Manager Customer Service

ROBERT J. SKINNER

**** *** ***. #*, ****** Lake, CA 96019 530-***-****

*****************@*****.***

OBJECTIVE .

Motivated and friendly individual seeking long-term employment at a reputable company that will benefit from my broad

experience, education, and technical skills. Having worked in a number of industries, both physically and mentally challenging, I

offer broad perspective, adaptability, and an ability to relate with a wide variety of personality types. I am comfortable serving a

variety of roles, from management to service personnel. I am organized, well-spoken, presentable, and have excellent work ethics.

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SUMMARY OF QUALIFICATIONS

B.S. Legal Studies (Pending completion of Senior Seminar circa 12/2013); 4 years supervisory experience of caregivers for

adults with disabilities; 4 years serving; 1 year short-order cook; 5 years food prep; 1 year co-owner/manager at a small cafe;

5 months case management at a legal office; 4 months commercial driving.

TECHNICAL SKILLS .

80+WPM, Data Entry, Word Processing, Excel, Power Point, Access, Prevail; Excellent computer and web proficiency.

Excellent customer service skills; legal research and writing; most office equipment (printers, scanners, facsimile, phones, etc)

Qualcom, Commercial Truck operation, Shipping/Receiving operations.

WORK EXPERIENCE .

May Trucking Company (commercial driver/long-haul) July 2013 – Oct 2013 800-***-**** ext. 3402 “Matt”

Safely operated and maintained a commercial truck while following all Federal compliance standards as a long-hauler across all 48

continental states. Delivered loads on time, maintained accurate records, and effectively communicated with central dispatch.

Reason for leaving: Seeking long-term employment conducive to family and church life.

Skinner & Associates (intern/freelance paralegal) Feb 2013 – June 2013 530-***-**** “Steve”

Intern for Skinner & Associates disability services as a case manager learning basic legal office procedures, file management, office

etiquette, calendaring, scheduling, etc while offering independent specialization of social security appeals of discontinuations.

Reason for leaving: Took summer job driving commercial truck all over the U.S.

The Pine Cone Café (co-owner/manager) Aug 2011-Jan 2013 209-***-**** “David”

Negotiated partnership agreement for a small cafe lease and managed a staff of four. Management duties included: finances,

hiring and firing of staff, bookkeeping, equipment/stock purchasing, and training.

Reason for leaving: electrical fire causing property owner to sell.

American Public University/Redding Heat (student/semi-pro football) April 2010 – Aug 2011 APU.edu/Reddingheat.com

Full-time student in pursuit of a B.S. in Legal Studies while playing semi-pro football for the Redding Heat.

Reason for leaving: Business opportunity

Compass Care Services, LLC (Caregiver/Team Leader) May 2002 – April 2010 (530)242 – 8580

Team Leader (Oct. 2006 – Apr 2010) Supervised, scheduled, trained, and directed staff while maintaining duties as a caregiver.

Caregiver (2002 – Oct 2006) Provided direct in-home support to disabled adults at direction of Case Managers.

Reason for leaving: To pursue school full-time and play semi-pro football

Food Service Positions:

Starbucks, Barista (May 09–Mar 10)

Dominicoe's, Deli Worker (May 09–Mar 10)

Applebee’s, Server (Nov 06–Feb 07)

Applebee’s, Server (Apr 03–Mar 04)

Take ’N’ Bake, Food Prep (2000–2002)

Round Table, Delivery (1998–2000)

EDUCATION .

American Public University: B.S. Legal Studies

San Jose State University: Philosophy

Cal State East Bay: Ancient Architecture

REFERENCES .

David Smith, (Co-owner) known 8 yrs 209-***-****

Steve Skinner, (Skinner & Assoc) known 30 yrs 530-***-****

Chris Bilbrey, (Best friend) known 18 yrs 530-***-****

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