Project Manager Management

Loretta Jones

*** ********** *****, ** ********@*******.*** ********@*******.***

Atlanta, GA 30331 Mobile: 404-***-****

HM: 404-***-****

INFORMATION TECHNOLOGY INDUSTRY SENIOR MANAGEMENT

Information Technology - Business Management - Operations Management -Service

Management - Project Management - Strategic Planning

Seasoned IT Professional with over 18 years of experience providing IT solutions to

public and private businesses. Consistently deliver strong and sustainable operating

and service gains through expertise in systems and process implementation,

standardization, and workflow optimization. Excellent analytical and problem-solving

skills. Proven ability to bring the benefits of IT to solve business issues while

managing cost.

Reduced the physical server footprint in data centers by 80% through the

implementation of virtualization

Eliminated the need for desk side labor support by implementing centralized desktop

deployment and management systems

Reduced reoccurring problems in the under lining core datacenter infrastructure by

30% through the implementation of the ITIL Problem Management process

DoD Secret Security Clearance Project Server, MS Project, Word, Excel

Strong Leadership/Team Building & PowerPoint

100% On-time/On-budget Program/Project ITIL Incident Mgt, Problem Mgt, Change

Delivery Mgt Processes

SDLC, PMI, PMBOK & ITIL Methodologies Datacenter

Change Management and Change Control Implementation/Moves/Migrations

Core Network Implementation/Upgrades

Client/Stakeholder/Vendor/Resource

management

EXPERIENCE:

Jan 2012 - Jul 2013 TitleMax - Alpharetta, GA: IT Infrastructure Program

Manager/Project Manager

Under the direction of a formal PMO, managed the implementation, deployment and

support of Enterprise level infrastructure projects including but not limited to New

Datacenter implementation and migration to include Disaster Recovery (DR) Readiness

Testing, Core Network upgrade, Sarbanes-Oxley (SOX) Control implementation, and

Microsoft Office 365 Migration. Responsible for hiring and supervising project

resources to include the management of offshore resources

Program oversight of multiple projects, project team, activities, scopes, and

timelines

Worked with senior management to develop strategic for IT Infrastructure project

portfolio and associated cost analysis in support of

Financial data extraction to perform analysis and review of project throughput,

project estimation and financial actuals

Manage all aspects of project management initiatives from proposal, inception and

cost estimation stages to deployment, cutover, and stabilization

Provide administrative and organizational support through the coordination of

activities relative to the project management process using tools like Microsoft

Project Server

Develop and maintain vendor relationship for new and existing vendors to ensure all

organization business processes and requirements were appropriately translated and

incorporated based on the organization strategic objectives

Interface with ITIL process groups before, during and after deployment/cutover to

ensure successful remediation and stability of deployed systems

Establish policies and procedures to mitigate infrastructure, software, and

environmental risks and issues to ensure IT governance was maintained

Oversight of contract proposals preparation, vendor presentations and demonstrations

and input into the vendor selection process

Lead teams in investigating, analyzing, and resolving routine and complex problems

during implementation/cutover

Innate ability to create, manage and enhance customer and resource relationships

Demonstrate excellent oral and written communication skills by overseeing/preparing

requirements documents, delivering weekly executive level status briefs, and

conducting formal and informal meetings with internal stakeholders, vendors/partners,

and team members

Oct 2011 - Jan 2012 Accenture Consulting: Consultant, Atlanta Office, Atlanta, GA

Customer facing to federal government client. Under the direction of a formal PMO,

Led a small team of consultants and analysts in the development of an Enterprise

software upgrade strategy that would allow for forecasting of new upgrades with

consideration for impacts to critical applications, federal compliance,

implementation planning & testing and funding for new upgrades.

Refined scope at a level of granularity to allow for the development of milestones

that reflected deliverables

Lead team in developing a schedule of tasks and durations to meet milestones

Developed a plan for capturing existing software and sub-ordinate applications;

created a roadmap strategy for upgrade forecasting

Facilitated team meetings to identify and manage issues/risks and provide "way ahead"

guidance

Demonstrate excellent oral and written communication skills by overseeing/preparing

requirements documents, delivering weekly executive level status briefs to senior

management and client, and conducting formal and informal meetings with client,

internal stakeholders, vendors/partners, and team members

Jul 2004 - Oct 2011 General Dynamics - GDIT Division, Peachtree City, GA: Senior IT

Infrastructure Project Manager

Client facing to Department of Defense federal government. Under the direction of a

formal PMO, led Enterprise Infrastructure projects with team sizes ranging from 5 to

35 members. Major Enterprise project consisted of Datacenter Hardware Refresh,

Migration from Physical Server to Virtual Server Platform, Multiple Enterprise

Datacenter Migration Transition Planning, Datacenter Consolidation, Tier II Storage

Upgrade, Enterprise Desktop Deployment/Management system Implementation

Projects

Server Farm Migration/Server Operating System Refresh/Virtualization project

Under the direction of a formal PMO, led a team ranging from 30 to 35 members in an

Enterprise effort to migrate production application services from an existing

datacenter to a newly implemented facility in conjunction with upgrading the current

server operating system and changing from a physical to a virtual server platform.

Created requirements documents such as (Charter, Project Management Plan, Scope

Statement) and oversight of Business Requirements and architectural documents to

include architectural designs

Conduct team meetings as needed to identify schedule development, task implementation

and managed issues/risk mitigation strategies

Oversight of equipment acquisitions and delivery; responsible for vendor management

Oversight of platform builds, integrated testing, application migration and incident

management

Manage project using PMO processes and control project using organization's Change

Management Process

Demonstrate excellent oral and written communication skills by preparing requirements

documents, delivering weekly executive level status briefs, and conducting formal and

informal meetings with the customer, vendors, management teams, project team and

other stakeholders

IT Project Director/Information System Engineer for Military (Base Realignment and

Closure) BRAC Transition Plan

Led an internal team of 4 which interfaced with multiple diverse IT teams to

establish a collaborative site assessment working group to deliver an IT

Systems/Personnel Transition plan for both Common Level IT Service and Mission

Critical systems on behalf of four different US Army Military Commands.

Coordinated with each site assessment working group to develop an IT transition plan

for the relocation of all Common level services for both secret (SIPR) and Non-secret

(NIPR) networks, secure & unsecure Voice /Audio Visual, Radio Systems, and secure &

non-secret Circuits, disaster recovery and the relocation of approximately two

million personnel

Delivered status briefs to Site Assessment Working Group members; offered IT

transition solutions to common and complex IT problems, identified and managed issues

and risk

Developed IT transition and migration plan based on output and decisions from working

group

Datacenter Consolidation

Led a diverse team of 30 members consisting of network, server, storage and

application groups to collapse small datacenters and consolidate all services into

one existing primary datacenter

Developed project requirements documents

Lead a small team to conduct a physical site assessments of all facilities to

indentify the "AS IS" state, held interviews will all application owners to determine

requirements for each application and consolidate all data to determine the "To Be"

state

Created the transition and migration plans

Oversight of equipment acquisitions and delivery; responsible for vendor management

Coordinated various equipment moves, data migrations, and the decommissions of

several datacenter facilities

Responsible for executive level status reporting and communication planning

Enterprise Desktop Deployment and Management System Implementation

Led a team of 5 IT professionals in the implementation of an Enterprise software

delivery system consisting of the Desktop Deployment Core and Regional Server

deployments allowing Enterprise users to request software from the desktop and

delivered remotely from the nearest regional server

Created requirements documents

Facilitated the development of a successful "Proof of Concept" deployment and

followed with a full Enterprise implementation

Oversight of equipment acquisitions and delivery; responsible for vendor management

Worked with incident management to ensure the dissemination of user information,

guides and important dates/events

Responsible for executive leveling reporting

Other Roles

Enterprise ITIL Problem Manager

Responsible for implementing, executing, and improving the ITIL problem management

process in a Datacenter environment.

Developed the problem management process work flow

Initiated the developed of the Knowledge base

Facilitated workarounds and permanent fixes for problems that existed within the IT

infrastructure through Change management

Updated and refined process as holes and gaps were revealed

Enterprise Network Operations Center Manager

Directed 24 X 7 datacenter operations managing 12 employees.

Facilitated the implementation of a Network Management System

Implemented Operation center work flows to include service outage notification and

service outage escalation in support of all production services in a datacenter

environment

Developed employee work schedule

Datacenter Network Infrastructure Engineer

Lead Cisco networking engineer responsible for the design and implementation of the

US Army Reserve datacenter network infrastructure

Responsible for the design and configuration of an OSPF local area network

Responsible for the configuration of layer three switching devices

Developed network architecture diagrams

Sep 00 - Jun 04 Savannah Technical College, Savannah, GA: Cisco Networking Academy

Assistant Director / Instructor

Established Cisco Networking Academies, High School Partnerships and Local Business

Partnerships

Provided Cisco Networking training to college students that focused on designing,

building, and maintaining Cisco routed and switched networks resulting in a 90%

graduation and 75% CCNA certification pass rate

Instrumental in establishing additional Cisco Networking academies through

partnerships

Supported "From the classroom to the Workplace" initiative by developing business

relationships with local business owners to place colleges graduates in the work

place

Aug 97 - Aug 00 Department of the Army, Morale Support Division, Fort Stewart, GA:

Network Administrator

Responsible for maintaining a Novell network and Point of Sell systems

Facilitated the implementation of a computer based Point of Sell system replacement

consisting of both hardware and software that significantly improve overall customer

service

Developed a computer training program outlining guidance on how to perform point of

sale operational functionalities and report generation

Implemented a helpdesk system that tracked user issues for dispatching technical

support to reduce the negative impact on sells due to system/user malfunction

Established system specification regarding standardization and compatibility across

the division

Sep 94 - Feb 97 Department of Natural Resources, Automation Division, Springfield,

IL: Computer Consultant

Responsible for implementing agency's first formal computer training center and the

first formal computer user group

Developed a computer training program and facilitated computer training to more than

300 agency employees which increased employee morale by more than 75%

Established a computer user group which supported two standard state government

applications and one proprietary system that remained sustainable for more than 6

years

EDUCATION:

MSA - General Administration, Central Michigan University

BS - Computer Science, Stillman College

TECHNOLOGY QUALIFICATION:

PMP Certified - 486917

ITIL Practitioner Certified - Support and Restore Version 2 (ID:

56542)

ITIL Foundation Certified - IT Service Management Version 3(ID: 56542)

CCNP - Cisco Certificated Network Professional (Cisco ID:

CSCO10256604)

CCNA - Cisco Certificated Network Associated

CCAI - Cisco Certificated Academy Instructor

CompTIA Network+ Certified Professional

Network Security Certificated - Department of the Army

IAVA Security Certificated - Department of the Army

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