files and records. Collected data and completed reports
related to client accounts, employee investigations, customer service complaints, Better Business Bureau
inquiries and negotiation settlements. Knowledgeable of Arbitration Code of Procedures, Fair Debt
Collection Practices Act and Employment Law.
Paralegal Intern, U.S. Equal Employment Opportunity Commission, Dallas, TX. 08/03-10/03
Assisted paralegals and attorneys with assignments and cases. Filed cases with the U. S. Northern District of Texas.
Prepared trial notebooks, witness subpoenas, correspondence to charging parties, representatives, and respondents
and Freedom of Information Act (FOIA) requests. Organized and maintained files and documents. Completed on-line
and manual research, faxing, photo copying and shredding. Updated and organized law library information and
materials.
Supervisor, City of Carrollton, TX, 08/94 – 09/02
Oversaw branch and customer service operations, supervised permanent and cont ract employees. Interfaced with
clients, negotiated contracts, coordinated and directed minor construction and maintenance projects, and served as
the spokesperson for various citywide and community projects. Developed and executed financial guidelines and
procedures. Prepared and completed various weekly and monthly reports. Reestablished and regained financial
control for another branch within 6 months.
Qualifications and Accomplishments
Works in a state of preparedness regarding candidate placement, invo ice details, and maintains backup documents
readily available for supervisor and division staff. Researches, analyzes and completes challenging candidate
placement and invoicing details required for recruiting, time and labor, accounts payable and other divisions. Creates
new spreadsheets, improved existing spreadsheets and files for recruitment, invoicing, reimbursements and
employee referrals. Serves as liaison for recruiting with multiple suppliers, deployment coordinator, ac counting and
treasury divisions serving as support in researching, confirming and reviewing contents for accurate deployment,
invoice charges and invoice coding. Streamlined candidate and invoice process es which enabled expedited
candidate placement and invoice payment within a 10-15 day period. Assisted in the launching of the revamp ed
recruiting job opportunity template. Audited Foreign Labor Supplier invoices, validated candidate hires to confirm
payment, and contract support payment preparation.
Organized, courteous and helpful to internal employees, suppliers and candidates. Dependable, works well
independently and work well with a team. Works challenging tasks and large volume assignments resulting in
accurate and timely completion. Manages, organize and prioritize multiple assignments. Works well under pressure
and works with little or no supervision. Provides support to multiple divisions.
Education
Texas Woman’s University, Bachelor of Science, Recreation and Leisure Studies,
Minor, Business
Paralegal, Post Graduate, Southeastern Career Institute
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