Customer Service Management

Mariam Mir

***** ******* **** **. ************@*****.***

South Riding, VA 20152 571-***-****

Objective: To utilize my degree in Information Systems and obtain a position that offers the

opportunity for growth and career development.

Education:

George Mason University, Fairfax, VA May, 2013

Major: Information System Operation Management GPA 3.22

Relevant School Projects and Classes:

Projects:

System Development Lifecycle: Using Microsoft Project, drew network diagrams and detailed

Gantt charts to illustrate activities for the lifecycle of the project. Emphasized activities on

critical path and total slack time for each activity in the task list. Identified tasks and the

sequence in which each task must be performed, grouped related tasks to create two levels in the

WBS.

Document Management System: Using Microsoft Visio, drew detailed data flow diagrams to

demonstrate document creation, peer review, and customer approval for a Document

Management System.

Classes:

Database Management Systems, System Analysis and Design, Management of Technology

Project, Networks and Security.

Technical Skills:

Operating Systems: Windows, Linux and IOS

Multimedia/Design Software: Microsoft Visio

Office Skills: Microsoft Office (Word, Excel, PowerPoint, Access, Outlook)

Management Applications: Microsoft Schedule

Professional Experience:

VantageBiz, Ashburn, VA January, 2009 ~ present

Systems Analyst Intern

• Worked as part of Management team to create an Electronic Voting System (EVS). The

EVS ran on a touch screen monitor and consisted on three major applications. Primary

duties were developing graphics, program planning and control, pricing, and testing EVS.

Created test results logs and charts using MS-Excel.

• Worked as part of a team to create an e-commerce site for a car dealership. The site

displayed the dealer’s inventory and specials where the clients could come and search the

site for cars and apply for a loan. Primary duties were creating user experience and data

flow of the site using Visio.

• Worked as part of a team to create an e-commerce site for a real estate company. The site

was used for internal and external purposes. The site kept track of all the agent’s activities

and provided internal forms to be accessed regardless of the agent’s location. The site

also provided up to date information for the clients to view. Primary duties were creating

a schedule for the project, network and Gantt charts, identified tasks and resources.

Macys, Fairfax, VA January, 2009 ~ present

Lancôme Beauty Advisor

Meet and exceed Lancome sale goals daily

•

Consultations and special events make-up appointments

•

Responsible for receiving and inventory of new merchandise

•

Direct customer interaction, responsible for customer service and overall customer

•

satisfaction

** US Born **

Contact this candidate