Don A. Pelzer

**** ******** ****, *******, ** ***83

Cell 641-***-****

acadfg@r.postjobfree.com

Objective

To obtain a position as an Automotive Service Advisor, utilizing my

management, team building and quality control experience to support the

operations of a dealership.

Employment

Stalker Chevrolet

Creston, IA

Service Manager

2007-Present

. Assisted customers with technical and warranty issues

. Implemented cost saving procedures that positively affected entire

dealership

. Took over a service department that was losing money and turned it

into a profitable one

. Built repeat business and customer loyalty

. Adhered to standard of current ASE and General Motors training for all

technicians

. Used positive reinforcements to motivate staff to reach their highest

potential

. Fostered an environment of technician loyalty with extremely low

turnover

Accessory Pros ADI

Minneapolis, MN

Sales Account Manager

2005-2007

. Worked with over 500 dealerships in MN, WI, SD and ND

. Generated ideas and assisted with implementation process of selling

General Motors accessories before vehicle delivery

. Developed and assisted with dealership accessory displays for customer

viewing

Cornick Chevrolet

Creston, IA

Service Manager

1990-2005

. Built customer loyalty by hiring trained technicians to produce

quality service

. Fostered an environment of trust to help parts, sales and service

departments

work together as a team

Sales Consultant

1988-1990

. Used positive attitude to assist and sell customers vehicles that fit

their needs

Parts Manager

1984-1988

. Used quality control skills to help develop a good working inventory

. Helped dealership implement computerized parts cataloguing system

Don A. Pelzer

1102 Metfield Lane, Raymore, MO 64083

Cell 641-***-****

acadfg@r.postjobfree.com

Page Two

Employment

Deter Chevrolet

Atlantic, IA

Parts Assistant

1979-1984

. Assisted technicians in obtaining correct parts to repair vehicles

. Outside sales to repair shops and body shops in Atlantic area

Awards

. Multiple Chamber of Commerce recognitions for Outstanding Customer

Service

. Reached semi-finals in General Motors Accessory sales contest testing

knowledge and presentation of accessories

Education

Westmar College

Lemars, IA

Psychology Program

Griswold Community High School

Griswold, IA

High School Diploma

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