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service mananger - service advisor

Location:
United States
Posted:
October 25, 2016

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Don A. Pelzer

**** ******** ****, *******, ** ***83

Cell 641-***-****

acadfg@r.postjobfree.com

Objective

To obtain a position as an Automotive Service Advisor, utilizing my

management, team building and quality control experience to support the

operations of a dealership.

Employment

Stalker Chevrolet

Creston, IA

Service Manager

2007-Present

. Assisted customers with technical and warranty issues

. Implemented cost saving procedures that positively affected entire

dealership

. Took over a service department that was losing money and turned it

into a profitable one

. Built repeat business and customer loyalty

. Adhered to standard of current ASE and General Motors training for all

technicians

. Used positive reinforcements to motivate staff to reach their highest

potential

. Fostered an environment of technician loyalty with extremely low

turnover

Accessory Pros ADI

Minneapolis, MN

Sales Account Manager

2005-2007

. Worked with over 500 dealerships in MN, WI, SD and ND

. Generated ideas and assisted with implementation process of selling

General Motors accessories before vehicle delivery

. Developed and assisted with dealership accessory displays for customer

viewing

Cornick Chevrolet

Creston, IA

Service Manager

1990-2005

. Built customer loyalty by hiring trained technicians to produce

quality service

. Fostered an environment of trust to help parts, sales and service

departments

work together as a team

Sales Consultant

1988-1990

. Used positive attitude to assist and sell customers vehicles that fit

their needs

Parts Manager

1984-1988

. Used quality control skills to help develop a good working inventory

. Helped dealership implement computerized parts cataloguing system

Don A. Pelzer

1102 Metfield Lane, Raymore, MO 64083

Cell 641-***-****

acadfg@r.postjobfree.com

Page Two

Employment

Deter Chevrolet

Atlantic, IA

Parts Assistant

1979-1984

. Assisted technicians in obtaining correct parts to repair vehicles

. Outside sales to repair shops and body shops in Atlantic area

Awards

. Multiple Chamber of Commerce recognitions for Outstanding Customer

Service

. Reached semi-finals in General Motors Accessory sales contest testing

knowledge and presentation of accessories

Education

Westmar College

Lemars, IA

Psychology Program

Griswold Community High School

Griswold, IA

High School Diploma



Contact this candidate