Customer Service Sales
Resume:
Louise Joyner
**** *********** ***** **. *** **E
Jacksonville, FL 32210
******.***.******@*****.***
Work History
November 2012 – Current Announcer WJXR The Bargain Channel
• Primary responsibilities include hosting the live radio broadcast of WJXR The Bargain Channel
and on air sales of merchandise and services offered by vendors and sponsors.
• Operating an 8 line phone switchboard to accept orders from listeners and calls from vendors and
sponsors on air.
• Maintain lively conversation and upbeat interaction with on air listeners and sponsors.
• Interact with Merchandise Host to promote special offers on sales and services during live
b roadcast.
October 2012 – August 2013 Merchandise Host WJXR The Bargain Channel
• Primary responsibilities include meeting with current and potential sponsors and vendors,
maintaining merchandise inventory, and marketing product live on air with announcer.
• Manage vendor relationship, including responsible for invoices.
• Perform market price research to determine product pricing points and potential profit/risk for
company.
• Upbeat banter with announcer to entice sales on live radio broadcast.
May 2010 – February 2013 Clerk WJXR The Bargain Channel
• Primary responsibilities include providing customer support, answering phones, performing sales
t ransactions, and organizing office paperwork and other miscellaneous filings.
• Organize job fairs at the Southside office by preparing applicant paperwork and providing
applicant support.
• Maintain excellent customer relationships through immediate resolution to issues.
• Increase customer retention by projecting a positive attitude when providing customer service.
• Quickly learn to apply daily changes regarding processes involving sales and sponsors.
• Adapts to frequent changes to internal policies regarding day to day operations.
Louise Joyner
• Train new employees on the daily operating procedures of the Southside Office as needed.
• Select products for shelves and maintain product inventory at the Southside Office.
• Meet with potential sponsors, determine which sales representative will best assist the sponsor’s
needs, and keep a good rapport with the sponsors through post-sale vendor support.
March 2006 - December 2007 Sales Associate Trade Secret Salon
• Primary responsibilities included maintaining product inventory, performing sales transactions,
customer service, and restocking product on display shelves.
• Showed customer commitment through establishing a rapport with customers, which led to
i ncreased product sales through suggestive sell.
• Quickly learned key information regarding new products and their applications.
• Cross trained new employees on policies, products, and procedures.
• Provided immediate resolutions to customer issues resulting in increased customer satisfaction,
customer retention, and addition sales opportunities.
• Won two regional sales competitions.
November 2001 – February 2006 Mail Handler United States Postal Service
• Primary responsibilities included sorting mail by zip code, loading and unloading t rucks and
conveyor belts, loading air canisters to be loaded on planes, and driving a forklifts and tow motors.
• Memorized safety policies and all zip codes for the South Georgia/North Florida region.
• Selected to work on a two month detail to the Hazmat area based on performance, productivity,
and seniority.
• Received a Pride Award in 2005 for quarterly performance.
Skills
• •
Customer Service Adaptable
• •
Answering Multi-Line Phone Proficient with MS Word
• •
10 key Beginner with MS Excel and MS Outlook
• •
Detail Oriented 8 Line Switchboard Operation
• •
Efficient Vocal Stamina
• •
Self-motivated Outgoing Personality
Louise Joyner
• Charismatic on-air Persona
• Social Network Savvy
Education
2000 – General Equivalency Diploma
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