Project Manager
Resume:
IRFAN MIR
**** ****** ****** ******: 604-***-****
Richmond, V6X 2K7 *********@*****.*** Work: 032*-***-****
SUMMARY OF QUALIFICATION
Distinguished professional with solid management skills, capable of leading and motivating
individuals, while forming cohesive team environments. Solutions focused IT strategist with exceptional
project management capabilities
Experience in IT operations, business IT alignment, designing, developing and implementation state of the art
IT solutions to support business requirements with robust/state of art IT infrastructure.
KEY EXPERIENCES
Lead for migration of Datacenter, 300+ servers and SANs were successfully migrated.
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Project director for Billing & Customer Care Infrastructure Expansion project for PTCL.
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The project reduces the Bill Cycle from 7 to 3 days.
A Server Consolidation & Virtualization Project was initiated and delivered; the project
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consolidated and virtualized 22 racks of infrastructure into 3 racks that resulted in
saving of US$ 0.7 million per annum in operating cost.
Virtual Desktop Infrastructure (VDI) Project for PTCL was initiated and delivered. The
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project replaced all depreciated desktops with VDI, resulted in saving of US$ 0.25
Million per Anum in operating cost of PTCL call centers.
Existing AD infrastructure of PTC was analyzed for its utilization. It was deduced that
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Infrastructure was oversized; hardware was extracted and three projects (SharePoint,
Lync and ADRMS) were delivered. Resulted in CapEx saving of US$ 0.25 Million.
24x7 NOC was established and empowered with monitoring system for PTCL; this
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resulted in reducing the Incident Response Time from an hour to 10 minutes.
Part of the negotiating team for the procurement of Oracle Licensing, managed to close
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the deal with 81% discount on the list price (Largest discount of the region.)
• Successful negotiation with ZTE to convert ESL (Embedded Software Licensing) to Full Licensing
model for Oracle Database. This resulted in saving of US$ 1 Million in CapEx.
• Microsoft Premier Support hours were increased by 5 times without paying any additional
cost. Approximate saving of US $ 200K.
The uptime of ATM service of MCB Bank was not meeting the Regularity requirements.
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ITSM and Infrastructure monitoring project was initiated and delivered resulted in
brining the uptime to 99.99% as required.
Project Director for Enterprise Data Network (EDN), connecting over 1200 branches to
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the core network, making MCB bank to launch its online services country wide .
End Point Security (EPS) Project was initiated and delivered for MCB bank, resulted in
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security hardening of 6000 + machines.
Project Director for Primary and DR Datacenter, both datacenters were built on TIA
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942 standards for Warid Telecom.
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Team member that developed a strategy to fully automate the SNGPL business
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functions. The strategy covers Business applications and Infrastructure.
Technical lead, that developed cloud computing for commercial use, making IT as business
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enabler.
Responsible for developing and managing the Operating Budget of US$ 10 Million.
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Managing a team 70 IT professionals.
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Team Lead that developed several IT policies.
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EXPERIENCE DETAILS
GENERAL MANAGER IT INFRASTRUCTURE & OPERATIONS PTCL (ETISALAT GROUP) APR 2010 – DATE
Etisalat is the Middle East’s leading telecommunications operator and one of the largest
corporations in the six Arab countries of the Gulf Cooperation Council, with a market value of
approximately US$22 billion and annual revenues of over US$9 billion.
Directly reporting to CIO and managing team of approximately 70 IT professionals. The portfolio
includes IT infrastructure, service delivery & service support, business continuity, capacity
planning, budgeting and participating in the development of IT strategy.
Responsible for managing of the following services and Infrastructure:
• Systems (Servers, OS, Storage, Networks and Backups)
• Applications (Billing, CRM, ERP, Messaging and other business applications)
• Databases
• Call Center Operations
• Bill Printing
• Billing Operation
• Assets/Logistics/Administration
SENIOR VICE PRESIDENT IT, MCB BANK LTD. FEB 2009 – APR 2010
MCB Bank Limited is reputed as one of the soundest financial institution with a deposit base of
US$ 5 Billion and total assets of US$ 7 Billion.
Directly reporting to CIO and managing team of approximately 150 plus IT professionals. It was
the largest division MCB IT group compromises of 70% IT group. The portfolio includes O&M of
infrastructure, service delivery & service support, business continuity, capacity planning,
budgeting and participating in the development of IT strategy.
The division is composed of the following five sections:
Business Applications (Client Services)
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Network Services
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Infrastructure Support Services
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Procurement/Assets/Logistics/Administration Services
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IT Services Management
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SENIOR MANAGER ESERVICES IT, WARID TELECOM (PVT.) LTD. PAKISTAN, JAN 2005 – FEB 2009
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Warid Telecom is a 100% owned company of the Abu Dhabi Group and offers state of the art
telecommunication services at over 7,000 destinations
Directly reporting to CIO, responsible for overall IT infrastructure of the company includes
management of distributed services, datacenters, Enterprise Data Network (EDN), helpdesk and
Enterprise Management System. Leading a team of approximately 100+ IT professionals
delegated across Pakistan.
DEPUTY CHIEF (IT), SUI NORTHERN GAS PIPELINES LIMITED. PAKISTAN 1996 – DEC 2004
Sui Northern Gas Pipelines Limited (SNGPL) is the largest integrated natural gas company in Pakistan. The
company's transmission system extends over 7300 km with a distribution network of 83000 km long.
Company’s revenue is US$ 2 billion in 2010.
I was responsible for the overall IT infrastructure of the company. The position was reporting to Senior
General Manager (MIS).
LECTURER, G.I.K. INSTITUTE OF ENGINEERING SCIENCE & TECHNOLOGY, PAKISTAN 1995 1996
Taught "Business System Analysis & Design" to the 7th semester students. Collaboration with local industries
was organized to provide real business environment experience.
BUSINESS SYSTEM CONSULTANT, VELA IMC, CALGARY, ALBERTA, CANADA 1994 1995
Support and maintain client’s business applications. Did business system analysis and provided training and
support of software and systems.
SYSTEMS ANALYST, EACER, EDMONTON, CANADA 1990 - 1994
Responsible for IT infrastructure, which include maintenance of Financial Application,
administration of AppleTalk Local Area Network and system maintenance. I also managed, and
maintained the Alberta Literacy Inventory Project. Provided training and advice to all EACER staff
for computer hardware and software
ASSISTANT MANAGER INFORMATION SYSTEMS, BRITISH TELECOMMUNICATION INC. LONDON, UK 1988 - 1989
The department was responsible for all MIS activities based on in-house developed Decision Support System
(DSS). Process data from various corporate departments to provide statistical reports, summaries and trends
to the Management
EDUCATION & PROFESSIONAL AFFILIATIONS
M.Sc Engineering IT (Queens Mary College, University of London, UK) 1986 1988
ITIL Foundation Certificate
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ISO 20000:2005 Certification from SGS
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Resume of Irfan Mir
ISO 27001:2005 Certification from SGS
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Attended several IT Conference & Exhibition including several management trainings
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Resume of Irfan Mir
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