Jay Henson

*** ***** ****** **. ( O'FALLON, MO 63368 ( 480-***-**** C (

acacrk@r.postjobfree.com

Financial Services Manager/General Manager

AREA OF EMPHASIS - FINANCE/RETAIL

FINANCIAL SERVICE'S MANAGER/GENERAL MANAGER WITH MORE THAN 15 YEARS OF

LEADERSHIP EXPERIENCE SEEKING A NEW OPPORTUNITY TO GROW WITH A COMPANY THAT

IS RESULTS ORIENTED WHILE VALUING TEAM AND TALENT DEVELOPMENT.

EXTENSIVE EXPERIENCE MANAGING AND OVERSEEING THE DAILY OPERATIONS OF BOTH

COMPLEX RETAIL AND FINANCIAL ENVIRONMENTS. WELL-DEVELOPED SKILLS HIRING,

TRAINING, AND DEVELOPING EMPLOYEES, MANAGING BUDGETS, AS WELL AS MANAGING

HUMAN RELATIONS, LOGISTICS, ASSET PROTECTION, PHARMACY, AND FOOD

DEPARTMENTS. STRONG COMMUNICATOR WITH EXCELLENT INTERPERSONAL SKILLS AND A

PROVEN TRACK RECORD OF SUCCESS GROWING AND DEVELOPING DYNAMIC, HIGH-

PERFORMING TEAMS.

Areas of Expertise

OPERATIONS MANAGEMENT SALES DEVELOPMENT BUDGET MANAGEMENT

Talent Acquisition Employee Engagement Business Development Customer

Service

Experience

AMERICAN EXPRESS, PHOENIX, AZ

JULY 2012 - JANUARY 2013

Operations Leader - Customer Engagement Network

. Supervised 10-12 Customer Care Professionals and the taking of inbound

phone calls from small business owners.

. Executed the daily routines within my team as well as my directorate i.e.

information gathering, gap analysis, call listening and training.

. Attended weekly staff meetings to discuss team's performance with action

plans in place for improvement.

. Heavily involved in the recruitment process for new Team Leaders.

Key Accomplishments

. Selected as Mentor for newly hired Team Leaders.

. Successfully completed and graduated from American Express's Customer

Care Ambassador Program

. Turned underperforming team to top performing team in less than 90 days.

. Decreased team's Call Handling Time by 32% through focus on training and

extensive coaching.

. Increased team's Sales per Call by 26% by focusing on our value

proposition and listening to our card member's needs.

. Developed and executed new recognition program for my directorate that

increased morale and decrease turnover.

. Received Certificate of Recognition from Business Unit Leader for my

dedication to American Express and quick results.

Target Corporation, Phoenix, AZ

March 2007 - March 2012

Store Team Leader/General Manager

. Guided the daily operations of a $50+ Million dollar Super Target, the

highest volume Target in Phoenix.

. Supervised 9 Assistant Store Managers, 19 Area Managers and over 200

associates.

. Based on store performance and district recommendation, store was

designated intern ready and a training store for newly promoted managers

to train in.

. Managed and oversaw the following areas: Human Relations, Guest

Experience, Hardlines, Softlines, Asset Protection, Logistics, Pharmacy,

and Food.

. Performed payroll allocation and management, store operations management,

and ensured programs and practices were being executed per company

policies and procedures.

. Ensured hiring and training programs were executed for all team members,

fostering an inclusive environment while building a high performing

dynamic team.

. Executed programs to achieve a great customer experience, resulting in

one of the highest scores in the district.

. Achieved turnover goals by 5% and increased morale by providing

recognition, training, and coaching programs, resulting in excellent Best

Team Surveys.

. Interacted with district, group, and regional leadership to discuss store

performance and problem solve key areas of the business.

. Implemented safety tactics to create a safe environment for team and

guests creating one of the best safety performances in the district.

. Created monthly business reviews and presented information to supervisor;

identified wins, opportunities for the store, and action plans for

improvement resulting in significant comp mature sales increases.

. Participated in monthly talent activities to help develop and promote our

future leaders through leadership statuses, mentoring sessions and

developmental feedback.

Key Accomplishments

. Received the Golden Contribution Award in 2008 and 2009 for achieving

sales, expense, and payroll goals and budgets.

. Selected as Quarterly Top Performer 12 times.

. Posted a 5%-7% comp mature sales increase in a sluggish retail

environment from 2009-2011.

. Helped in developing and promoting 3 Executives to Store Team Leaders.

. Awarded a Certificate of Recognition in 2008 by Regional Senior Vice

President at National Sales Meeting for turning around underperforming

store in 90 days.

. Received Four Focuses Award in 2008 and 2009 for being a top performer in

Team, Community, Guest, and Shareholder.

. Recognized with a Leadership Award in 2009 that was presented by Group

Vice President for personal performance.

Best Buy, Arizona & New Mexico

January 2005 - March 2007

Home Theater Market Manager (April 2006 - March 2007)

. Implemented and executed Best Buy's home-theater strategies for 25 store

locations responsible for over $250 Million in annual sales revenue.

. Oversaw and supported all product flow functions including Inventory,

Loss Prevention, Facilities, and Merchandising for all locations.

. Hired, trained, coached, and developed a Home Theater Team across the

market.

. Reviewed daily sales performance for the entire market, ensured goals was

achieved by influencing without authority.

. Attended weekly meetings with the district staff to review sales results

and performance, performed gap analysis of outlier stores and action

planned appropriately.

. Made weekly store visits across the market to ensure strategies were in

place and consistent across all stores.

. Provided support to the store staff; helped train store staff and held

training seminars.

. Attended quarterly meetings with territory leadership to discuss market

performance; identified future opportunities and discussed and created

action plans to address gaps in performance.

Key Accomplishments

. Achieved more than $262 Million in sales revenue in the market; the

highest revenue in the market.

. Voted Market Manager of the Year by peers in 2007.

. Achieved a +22.3% comp mature sales increase; the highest rate in the

territory.

Magnolia Home Theater Manager (January 2005 - April 2006)

. Supervised the daily operations of the Magnolia Home Theater (high-end

home theater electronics); a new business line for Best Buy.

. Hired, trained, and mentored 11 Sales Representatives and 2 Installers.

Key Accomplishments

. Achieved the highest revenue in home-theater sales in the district.

. Achieved a +17% comp mature sales increase; the highest rate in the

district.

Target Corporation, Phoenix, AZ May

2000 - January 2005

Store Team Leader/General Manager

. Managed and oversaw the daily operations of the store including 11

Assistant Store Managers, 6 Executive Team Leaders, and more than 100

Team Associates responsible for more than $34 Million in annual sales.

Key Accomplishments

. Successfully opened a new prototype Target store in 2002.

. Voted District MVP in 2003 by peers at the National Sales Meeting.

. Trained over 50 Executive Team Leaders throughout tenure.

. Developed 2 Executive Team Leaders to Store Team Leaders.

Education

UNIVERSITY OF NEW MEXICO ROBERT O ANDERSON SCHOOL OF MANAGEMENT,

ALBUQUERQUE, NM, BACHELOR OF BUSINESS ADMINISTRATION DEGREE IN GENERAL

MANAGEMENT, 1996

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