Project Manager Customer Service

TERRY SAPP

**** ******* ******, *** ******, Iowa 50317

515-***-**** ***************@*****.***

QUALIFICATIONS PROFILE

Highly talented and performance-driven professional offering broad-based experience in supervising

construction, maintenance, transportation, and deployment of truck and tree handling-related

equipment. Possess stellar reputation in employing the latest and the most efficient equipment and

procedures while meeting state and federal standards and requirements. Consistently thrive to establish

win-win relationships with customers by addressing their diverse emergency needs and providing

utmost satisfaction. Recognized for keen eye for detail and proven capability to multitask in fiercely

competitive and fast-paced environment.

CORE COMPETENCIES

Truck Building, Repair, and Maintenance Website Design and Development

Blueprints Reading and Price Estimating Outstanding Customer Service and Public Relations

Technical Support and Troubleshooting Problem Resolution and Decision Making

Regulatory and Safety Compliance Continuous Process Improvement

Articulate Oral and Written Communication Time Management and Prioritization

EMPLOYMENT HISTORY

Freightliner of Des Moines, Altoona, Iowa

Service Shop Manager / Continuous Improvement Coordinator Nov.2012-July 2013

Supervise, manage, and coordinate company compliance with Diamler Trucks North America's franchise

standards. Including customer service, employee training on Detroit, Cummins, Eaton, and other major

component suppliers for Freightliner trucks .

Direct and manage operations in fourteen bay service department staffed with twenty six union mechanics,

five service writers, and four support personell, working two shifts per day seven days a week. Responsible for

all aspects of operations including scheduling, safety, quality control, truck pick up and delivery, customer

service, warranty administration, apprentice mechanic training, journeyman continuing education, building

maintenance, mechanic union relations, diagnostic troubleshooting oversight, and IT support for service

department.

Responsible for developing and implementing service and warranty department "real time" record keeping

and invoicing policies that are in use today.

TERRY SAPP PAGE TWO

4695 Hubbell Avenue, Des Moines, Iowa 50317

515-***-**** ***************@*****.***

Wright Tree Service, Inc.,West Des Moines, Iowa

Aug 2012 –Nov.2012

Assets Project Manager

Supervise and support new tree trimming equipmentdesigns and safety updates. Research new

equipment and products, complete cost analysis for d ployment to nation wide fleet.

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Travel, inspect, transfer equipment nation wide usin class 8 tractor trailer combinations. Responsible for

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expense accounts, log books, fuel reports, and all oth r aspects of truck driving safety. Truck safety,

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maintenance, and repair.

Plannining, coordinating, excecuting equipment purchases for fleet and production use while traveling.

Connecting remotely using computer, email, Bluetooth technology to optimize traveling safety and

efficiency.

Responsible for Emergency Disaster Relief Plan formulation for corporate facility including but not

limited to : back up generator sizing and procurement, physical evacuation, municipality notification and

coordination, fire suppression control, HVAC control and maintenance, and post disaster re-entry policy.

Daily facility maintenance, upkeep, and long term expansion planning.

MAJESTIC TRUCK COLLISION & FRAME REPAIR ALTOONA, IA

Project Manager & Sales Coordinator 2005–Aug 2012

Provide expert oversight in all facets of construction and testing of work truck units for customers.

Conduct comprehensive research to develop new products and services; vigorously partake in

conceptualizing the launching of products and services. Formulate innovative marketing campaigns and

promotions to increase brand awareness and elevate sales. Assume full responsibility in securing vendor

for product, purchasing motorcycles for conversions, arranging and implementing training of all

technicians, company participation in trade shows and events. Ensure strict compliance with bridge span

laws, FMVSS regulations, frame modifications, electrical and hydraulic circuit design requirements and

applications.

Notable Accomplishments:

Rose from rank and promoted to higher position through demonstration of exemplary performance and

dedication

Expanded customer base and elevated revenue by bringing new products and services to company

Initiated the development and logistics of launching TrikeYourBike.net, a division of Majestic Truck

Collision & Frame Repair

Instrumental in designing and updating the company websites and all company social media

Served as an integral member of the committee responsible for the complete restructure and

implementation of work order process to improve efficiency and accuracy of work order process

TERRY SAPP

4695 Hubbell Avenue, Des Moines, Iowa 50317

515-***-**** ***************@*****.***

Frame Shop Supervisor 2004–2009

Directed and coordinated day-to-day operational aspects of heavy duty truck frame repair and

modifications, including but not limited to, driveline troubleshooting, design and repair, complete wheel

alignment for over the road tractors and work trucks. Spearheaded employees, organized work

schedules, and delegated specific duties and responsibilities. Handled Bridge span law application,

custom lift axle installation, lift gate installations, Frame rail welding and repairs, class 6, 7, and 8 truck

air system repairs and modifications. Carried out truck air brake inspection and repairs; truck PTO

application specification and system design; truck ABS operations and troubleshooting; steer and drive

axle configuration, and vehicle recertification. Presided over DOT annual inspections to determine areas

needing improvement. Regularly interfaced with customers in all aspects of truck and equipment

estimating, builds, or repairs. Proactively alleviated and resolved alignment and wheel issues to provide

exceptional service at all times.

Notable Accomplishments:

Improved safety and productivity of frame repairs in frame shop by creating and implementing tooling

and fixtures

Optimized operational and work place efficiency while simultaneously increasing customer base and

revenue

Commended for increasing profit margins by updating, estimating, and quoting procedures

Drove all efforts to successfully implement and monitor safety procedures

Established and implemented corporate policies, procedures, and regulations toward fulfillment of

corporate goals

PRIOR WORK EXPERIENCE

NURSERY MANAGER BF Ltd., Ogden, IA: 1996–1998

EQUIPMENT OPERATOR Turf Services/ Granger, IA: 1990–1996

STRUCTURES SALES SPECIALIST Central Iowa Farms Service / Adel, IA: 1988 –1990

ELECTRONICS ENGINEERING TECHNICIAN Shivvers Incorporated, Corydon, IA: 1984–1988

EDUCATION

U.S. Army Field Artillery Computer Repair School

Phase 1 Aberdeen Proving Grounds: Aberdeen, MD / Phase 2, Fort Sill Oklahoma: Lawton, OK

Graduated with Honors

PROFESSIONAL TRAINING

Peterbilt AC Systems and Muncie Hydraulics Technical Schools

LICENSURE

Class A Commercial Drivers License

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