Customer Service Sales
Resume:
JOHN RUIZ
ELK GROVE, CA *****
***********@*****.***
OBJECTIVE:
Seeking a positive change in career to challenge my abilities, utilize my experience, and become an asset to an organization.
WORK HISTORY:
9/2002- 11/2011 Retail Sales Representative, AT&T, Roseville, California
Sold all wireless products and services offered by the Company. Met all sales objectives. Handled all administrative aspects of the sale including: completing customer contracts and warranties, pulling products from inventory, accepting customer payments and filing the completed orders. Maintained strong knowledge of all Company products, accessories, pricing plans, promotions, and service features. Handled service and billing inquiries from customers. Provided efficient, courteous customer service and assistance in all aspects of product offerings and services. Maintained knowledge of competitive offers and provide critical market feedback to the Store Manager regarding local competition and product/service needs.
9/2008-2/2011 Field Service Agent, Independent Contractor, California Field Services, W. Sacramento, California
Generated orders in computer system from information provided by banks and brokers. Duties included to home inspections, insurance inspections, and automobile collections. Worked independently and traveled throughout Sacramento to perform duties. Ensured we have appropriate vendor paperwork and information on file. Submitted reports and photographs performed on collateral. Collected comprehension data of customer concerns/issues and possess the drive to take ownership to resolve and satisfy the banks or brokers in a timely manner.
9/2006-7/2007 Associate Assistant, Independent Contractor, Daryl Dressler, Realtor, Fair Oaks, California
Performed daily task associated with determining and documenting general conditions for a portfolio of foreclosed homes. Attempt cash for keys or verify occupancy of home. Worked independently in preparing BPO (broker pricing opinion), describing property condition, and analyzing property value efficiently and timely. Monitored frequent foreclosed properties to secure lock box, maintain appearance in and outside of home, and report status of homes. Initiated calls informing of foreclosed property and change of financial to public utilities, city or county departments, and Homeowners Association. Assisted with payables in reconciliation of billings. Contacted vendors for bid or job with home repairs and trash out. Assisted and prepared with managing realtor disclosures in preparation of escrow. Verified all transactions and disclosures signed and submitted final to transaction coordinator.
2/2002-8/2002 Commercial Sales Representative, Staples Business Delivery, San Ramon, California
Prospected and identified leads through cold-calling, networking, marketing, and referrals. Conducted presentations to potential clients and their decision makers. Managed existing accounts, presented information on new products or services that was beneficial, cost efficient and productive to staff. Listened and proposed solutions to clientele needs. Created weekly reports to management on the progress of sales, existing account issues and resolutions.
10/1999-01/2002 Business Owner, Wireless Innovations, Oakland, California
Purchased retail storefront selling cellular phones, pagers, accessories, and service. In charge of retail merchandise and inventory. Meet with vendors discussing and negotiating wholesale pricing, product information, and competition. Generated revenue for storefront to sell to walk-in shoppers, joint ventures with other businesses in the community, promotions, and hired Independent Outside Sales Contractors. Managed daily store operations, cash handling, accounting, inventory control, sales, and provide the best in customer service.
Education:
February 2005, Real Estate Accredited School, Carmichael, California: Accomplished Certificate of Completion Real Estate.
September 1986-June 1989, Chabot College, Hayward, California: Undergraduate Studies majoring in Business Administration and minor in Marketing.
June 1985, James Logan High School, Union City, California: High School Diploma
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