Customer Service Administrative Assistant

DEBORAH M. SUMPTER

**** ****** ****

Florence, KY 41042

859-***-**** (C)

Email: *******@***.***

Summary of Qualifications

A motivated professional with over 25 years' administrative experience

seeks a position that will utilize my education and experience while

contributing to the mission and values of the organization.

Professional Experience

Brown Mackie College

Academics Administrative Assistant

March 19, 2008 - June 27, 2013

. Work directly with the Dean/President/Practical Nursing Administrator

while also giving administrative support to all faculty members

. Transcribe/take minutes of all official meetings of the nursing

department

. Transcribe/take minutes for all Brown Mackie Faculty Meetings for

entire college

. Maintain budget for entire academics department

. Order all medical supplies for student labs

. Order all office supplies for the nursing department

. Maintain and file all confidential student records for the department.

. Compose letters/reports/programs

. Prepare all paperwork for new hires and work closely with Human

Resources insuring the correct information has been provided

. Troubleshoot any problems of faculty members' computers, etc

. Liaison with hospitals to ensure that paperwork is completed for

students attending clinical experience

Gateway Community and Technical College

Senior Administrative Assistant -Office of the President/Development

March 5, 2005 - July 31, 2007

. Answered all incoming calls/greeted guests

. Budget management

. Transcribed/took minutes of Foundation Board Meetings

. Maintained adequate supplies for the office

. Made travel accommodations

. Maintained calendars

. Assisted Public Relations department with Boone Campus opening;

Edgewood Groundbreaking Ceremony; and yearly graduation commencement

. Event Planning including scholarship luncheons; Foundation Board

meetings; and College-wide meetings

. Maintained data bases

Professional Experience (continued)

Cincinnati State Technical and Community College

Executive Assistant -Office Organizational Effectiveness/Institutional

Research and Planning

November, 2002 - March, 2005

. Office Management for two Directors

. Managed Microsoft Share point sites for all organizational quality

teams/initiatives

. Created corporate quality newsletter - quarterly

. Meeting/Event Planner for all corporate quality-related initiatives

. Data Entry for research initiatives

. Member of Employee Relations Service Team. (The team promotes

employee unity and seeks to improve the overall relationships

between faculty and staff)

. Managed communication with external vendors/professional

organizations

. Budget Management

. Maintained Calendars (Microsoft Outlook)

. Administrative support for President's Office

Steinmart

Customer Service Associate October, 1998-November, 2002

. Cashier - Greeted customer; processed merchandise for payment

. Customer Service - Processed all returns, exchanges, and refunds;

handled customer complaints

. Cash Office - Balanced safe, balanced and prepared cash drawers in

preparation for next business day

Skills

Proficient in the following software applications:

Word Excel SharePoint HRS/FRS/SIS

PowerPoint Publisher Adobe Campus Vue

Visio Project Acrobat Reader Peoplesoft

Education

Northern Kentucky University Notre Dame Academy

B.A. Organizational Leadership, May, 2010 Park Hills, Kentucky

Minor: Psychology Diploma Awarded

Deans List

Scholars List

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