Customer Service Security
Resume:
Ogunleke John Dele
B rooklyn NY,11213
T : 347-***-****
E : *********@***.***
PERSONAL SUMMARY
A energetic, hardworking security officer who has a proven t rack record of
safeguarding a clients property and assets against acts of theft, fire, f lood
and vandalism. Able uphold good order on sites whilst working within a
companies procedural guidelines and also ensuring a high quality of service
is consistently maintained with optimum efficiency. Currently looking for a
appropriate opportuni ty with a reputable employer who rewards hard work
and appreciates ability and loyalty.
H IGH L IGHTS OF QUAL IF ICATIONS/LICENSE
F ive years’ diverse experience in security and law enforcement position
New york Security Guard Training Certificate
New york security L icense
New york citywide Fire Guard (F-01)
Commit ted to ensure safety of assigned premises.
CAREER H ISTORY
Statewide Investigation Inc.
SECURITY OFFICER - May 2009 - july 2013
Safeway Security.
SECURITY OFFICER - July 2013 - Present
Responsible for being the main point of contact in the event of any emergency
or securi ty incidents that occur on site. Working as part of a team via a day
and night shift combination.
Duties:
Pro-actively ensuring the protection of merchandise, property and assets.
Creating a safe and comfortable working environment for employees and
v isitors.
Patrolling the shopping area for periods of t ime.
Responding to emergency situations as they arise.
Accurately reporting all incidents to senior managers.
Preventing and detecting offences on site.
Producing writ ten reports.
Monitoring and operating CCTV cameras and other recording systems.
Undertaking investigations into reports of offences.
Provide escort duties for staff at night.
Using the correct radio voice procedure.
L iaising with the emergency services, police, ambulance and fi re service to
resolve issues and maintain security and service.
Checking and validating business visitor credentials.
Controlling the entry and exit of vehicles.
Making sure that no unauthorised personnel enter restricted areas.
Answering queries from visitors to the shopping centre.
Issuing warnings to owners of illegally parked vehicles.
Collecting statements and evidence in reported allegations.
Accurately updating administrative records and sheets.
PROFESSIONAL EXPERIENCE
Competencies:
Good observation skills.
Fully aware of arrest and restraint techniques.
Aware of health and safety issues.
Dealing with people politely but in a authoritative manner.
Possessing a checkable history.
Computer li terate, able to use MS Office and also visitor management
systems.
Capability to monitor information feeds simultaneously from multiple
sources.
Having a professional approach to all routine tasks.
Experience of monitoring and controlling security equipment.
Focused on the delivery of customer service.
Excellent time-management skills.
Ability to communicate effectively at all levels.
PERSONAL:
Smart, well groomed and confident.
Having a professional attitude.
Possessing a friendly, approachable personality.
Smart and presentable appearance.
Have a full 5 year checkable history.
Willing to work shifts, morning, nights etc.
Can pass a personal identity and credit check.
ACADEM IC QUALIF ICATIONS
Yaba College of technology 2006 - 2008
Accountancy
Nigeria Premier college 2001 - 2006
A levels: Maths (C) English (C) F/Account (B)
REFERENCES - Available on request.
Contact this candidate