Manager

SHAWN ALI

*** ***** ****, *******, ** ( Cell: 416-***-**** ( Home: 416-***-**** (

********@******.***

DISTRICT SALES MANAGER

Results-driven, highly-motivated customer service director and operations

professional with 12 years of customer service experience progressing from

a customer service associate role to district management roles for major

retail chains and solar energies company. Exceptional record in

performance management, risk management, customer service, coaching and

training, project administrations and implementing successful budgeted

financial plans.

Expertise in talent management including recruitment, onboarding, training

and development.

Designed and implemented processes to improve human rights standers.

Identified opportunities for improvements and implemented strategies that

deliver measurable results in financial performance and customer

satisfaction.

AREAS OF EXPERTISE

Sales & Customer Service Operations Management

Target Achievement Business Development Staff Recruiting

Client Retention and Loyalty Profitability & Revenue Growth Training & Development

Performance Management

Sales Forecasting Multiunit Management Leadership & Motivation

Marketing & Promotions Inventory Management

Budgeting & Goal Setting P&L Managment Process Improvements

PROFESSIONAL EXPERIENCE

Director - Sales & Customer Care

Pure Energies/Pure Lite

2012 -

. Accountable for all Canada wide customer service

. Accountable for all online customer service within Solar and

Ecommerce Divisions

. Created and implemented a company wide customer care training

programs

. Managed operations of both US and Canadian customer service call

centers

. Streamlined online customer feedback and information services

. Integrated communication between Project Management, Sales and

Customer Service divisions in order to improve customer service

company wide

. Devoloped and implemented processes and steps to track the levels of

customer service being provided

. Project Management and Budgeting

. Home Insurance Troubleshooting

. Per & Post install technical support

. Public Relations management

. Policy and procedure development

. Driving and managing change

. Coaching and Developing others

Store Manager

2010-2012

Indigo Books and Music, Toronto Eaton Centre

. Crafted and designed the launch of new technology KOBO products

generating additional 3.3 M in sales

. Managed regional training for Kids,Baby and Electronics division

. Managed LP audits for in store electronics department.

. Reestablished B2B market share opening 20 new commercial accounts

resulting in 14% sales increase

. Directed all holiday training for regional staff, management, GM's, DM's

and Senior VP's.

. Analyzed data, evaluated results, and presented recommendations to VP's

and owner involving KPI data

. Improved companies yearly battery sales from 2.2% to 19.1%

Store Manager 2005 - 2010

Toys R Us, Toronto, Ontario

. Manage daily operations of TRU store and 6 Express stores including the

sales floor, front-end cash operations, electronics department, and the

receiving area

. Oversaw and managed the set up and opening of 6 Express store in region

. Oversaw 4 managers each with their own departments; indirectly manage a

full staff of up to 60 personnel which increases to about 120 personnel

during the holiday season

. Reduced stores yearly shrink numbers by 3.3%

. Ensure all company standards and sales/visual plans are maintained

. Provided training and development to all newly hired employees as well as

management team members

. Focused on the development and implementation of the effective visual

merchandising plans

. Analyzed and forecasted sales volumes to maximize profits; interpreted

trends to facilitate planning

. Reviewed market trends to create new customer initiatives and monitor

local competitors

Selected Achievements:

. Participated in a full store renovation to include a Babies R Us

department, while daily store operations were maintained; the store's

annual revenue increased from $13 million to $14 million and is

continuing to increase

. Implemented standards and practices throughout the store that were

recognized by the District Manager and introduced throughout the company

to increase sales, productivity and efficiency

. Nurtured long-term employees to reach their full potential; built the

confidence and skillset of a manager who had been with the company for 20

years to allow him to progress into more senior roles

. Ranked number one in battery sales company wide for 3 straight years -

company objective was 3.5%, stores yearly conversion was 5.1%

. Ranked number one in BPP service plan sales region wide in 2010- company

objective was 4.9% conversion, store conversion was 7.1%.

. Managed and maintained stores average basket growth of 3.2% to 3.6%

. Ranked number one in company for software pre-orders sold - store

averaged 26-30 pre-orders per month, company and region averaged 4-6 pre-

orders sold per month

. Ranked number one in region for bikes sales in 2009 and 2010. Store

averaged 200 bikes sold per week in peak season. Region average was 120

units per week. Store beat bike sales comp in both 2010 and 2011.

EB Games - District Manager

2003-2005

Toronto East

. Oversaw operations of 8 stores in the Toronto market

. Increased organizational profitability by successfully opening 2 new

stores

. Recruited store management

. Trained store managers in techniques to increase sales and output

. Conducted store/sales Managers performance and appraisals - Evaluated

store managers and provided feedback and development opportunities to

increase retention of store/sales Managers

EDUCATION & PROFESSIONAL DEVELOPMENT

Diploma in Graphic Design, George Brown College, 2002

Internal Professional Development Courses:

Management & Leadership

Retail Business Management

Administrative Management

CPR Certification

COMMUNITY INVOLVEMENT

Provincial MPP Candidate, Beaches-East York, OCT 2011

Contact this candidate