Customer Service Management

Bruce T. Petersen

**** ****** **** *****, ***** Hills, Utah 84062 • 801-***-**** • email: **************@*****.***

PROFESSIONAL SUMMARY

Business leader in capital markets, treasury, e-commerce payments, financial risk management, project

management, mergers and acquisitions, accounting, purchasing and corporate audit. Demonstrated ability

in developing and implementing financial and operational strategies to support growth.

EXPERIENCE

ANCESTRY.COM INC. • (NASDAQ: ACOM, until purchased in 2012 by Permira) • Provo, Utah

2008-2013

Treasurer

Corporate officer responsible for management of banking relationships, treasury operations, foreign

exchange, credit lines, and global e-commerce payment processing.

Participated in $970 MM debt financing in a go private transaction by Permira, coordinated payout of

shareholders and arranged $190 MM in interest rate hedges.

Maintained multiple payment processor relationships and negotiated contracts that resulted in $1

million annual savings. Managed payments team and worked with IT development, marketing and

customer service teams to implement payment best practices for recurring subscription and Card-Not-

Present sales, PCI compliance, fraud management and integration of acquisitions.

Developed global cash management account structure to support international tax planning and

centralized processes to Ireland and Luxembourg. Changed foreign currency account structure that

reduced currency risk and transaction costs by $900,000 annually.

Syndicated $100 million senior credit facility to support acquisitions and share repurchases.

Participated in initial public offering including preparation of S-1 Registration Statement, shareholder

services, and funding of selling shareholders.

Managed cash flow forecasting modeling to support growth of the company and manage debt.

H&R BLOCK, INC. • (NYSE: HRB) • Kansas City, Missouri

2004-2008

Director, Financial Risk

Led cross-functional team to redesign inter-company lending and capital structure of subsidiaries.

Managed liquidity risk including commercial paper issuance, renewal of $2 billion senior revolving

line of credit, $900 million incremental facility for tax season financing and C$225 million Canadian

facility. Introduced three major credit providers to company and managed 30 bank relationships.

Revised investment policy and responsible for investment strategy and risk management for short-term

liquidity investments, captive insurance investments and other asset portfolios. Prepared corporate

finance and market risk sections for 10K and 10Q SEC filings and designed SOX controls and testing.

Served as holding company liaison for the Office of Thrift Supervision audits of H&R Block Bank.

Developed foreign exchange policy and assisted foreign subsidiaries in Canada, United Kingdom,

Australia and India with funding needs and repatriation of excess cash.

Managed Dominion Bond Rating Service relationship for Canadian commercial paper credit rating.

Implemented check cashing machines in Tax offices to cash clients’ Refund Anticipation Checks.

Developed mortgage origination pipeline and warehouse liquidity risk management strategy for Option

One Mortgage Corporation, the wholesale mortgage loan subsidiary.

SPHERION CORPORATION • (NYSE: SFN) • Fort Lauderdale, Florida

1995-2004

Assistant Treasurer

Corporate officer leading a team of 10 was responsible for management and development of capital

structure and allocation, rating agency relationship, treasury operations, strategic modeling, mergers

and acquisitions, and financial risk management for publicly traded recruitment company. Provided

financing for thirty three acquisitions as company grew from $600 million to $3.7 billion in revenues.

Directed £650 million initial public offering spin-off of Michael Page International plc on the London

Stock Exchange including valuation, selection of underwriters, development of prospectus, amendment

to credit facility, foreign exchange and management of separation issues.

Managed M&A group including evaluation of target companies, due diligence, valuation and

negotiation of legal agreements. Transactions include buyback of 24 licensee operations, acquisition

of an outplacement firm and divestiture of a printing technology division in a management buyout.

Bruce T. Petersen - page 2

Syndicated $675 million senior credit facility and $250 million account receivable asset securitization

to finance merger with Norrell Corporation. Consolidated treasury function of combined companies.

Completed funding of $120 million acquisition of Computer Power Group Limited in Australia.

Arranged tender offer acceptance registry services, hedged foreign exchange and conducted arbitrage

share purchases in the open market. Implemented $50 million Australian debt structure that utilized

excess foreign tax credits and provided a $15 million present value tax savings.

Completed concurrent issuance of an additional 7 million shares of common stock for $206 million

and $207 million in 4.5% convertible subordinated debt and issuance of an additional 4.25 million

shares of common stock through $183 million public offering including preparing S-3 Registration

Statements and road show presentation.

Prepared rating agency presentation and financial evaluation for initial public debt rating for the

company and participated in presentation to Moody’s Investor Services and Standard & Poor’s.

Served as back-up to the Director of Investor Relations and assisted in the preparation of quarterly

conference call scripts and presentations.

Managed portfolio of $325 million notional in interest rate swaps and foreign currency options.

Changed foreign exchange trading process to eliminate 1.5% spread cost to market.

Reviewed corporate finance activities with audit committee of the board of directors quarterly.

RESTAURANT SERVICES INC. • (Burger King Purchasing Cooperative) • Coral Gables, Florida

1993-1995

Senior Financial Analyst

Forecasted product usage for supplier contract negotiations of $1.4 billion in annual food and

packaging purchases. Participated in negotiations that resulted in annual savings of $30 million.

Developed linear programming least-cost distribution model to determine optimal distribution.

Responsible for supplier rebate revenue planning for purchases in the Burger King System.

XEROX CORPORATION • (NYSE: XRX) Rochester, New York and Marlow, England

1990-1992

Accounting Analyst and Corporate Audit Intern

INTERNATIONAL BUSINESS MACHINES CORPORATION • (NYSE: IBM) • Boca Raton, Florida

1988

Pricing Analyst Intern

TEACHING EXPERIENCE

UNIVERSITY OF MISSOURI KANSAS CITY • Kansas City, Missouri

2009

Henry W. Bloch School of Business and Public Administration

Adjunct Professor

Taught 2nd year Strategic Corporate Finance/Valuation course in the Executive MBA program.

EDUCATION

INDIANA UNIVERSITY - KELLEY SCHOOL OF BUSINESS • Bloomington, Indiana

Master of Business Administration, Finance, Marketing and International Business, May 1993

Graduate Assistantship, Career Counselor, Business Placement Office

UNIVERSITY OF UTAH - DAVID ECCLES SCHOOL OF BUSINESS • Salt Lake City, Utah

Bachelor of Arts, Finance, Minor in Economics, June 1989

ACTIVITIES

GlobalCollect Customer Advisory Board - Provided strategic input to executive team (2011-2013)

Financial Risk Manager - Certified by Global Association of Risk Professionals (Nov. 2004)

Certified Treasury Professional - Certified by Association for Financial Professionals (June 1995)

Merchant Risk Council and Direct Response Forum (2010-2013)

Eagle Scout and Scoutmaster - Boy Scouts of America. Completed Wood Badge Advanced Adult

Leadership training and participated in various adult leader roles since 1989

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