Customer Service Administrative Assistant

Hinde Gribi

**** ******** **, ***. *** 415-***-****

San Francisco, CA 94109 acaco9@r.postjobfree.com

OBJECTIVE: To obtain a position as an Admin / Clerical

HIGHLIGHTS OF QUALIFICATIONS

. Outstanding reception and unparalleled customer service

. Strong ability to tackle multiple tasks while providing necessary

support

. Organized, get along with coworkers, team player

. Proactive, reliable, detail inclusive

. Excellent attendance and punctuality

SKILLS

. Trilingual: English, Arabic and French

. Proficient in Microsoft Office Suite, NextGen

. Light bookkeeping; good with math and numbers

. Typing and ten-key by touch with speed and accuracy

. Alphanumerical filing and business math

EMPLOYMENT HISTORY

Mission Neighborhood Health Center San Francisco, CA

Front Office Intern July 9, 2013 - Sep 26, 2013

. Faxed patient prescriptions, referrals, scanned patient forms:

personal info., consent

. Pulled and filed medical charts including consent forms, doctor's

notes, prescriptions

. Scheduled and changed patient appointments, checked medical forms for

correctness

. Ensured patient insurance information eligibility in NextGen database

. Greeted and provided information to up to 20 daily patients

. Responded to phone callers and took messages for staff

UCSF Orthopaedic Surgery at SFGH San Francisco, CA

Office Intern June 3, 2013 - July 2, 2013

. Scanned documents including insurance eligibility, consent, income

forms

. Filed, labeled and purged purchase orders

Cabinet Comptable Juridique et Fiscal Mohammedia, Morocco

Office Assistant Sept. 1, 2006 - Dec. 31, 2008

. Provided exceptional service to customers by responding to questions,

providing information, scheduling appointments and assuring

appropriate follow-through.

. Politely responded to up to 20 callers per day regarding accounting

services and appointments

. Reliably received, sorted and distributed mail

. Created and developed an efficient filing system and company customer

service forms

. Filed, provided copies, sent faxes, ordered supplies

. Carefully handled confidential information

Induver Maroc Casablanca, Morocco

Office Assistant July.1, 2001 - June 30, 2006

. Consistently wrote correspondence, including business letters,

memorandums, and faxes

. Scheduled meetings, booked travel arrangements, organized files

. Steadily responded to 300+ multi-line phone calls per day, transferred

to correct staff

. Provided back up reception including mail sorting and distribution to

6 onsite offices

EDUCATION

L.E.N. Business and Language Institute San Francisco, CA

General Clerical with Microcomputer Applications Certificate 2013

City College San Francisco, CA

ESL and Computer Application classes (Word, Excel, Power Point) 2009

International Business Institute Casablanca, Morocco

Administrative Assistant Certificate 1999

Ibn Yassin Mohammedia, Morocco

High School Diploma 1997

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