Customer Service Sales

Catherine Nicole Perez

**** *. ********** ***, *** 207, Waukegan,IL 60085

*****************@*****.*** (cell) 812-***-****

Summary

Accountable Retail Associate demonstrating a high level of ownership

and initiative; who demonstrates quick and effective decision making

skills, while maintaining excellent customer service throughout the sales

process.

Highlights/Skills

Mathematical aptitude

Barcode scanning

Reliable and dependable

Positive outlook

Cheerful and energetic

Team leadership

Dedicated team player

Perfect attendance record

MS Office proficient

Basic clerical knowledge

Exact Software

Excellent time management

Machinery knowledge

Tool knowledge

Accomplishments

Received Sears' Best of Blue Awards for exceeding all customer service

goals.

Sears

Gurnee, IL

Aug. 2011 - Present

Sales Lawn & Garden/ Tools associate

Assist customers with any questions or problems they encounter during their

shopping experience.

Help customers with their lawn and garden purchases, such as, tractors,

lawn mowers, trimmers, and other types of electric and hand held tools.

Store and organize products in the appropriate departments and also stock

room. Create sales signs and permanent signs for all products on sales

floor.

Keep track of my own sales records because of my commission-based rate of

pay. Sears also requires me to request that customers apply for credit and

shop your way rewards. Also request customer's email so they can receive

email product information, sales, coupons, and special promotions.

Place special merchandise orders for customers.

Work as a team member to provide the highest level of service to the

customer, while maintaining a friendly and professional level.

Verify that all merchandising standards were met and maintained on a daily

basis.

Radio Shack

New Albany, IN

Oct. 2009 - Dec. 2011

Sales Associate

Assisting customers with questions or concerns about products, cellular

plans and/ or bills.

By taking training about each wireless company like ATT, Verizon, Sprint

and other companies, I was able to assist customers with choosing the right

company and plan that best fit their needs. Assisted customers with

upgrades or new contracts with wireless companies.

Other duties at Radio Shack were monthly stock and inventory counts,

counting register at the end of each shift, and tracking all wireless sales

for that day, all to be turned in the corporate office.

Walgreens

Corydon, IN

Jan. 2009 - May. 2009

Beauty Advisor

Helping customers with hygiene and health care products, and answering any

questions or concerns.

Two days out of the week were dedicated for unloading stock truck, putting

product on shelves throughout the store and in stock room.

All associates had to perform nightly cleaning duties which included

cleaning our department areas and sweeping and mopping all floors,

including the restrooms.

At the end of the night shift I was responsible for counting register draws

and taking all extra monies to the drop box.

Horseshoe Southern Indiana

Elizabeth, IN

Oct. 2007 - May 2008

Cashier/Hostess

I worked at the Villa Buffet inside Horseshoe Casino. My duties included

seating guest, making sure tables were ready for guest, and assisting

guests with any questions or concerns, worked the register ringing up guest

as the were coming in.

Other duties were rolling silverware every night, cleaning tables and

chairs, and vacuuming the floors, and keeping the buffet clean.

As this was my first job, I learned how to work with others, help other,

teamwork, and learned how to communicate properly, and handle all types of

situations.

Education

South Central Elementary School

South Central JR/SR High School

Ivy Tech Community College (2008-2010)

Pj's College of Cosmetology (2011-2012)

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