Customer Service Technician

GRISELDA CARRANZA

*** ***** ******* ******

Azusa, CA 91702

626-***-****

*********@*****.***

SUMMARY

Seeking to secure an opening as a Pharmacy Technician in a retail or

hospital facility. Able to offer excellent customer service, work well with

the medical community, and work with a diverse population.

SKILLS AND ABILITIES

* Familiar with the demands of the pharmacy

* Bilingual Spanish/English

* Neat, thorough, efficient

* Offering excellent job longevity

WORK EXPERIENCE

Pharmacy Technician

* Receive written prescription or refill requests-verify for completion

and accuracy

* Establish or maintain patients profiles, including list of medications

taken patients

* Maintain proper storage and security conditions for drugs

* Answer telephone, respond to questions, and request

* Prepare bulk medicines, fill bottles with prescribed medications, and

type and affix labels

* Clean and help maintain equipment or work areas and sterilize

glassware

* Work closely under the direction of the pharmacist

Communication

* Possess active listening skills to understand concerns regarding

medication

* Use critical thinking and social perceptiveness to overcome concerns

and arrive to positive conclusions

* Able to verify insurances, verify prescriptions with medical offices

in a helpful informative manner

* Able to communicate effectively with monolingual customers

WORK HISTORY

CVS Pharmacy, Azusa, CA Pharmacy Technician 2002-

2011

EDUCATION

North-west College, West Covina, CA License Pharmacy Technician

Montebello High School, Montebello, CA Diploma

REFERENCES Furnished upon request.

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