Customer Service Sales Representative

Location:

Posted:

October 21, 2013

Jasmine McInnis

Cell Phone: 702-***-**** Email: ************@***.***

Software and Skills

PC and Mac Proficient Adobe Software

Microsoft Word, PowerPoint, Excel, Outlook Types 45-60 WPM

Education

B.S. - Visual Communications (3.1 GPA) The Art Institute of Las Vegas Henderson, NV

Listed on Dean’s Honors List on several occasions

Advanced Diploma ( 3.8 GPA ) Green Valley High School Henderson, NV

Received Honor Roll and Perfect Attendance awards

Work History

Promo Direct May 2012 – Oct. 2013 Henderson, NV

Purchasing agent, processing and quality checking all incoming company orders for imprinted production. Created

and sent purchase orders to several companies and handling company or customer concerns on orders. Inspected

all artwork, providing printing instructions to ensure legible quality prints or listed corrections if needed.

Sales representative for promotional products for events and marketing. Assisted customers in placing orders and

additional product information, keeping up with customer accounts to fulfill upcoming needs. Taking inbound

calls and making outbound calls and upselling to meet quota.

The Menu Man Dec. 2011 – Feb. 2012 Las Vegas, NV

Created layout, typesetting, design or re-design for several menus to be used around the nation.

Designed Ads for clients to be featured in nationally distributed souvenir and main restaurant menus.

Enhanced photos and logos for clients utilizing photo restoration techniques and improving or retouching to

clean up company logos.

Sent out proofs for clients to approve or make noted corrections to their advertisement. Proofread work

to ensure corrections are made to deliver a quality product. Performed customer service answering

emails to inform customers of status of their Ad to be featured on the appropriate menu.

Williams-Sonoma Inc. Aug. 2010 - July 2011 Las Vegas, NV

Customer service representative, taking calls and assisting with customer inquiries and issues

regarding their orders from the company and related stores; Made follow-up calls on orders.

Worked with AS400 computer system and Microsoft Excel, tracked products including

furniture and issued replacement products or credits when needed.

Made decisions and solved problems through strategies and compromises depending on

each customer’s needs and situation.

Henderson Multigenerational Center Nov. 2007 - Aug. 2010 Henderson, NV

Front Desk; answering and making and taking calls, data entry, filing/faxing, handling money, and

face-to-face customer helping in a timely manner.

In charge of promoting, planning, and organizing medical screenings and created posters to inform citizens.

Aiding in sign-up for membership and issuing cards/passes to programs.