Dual CCIE #18981 ( Voice, Routing & Switching)

Richard (ChengJun) Fu

** ******** **. ******** **** ON Canada L4S 2N9

Mobile: 416-***-**** Email: ********.**@*****.***

OBJECTIVE

o Cisco Unified Communications/IP Telephony/Voice Consultant

HIGHLIGHTS OF QUALIFICATIONS

o Over 10 years hands-on Cisco Unified Communications Network experience

o Dual CCIE #18981 ( Voice, Routing & Switching)

o CCIE Data Center Candidate (Written Exam passed)

o VMware Certified Professional 5 - Data Center Virtualization (VCP5-DCV)

o ITIL Foundations v3 (Information Technology Infrastructure Library)

o Cisco Unity Design Specialist (CUDS)

o Cisco Unified Communications System Engineer (UCSE)

o Microsoft Certified System Engineer (MCSE2000-Messaging)

o Excellent Customer Service skills and Inter-personal communication skills

o Organized and Multi-Tasking team player with Leadership to meet deadlines

TECHNICAL SKILLS

o Cisco Unified Communications: Cisco CallManager 3.x-4.x, CUCM 7.x-9.x, Cisco Unity 4.x-8.x, Cisco Unity Connection 7.x-9.x, UCCX 5.x-9.x, Cisco Meeting Place 7.x-8.x, CER 7.x-8.x, Cisco Presence Server 7.x-8.x, CUBE, CME, CUE, SRST, UCCE 7.x-8.x, CVP 7.x-8.x, IPIVR 8.x

o Cisco 5400XM, Cisco Voice Gateway 3945/3925/2951/2925/2921/3845/3825/2851/2821/2811, Cisco 3745/3550/2800/2600, Catalyst Switch 6500/4000, IP Phone 7970/7960/7940, ICS7750, VG248/224, WLAN/Wireless 1131AG AP, Dialogic 1000 PIMG

o Network Protocol: TCP/IP, UDP, VoIP, SIP, SIP Trunking, MGCP, SCCP, H.323, G.711, G.729, RIP, EIGRP, OSPF, IS-IS, BGP, IP Multicast, SNMP, LDAP, IIS, DNS, DHCP

o WLAN/LAN, WAN, ISDN PRI, T1/E1, PSTN, VLAN, VTP, QOS, Trunking, Port-channeling, Spanning Tree, Cisco Server Load Balancing, CSS/CSM/ACE

o Windows Server 2003/2008, DC, AD, Exchange 2000/2003, SQL 2005 Server, Cisco Prognosis, CA Spectrum, Ehealth, UC Monitor, HP OpenView, Sniffer, RTMT

o Data Center Nexus 7K/5K/2K, Nexus1KV, UCS C200 M2, UCS B200 M2, CIMC, UCS Manager, VMware ESXi 4.x/5.x, VMware VCenter, VMware VSphere Client

WORK EXPERIENCE

Senior Technical Advisor – Voice (Consultant) May 2012- Present

Bell Canada 220 Simcoe Street, Toronto, ON Canada

(Cisco Gold Certified Partner)

o Provided Release Upgrading Solution and Senior Technical Escalation root cause analysis and problem management of Cisco IP Telephony Systems for Royal Bank of Canada(RBC) based on RBC IP Telephony Design Solution, including 4 CUCM clusters (30,000+ IP Phones), 40+ CUCM Servers v7.x upgrading to v8.x, 100+ of Cisco 3900/2900 Voice Gateways, Cisco 3945E Voice Gateways with Service Advertisement Framework (SAF) forwarder protocol configuration, SIP Trunking between CUCM and Voice Gateway/Inter-Cluster SIP Trunk/ Genesys SIP Server, provided AS5400XM Voice Gateways IOS Version 15.1(3)T/2/3/4 security advisory and open bugs analysis and investigation

o Provided Release Upgrading Solution for National Bank of Canada (BNC), 2x Data Centers, 13 CUCM Servers v 8.x in 2 Clusters (20,000+ IP Phones), 2 Unity Connection Servers v8.x, 2 Cisco Emergency Responder v8.x, 20xUCS B200M2 Blade Servers, 8xUCS2104 Fabric Extenders, 4xUCS5108 Blade Server Chassis, 4xUCS 6120XP Fabric Interconnects, VMware Environment with ESXI Host v4.x, Nexus 1010 Host v4.x, ASR1001 Cisco Unified Border Element (CUBE) with IOS v15.1x

o Provided Release Analysis and Recommendations pertaining to the City of Toronto’s (COT) Unified Communications System Infrastructure based on the High Level and Lower Level IP Telephony Design Documentations, to mitigate service incidents, security threats and vulnerabilities and open bugs. 11 CUCM Servers v8.x(10,000 + IP Phones and VM), 6 Unity Connections Servers v8.x, 2 CER v8.x, 2 Cisco Unified Presence v8.x, Cisco 2951 Voice Gateways, 20+ VG224, 50+ Cisco Unity PBX IP Media Gateway (PIMG) Dialogic 1000, VMware ESXi 4.x, UCCE 8.x, IPIVR 8.x

o Provided Implementing with Testing Escalation Method of Procedure (MOP) of IPT Server Hardware Firmware upgrading for Community Care Information Management (CCIM), Cisco Unity Connection System v8.x with Server MCS7825-I4 applying Cisco Options Package (COP) file via SFTP Server, upgrading the hard drive firmware to a later version to fix a bug and issue, which will cause Cisco Unity Connection Server to become unresponsive to WEB and SSH and could possibly still ping

o Provided Upgrading Release Solution Proposal for Molson Coors Brewing Company (MCBC) CA/US/UK, 2 CUCM Clusters v7.0x and v7.1x upgrading to CUCM v8.x, 2 UCCX Clusters v7.x and V8.x upgrading to UCCX v8.x, Cisco 3800/2800 Voice Gateways IOS v12.4(24)T series IOS versions upgrading to IOS 12.4(24)T7 to standardize the IOS Images in the IP Telephony environment

o Provided Multiple clients Implementing and upgrading solutions and release management, escalation root cause analysis and problem management including Royal Bank of Canada Financial Group (RBC), City of Toronto’s (COT), National Bank of Canada (NBC), Molson Coors Brewing Company (MCBC)CA/US/UK, Community Care Information Management (CCIM), Canadian and Depository Services (CDS), Conseillers en Gestion et Informatique(CGI), FORESTERS, Region of York (ROY), Meridian Credit Union (MCU), Traders Corporation, Hydro one, Canadian Tire Financial Services (CTFS), Investment Industry Regulatory Organization of Canada(IIROC), Heinz Canada, Alberta Gaming and Liquor Commission (AGLC)

Cisco IP Telephony Support Engineer Jan. 2008- May 2012

eHealth Ontario (Smart Systems for Health Agency) 777 Bay Street, Toronto, ON Canada

o Responsible for Planning, Designing, Delivering Consolidation Project of Unity Voice Message only (VM) Unity 4.1(1) system to Unified Messaging (UM) 4.1(1) Project using Cisco Consolidated Object Backup and Restore Application Suite (COBRAS) tool, COBRAS export and Import Unity 500 Subscribers, key mapping changing Project to retrieve voicemail, fixed the critical alis issue for 2 different Unity system happened during the consolidation process

o Participated Designing, Implementing and Supporting of Cisco IP Telephony System Refresh Project, Callmanager 4.1(3) upgrade to CUCM7.1(5), Unity 4.1(1) failover configuration with primary and secondary server upgrade to unity connection 7.1(5), IPCCx 4.0(4) upgrade to Unified Contact Center Express UCCX 8.0(2) with redundancy

o Participated in Planning, Designing, Implementing Call Centre Migration and Consolidation of X-Wave Call Centre with eHealth Ontario Call Center, including Scripting Call flow designing, Numbering overflow planning, Queue DID terminating at Voice Gateway Co-ordination, Call Prompt preparation, Contact Service Queues and Cisco Agent skills configuration, Cisco Agent and Supervisor tools setup

o Supported eHealth Ontario Enterprise Network Systems, two Data Centre Network and Service Desk Call Centre ( IPCCx 4.04), 4 SRST (Survivable Remote Site Telephony) sites, Supported Unity failover and failback for the Primary and Secondary Unity Server pairs, Supported 8 voice gateways

o Data Centre DR (Disaster Recovery) Exercise Scenario Project for IP Telephony system (Including Callmanager, Unity system), Tornado Watching for Company area, A Service Interruption has been identified affecting the Data Centre, failover the IP Telephony system from the primary data centre to secondary data centre, and failback to primary data centre when ready

o Provided IP Telephony Analysis and Upgrading included the Servers Hardware and Application Software of CallManager 4.1(3) Publisher/Subscriber, CUCM7.1(5), Unity 4.1(1),Unity Connection 7.1(5), IPCC Express 4.0(4), UCCX 8.0(2), CCC 1.2(2), Voice Gateway 3745/3825 IOS upgrade

Cisco IP Telephony Level 3 Support Engineer (Consultant) Nov. 2006-Jan. 2008

IBM Canada 3600 Steeles Ave. East, Markham, ON Canada

(Cisco Gold Certified Partner)

o Participated Implementing and Upgrading worldwide DOW Chemical Global UCCE Contact Center and Cisco IP Telephony Enterprise Systems ( 65,000+ Cisco IP Phones ), DOW Global Contact Center UCCE and CVP integrated with the Freeport and Midland CallManager clusters in a redundant configuration cross DOW WAN network. DOW IPT Systems including 200 Dow sites that are connected to Dow’s MPLS WAN infrastructure worldwide, 19 CPC (Call Processing Centre) sites, 19 CallManager Clusters and more than 60 CallManager Servers, 185 SRST (Survivable Remote Site Telephony) sites, Unity failover and failback for the Primary and Secondary Unity Server pairs for more than 40 Unity Servers, Integrated with Exchange 2000/2003 Partner servers for Unified Messaging system

o Participated Project Transformation Cutover and Tiger Team Support of replace the current PBX system with the Dow approved VoIP (Voice Over IP) project infrastructure for DOW Chemical, included multiple CPC sites and SRST sites, Call Processing and Voicemail services moved to Datacenter as CallManager/Unity Hubsite

o Participated upgrading Unity Unified Messaging system from version 4.0(5) to version 4.2(1) for multiple Unity servers, running DBWalker to examine the Database on each server to resolve any identified issues, running DIRT backup tools and store Unity configuration backup on file share server

o Participated Rebuilding, Testing and Implementing crashed Unity server at DOW Chemical as High Level rebuilding task from Unity 3.1.1 to Unity 4.0.4 Voice Messaging system, the environment include Active Directory, with Exchange 2000 as the messaging system on the same Unity box, Bulk imported the user information from Bulk Subscriber tool in the tools deport, using DBWalker, DiRT Backup tools

o Participated upgrading of Multiple Cluster of CallManager Publisher/Subscriber Operating system from 2000.4.4a to 2000.4.4aSR3a, upgrading of CallManager Publisher/Subscriber application from 4.1(3)sr4d to 4.1(3)sr5b

o Provided analysis and reports for The Compliance, Issue, Risk and APAR (Authorized Program Analysis Report) Tracking System (CIRATS) to track those instances where IBM service to meet IBM policies, identify and resolve software vulnerabilities for the DOW Chemical IP Telephony systems, upgrading of Unity, CallManager and Voice Gateway IOS

Cisco IP Telephony Project Engineer/ Support Engineer Jan. 2004- Nov. 2006

Bell IP Solutions (Formerly Intesys Network Communications Ltd) Scarborough, ON Canada

(Cisco Gold Certified Partner)

o Participated designing, Testing and Implementing Maxium IP Telephony Critical High Level Migration Project for ICS7750 BOX Integrated Communication System, Migrating Unity 4.0(2) to Unity 4.0(5), CallManager 3.3(3) sr4a Publisher and Subscriber to CallManager 3.3(5) Publisher and Subscriber, Transfer FSMO roles including Schema master from 2000DC to 2003DC, Migrating Exchange 2000 mail system to 2003 Exchange server

o Participated designing, Testing and Implementing Biovail IP Telephony High Level Migration Project for Unity 3.1.5 to Unity 4.0.4, the environment include 2 Domains, one NT PDC domain, another is 2000 Domain, Active Directory and Windows NT PDC have two-way trust-relationships, with Exchange 5.5/2000 as the messaging system, Uninstall Unity 3.1.5 to remove related objects on Exchange/AD

o Implemented Nestle Canada IP Telephony Critical migration Project of Unity 3.1.5 to Unity 4.0.5, Backup Unity 3.1(5) data and messages using DiRT backup tool, Build Unity 3.1.5 with Exchange 2000 on the new server in new Active Directory domain, DiRT restore Unity data and messages to the new server, Upgrade Unity from 3.1.5 to 4.0.5 on new server

o Participated project Implementing and Configuring of IP Telephony Projects for: Nestle Caribbean, Nestle Jamica, Nestle Purina, DeBeers Canada, ING Direct, County of Dufferin, IDC, Cisco Unity system (Voice messaging / Unified messaging), CallManager Publisher/Subscriber, IPCC Express, Routers and Switches, CME, CUE, IP Phones, Wireless

o Coordinated IP Telephony project for MCAP Canada upgrading of CallManager Publisher/Subscriber 3.2.2c to 3.3.5 and then from CallManager Publisher/Subscriber 3.3.5 to 4.1.3

EDUCATION AND TRAINING

o VMware Certified Professional 5 - Data Center Virtualization (VCP5-DCV) 2013

o CCIE Data Center Candidate ( Passed written Exam renewed CCIE#18981) 2012

o Troubleshooting and Maintaining Cisco IP Networks (Global Knowledge) 2012

o Data Centre Application Services Design V2 (DCASD/ACE, IBM Training) 2010

o Cisco CUCM v6/v7, Cisco UM Unity 5/ Connection 7 (Global Knowledge) 2010

o ITIL Foundations v3 (IT Infrastructure Library, Global Knowledge) 2010

o DUAL CCIE #18981 (Voice Lab- June 2009) 2009

o DUAL CCIE #18981 (Routing & Switching Lab- Sept. 2007) 2007

o Cisco Certified Network Professional (CCNP) Certificate 2006

o Cisco Unity Design Specialist (CUDS) Certificate 2006

o Cisco Certified Design Associate (CCDA) Certificate 2006

o Cisco Unified Communications System Engineer (UCSE) Certificate 2005

o CQS- Cisco IP Telephony Operations Specialist (CIPTOS) Certificate 2005

o Cisco Quality of Service (QoS 642-642) exam 2005

o Cisco IP Telephony Troubleshooting (IPTT 642-424) exam 2005

o Cisco Certified Network Associate (CCNA 642-801) Certificate 2004

o Microsoft Certified Systems Engineer (MCSE2000-Messaging) 2004

o INTEL Server OEM Technology Program 2001

o Microsoft Certified Systems Engineer (MCSE-NT4.0) 2000

o Bachelor of Engineering in Electrical Engineering 1987- 1991

Shandong University

(Formally Shandong Industrial University aka Shandong University of Technology before 2000)

Accredited as a Bachelor of Engineering in Electrical Engineering

World Education Services (WES), Toronto, Canada - 2001

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