Customer Service Manager
Resume:
JACOB D. SMIES
Caledonia, MI **316
*********@*****.***
OBJECTIVE
Obtain a challenging leadership position applying creative problem solving and superior
management skills with a growing company to achieve optimum utilization of its resources and maximum
profits.
EDUCATION
CALVIN COLLEGE, Grand Rapids, Michigan
Bachelor of Arts in Business with a concentration in marketing May 2011
WORK EXPERIENCE
SOURCE DISTRIBUTION INC., Grand Rapids, MI June 2011-Present
Operations Manager
• Improving the processes and policies in support of the companies mission
• Handle incoming sales orders as well as invoices
• Manage 4 employees by assigning tasks and resolving upcoming concerns
• Modify consistently the functionality of particular product for customers’ needs
• Support information flow, management, business process, and organizational planning
• Responsible for the treatment of all product from the time it arrives
CASCADE CEMENT CONTRACTORS, Grand Rapids, MI June 2002-May 2011
Concrete Operator/Laborer
• Poured commercial and industrial concrete foundations
• Operated heavy machinery
• Responsible for completing jobs with no supervision
• Organized daily tasks with crew and maintaining safety on jobsite
NAI WEST MICHIGAN, Grand Rapids, MI September 2009-May 2011
Property Management
• Maintained multiple industrial properties on a weekly basis
• Ensured building exteriors and landscape were in exceptional condition
• Worked independently with no supervision
APPLE TREE LEARNING CENTER Grand Rapids, MI February 2010-March 2010
Marketing Intern
• Conducted demographic research on education and daycare
• Analyzed program structures of competitors
• Developed a marketing plan based on analytical research
• Worked independently with little instruction
SKILLS AND EXPERIENCE
Class A CDL
Capable to do repair and maintenance on all types of machines and equipment
Having excellent customer service skills
Maintaining onsite communications with customers
Able to work independently or as a team member
Resilience and persistence
Strong negotiation skills
Contact this candidate