Customer Service Assistant
Resume:
Margaret Ralph
Rancho Cordova, CA 95670
Phone: 530-***-****
Home: 916-***-****
E-mail: ********.*****@*******.***
Objective
To obtain a Part-Time job in the Customer Service or General Office Field where my skills and
professional experience will benefit the Customer, Employer and myself. I am a self-motivated
hard worker who delights in multi-tasking and will stop at nothing to meet a deadline.
Education
June 1985 Lindhurst High School, Olivehurst, CA General Studies
May 1998 Yuba Community College, Marysville, CA Bookkeeping Certificate
Awards
Cosmetic Surgery Institute, Palm Desert, CA
March 2004 Employee of the Quarter
Work Experience
6/2008 to 10/2011 Full Charge Bookkeeper
Bernard Nahlen, General Contractor, Marysville, CA
Responsible for Accounts Receivables and Payables, monthly reconciliation of Bank Accounts,
Bid Proposals and Project Acquisitions and Collection on past-due accounts. Heavy phones
soliciting bids, problem resolution skills & follow-up customer service inquiries. Heavy filing,
light janitorial duties and continual data entry tasks.
8/2006 to May/2007 Collections Analyst, File Clerk, Receptionist
Desert Valley Nurses, Palm Springs, CA
Accounts receivable, daily bad debt phone inquiries, Manage 6-line switchboard, Data Entry and
heavy staffing scheduling. Time-card summary input and heavy filing.
3/2003 to 10/2005 Office Manager, Personal Assistant
Cosmetic Surgery Institute, Palm Desert, CA
Supervision and scheduling of 10 employees + Nursing staff. Accreditation Certificate
compliance. Maintenance of HIPPA standards and scheduling of patients with doctors. Heavy
phone tasking with medical product reps and Medical Board personnel. Medical Insurance Billing.
Volunteer Work:
7/2007-10/2011 General Office Assistant/Mail Distributor/Phone Solicitor
Western Farm Workers Association (WFWA)
Responsible for donation solicitation from companies and individuals. Mgr of monthly mail
distribution and assistant to coordinator for Holiday Outreaches (Easter Basket, Back Pack &
Back to School, Christmas Present Drive).
References:
Chris Lebhart, US Postman, Sacramento 530-***-****
Cynthia McHugh, Retired Store Owner & KUBA Radio Personality 530-***-****
Margaret Ralph
Margaret Ralph
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