Customer Service Sales
Resume:
Timothy E Williams
*** ***** ****** ** ■ Newport, TN 37821 ■ 423-***-**** ■ *****@********.****.***
CAREER INTREST: ■Accounting ■ Management ■ Sales
EDUCATION & TRAINING
Bachelor of Business Administration: Accounting & Minor in Finance, May 2012
East Tennessee State University, Johnson City, Tennessee
Bachelor of Business Administration: Operations Management, May 1999
East Tennessee State University, Johnson City, Tennessee
LUTCF Designation, June 2006, The American College
Series 6 & 63 License, State of Tennessee, March 2008
Insurance License in Property & Causality, Life & Health, State of Tennessee April 2004
ACCOUNTING & MANAGEMENT EXPERIENCE
Con-Way Freight, Freight Lead Specialist: August 2012-Present
Audited freight shipments to ensure correct classification and ensure profitability. Checked
shipments against the National Motor Freight Classification and per Con-Way 199. Corrected
and rerated shipments to correct classification and proper rating. Communicated and discussed
my findings and alterations with customers, sales agents and other management officials.
Gathered information for contracts with customers.
Williams Insurance Agency, Owner: March 2007-September 2011
Managed accounts payable and receivable. Developed marketing and operating budgets.
Managed 8 employees and two locations. Managed payroll for employees. Developed very
successful unique marketing plan which grew agency by 30% . Was named to the 2011 Honor
ring by Allstate Insurance Company. Was voted 2010 Insurance Agent of the year in Cocke
County, TN. Met with clients to discuss and review needs, sell products and handle complaints.
Grew agency to over 2.6 million in premium in four years. Advised in investing and retirement
planning. Handled claims and customer complaints.
Old Dominion Freight Line, Inspector: March 2000-April 2004
Audited shipments to ensure profitability and compliance with the OD100 Rules Tariff,
Individual customer contracts and the National Motor Freight Committee Guidelines. Conducted
research to judge profitability for certain types of freight and certain destinations. Helped
construct and develop fair and profitable contracts with customers. Assisted customers and sales
representatives with questions and complaints. Was named Old Dominion Inspector of the year
in 2002.
Old Dominion Freight Line, Supervisor & Dispatcher: May 1994-March 2000
Supervised dock operations and up to 52 dock workers. Ensured proper and timely loading and
unloading of freight. Helped develop and improve overnight delivery system. Set delivery
schedules and managed drivers. Scheduled around 600 shipments a shift. Monitored guaranteed
overnight deliveries for the southern region. Dispatched and arrived drivers.
OTHER EMPLOYMENT EXPERIENCE
Tennessee Farm Bureau, Insurance Agent: April 2004-March 2007
Met with existing and new clients to review insurance needs and discuss coverage and product
options. Sold all types of insurance products. Handled claims and customer complaints.
Inspected homes. Was awarded Soaring Eagle Award in 2004 and was named to the Regional
Board in 2004, 2005 & 2006 for top producing agents.
Newport Utilities Board, Customer Service: March 1992-May 1994
Greeted customers, received payments and issued change. Handled complaints. Was one of four
students chosen to participate in this coop program.
COMMUNITY INVOLVEMENT
■Tennessee Cattleman’s Association ■Cocke County Chamber of Commerce ■Lions Club
■Board Member of Cocke County Habitat for Humanity ■Deacon and President of Southside
Baptist Church
PROFESSIONAL SKILLS
■Windows XP ■Microsoft Excel, Word, Access and PowerPoint ■AS400 system
■QuickBooks
AREAS OF KNOWLEDGE
■Very Motivated and reliable ■Proven Leadership Skills ■Great Communication Skills
■Ability to handle stressful situations and multitask ■Very Even Tempered ■Great Work
Ethic ■History of exceeding expectations and achieving goals ■Proven People skills
■Successful Business Owner and Manager
HOBBIES
■Farming ■Snow Skiing ■Hiking ■Golf
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