Engineer Technician

EMPLOYMENT

Sexual Assault Response Services

Portland, ME

Office Manager

April 2012-Present

Direct report to the Executive Director: Responsibilities include:

. Assist in hiring, including developing job descriptions and job

advertisements, screening and

Interviewing candidates

. Employee onboarding, orientation, development, needs assessment, and

training

. Recommend, develop, interpret and clarify personnel procedures and

policies

. Conduct research regarding employment issues, benefits, workers

compensation and personnel

procedures

. Assist Executive Director with all aspects of the agency, including

accounts payable and

receivables, mandated statistical reporting and as requested,

development of agency manuals and

brochures

. Assist Executive Director with community collaboration with grant

preparation

. Performs routine office task including office inventory, mailings,

maintenance of office

equipment, e-mail management, database management, and IT and Phone

system management.

. Participates in volunteer recruitment including tabling-advertising,

educational and administrative

presentations to the community

.

. Responds to appropriate request for information from the community

Sweetser

Saco, ME

Affiliate Relations Specialist Outpatient Program:

December 2009-October 2010

. Onboarding and orientation of new affiliates through the introduction

to the Affiliate Website,

Group website, APS Healthcare utilization review process,

documentation requirements, billing

system and affiliate annual trainings

. Provided ongoing administrative and technical support to Affiliates

. Assisted with developing and implementing annual symposium for

Affiliate partners

. Implemented and managed a qualitative clinical record review process

to ensure quality service

delivery as well as compliance with documentation requirements by

Department of Health and

Human Services (DHHS) Licensing, Maine Care, and the agency

. Conducted site visit audits for new affiliate sites as required by

DHHS Licensing.

. Ongoing oversight to ensure that Affiliates are practicing in

compliance within program and

contract requirements

. Work effectively as part of the team of internal partners supporting

the Affiliates

. Recruited for the outpatient Affiliate Network

. Assisted Program Director with special projects, including marketing

and research

Director of Program Development

May 2009 - December 2009

. Assisted Vice President in the development of Home Community Treatment

Program and Adult

Community Integration Services in York County

. Assisted in marketing and research projects and with recruiting

. Assist Program Directors as requested

Transitions Counseling, Inc.

Portland, ME

Director of Operations

April 2001-April 2009

. Responsible for oversight of day to day activity of the business,

including administrative activities,

special projects, accounts payable and accounts receivable

. Ensured Agency's compliance with local, State and Federal regulations

. Monitored all Agency sites to ensure adherence with Agency policy and

procedures, and local,

State and Federal Regulations

. Facilitated communication among staff to ensure cohesion of direction

of the Agency and

maintaining standards of practice that are in alignment with the

Philosophy, Goals and Mission

Statements of the Agency

. Managed and provided administrative supervision to staff and

independent contractors including

orientation to the Agency, philosophy, goals, values and mission,

paperwork requirements,

policies and procedures, billing information

. Responsible for the recruitment, hiring and retention of employees and

contracted providers

. Act in accordance with the ethics of the profession, as well as the

personnel policies of the Agency

. Managed Human Resources with requirements of staff personnel files

. Traveled throughout the State as required to oversee the operations of

the outpatient program and

ensure compliance with Local, State and Federal regulations, as well

as to meet with other

community service providers, DHHS and Medicaid personnel as

necessary

. Provided Care Connections APS utilization review training for

providers

. Analyze procedures and systems for accuracy and efficiency and propose

improvements

Mid-Maine Communications

Portland, ME

Special Service Technician

May 2000-August 2002

. Installed and configured phone lines and DSL lines for customers in

Southern Maine

. Collaborated with Verizon PBX operators and technicians when necessary

. Assisted Colo Technician when necessary

. Assisted with large projects throughout the state when needed

Log On America

Portland, ME

Communications Technician:

May, 2000-August 2000 (closed

. Assisted Network Engineer with install of router, hubs, switches and

other network equipment

. Assisted Network Engineer with system documentation

. Coordinated and performed duties with other technicians to complete

projects

Maine Medical Center

Portland, ME Telephone Technician

December 1997-March 2000

. Performed and completed work orders relating to the installation and

modification of telephone

and Telecommunications systems including data and voice cable

. Responded to trouble calls from users throughout the hospital

. Replaced or repaired faulty equipment such as telephones, outlet

jacks, nurse call equipment,

wiring, etc.

. Coordinated and performed duties in cooperation with other technicians

to complete projects

including moves, additions and changes

. Maintained an accurate log of all trouble calls

. Maintained and update system documentation and modifications

. Utilized departmental purchasing system to maintain an adequate

inventory of equipment and

supplies related to position responsibilities

Maine Medical Center

Portland, ME

System Support Technician

October 1995 - December 1997

. Performed setup, configuration, testing and trouble shooting of

personal computers, peripherals

displays and printers

. Assisted the LAN analysts as necessary regarding peripheral or system

problems

. Utilized available diagnostic software to test equipment to assist in

diagnosis and corrective action

for systems

. Replaced faulty equipment such as, keyboards, mice, ribbons, displays,

printers, telephones, and

television sets upon replacement, re-installs and/ or reconfigures

necessary application software

. Maintained an accurate log of all trouble calls and the corrective

action taken on the computerized

tracking system

. Requisitioned, delivered and maintained adequate supplies of paper,

toner and ribbons for all

assigned stations

. Performed preventative maintenance (testing, cleaning, assessing,

adjusting) on personal

computers and associated peripherals, printers, and ASCII terminals

Education & Training

Undergrad Studies - Andover Community College, Portland, ME

Undergrad Studies - University of Southern Maine, Portland, ME

Communication & Business Certificate Program, University of

Southern Maine, Portland, ME

Technical Skills: Giftworks, Website Design & Maintenance, & PBX Phone

Systems, Social Network Sites and Fundraising Coordinator

References furnished upon request.

Contact this candidate