Store Management, Customer Service, Data Entry

Cindy L. Matthews

***** ******** **

Red Bluff, Ca 96080

Phone 530-***-****

*******@*****.***

O B J E C T I V E

A position with your company

Q U A L I F I C A T I O N S

Thirteen years of store management, Maintain positive attitude in any situation, Excellent customer service skills, Leadership, Ability to communicate effectively with others, Very goal oriented, Ability to handle multiple tasks in stressful situations, Organized, and Fast Learner.

W O R K H I S T O R Y

Store Manager, S Wireless 01/2013 – 07/2013

Managed a team of 5 employees, Coached and trained all employees on effective selling techniques, Ensured all company policies were followed, Scheduling, Supply Ordering, Inventory, Event coordination, 100% Audit compliance, Banking, Customer service, Transfer and receive product, Maintained sales goals, Hire and termination of employees, Service and repair of devices, Maintained Service and repair goals, Employee reviews, Merchandising, Opening/Closing of the store, Bill payments, Account set-up, Customer Follow up, Marketing, and Product research.

Store Manager, 4G Wireless 04/2011 – 01/2013

Managed a team of 5 employees, Coached and trained all employees on effective selling techniques, Ensured all company policies were followed, Scheduling, Supply ordering, Contract compliance, Inventory, Event coordination, Daily paperwork, Banking, Customer service, Receiving and transferring of product, Maintained individual and store sales goals, Employee reviews, Hire and termination of employees, Account set-up, Merchandising, Opening/closing duties, Bill payments, and product research

Customer Service Supervisor, Shopko 10/2010 - 04/2011

Supervised front-end operations, Cash handling, Trained employees on cash registers, Customer service, Institutional charges, Returns/Exchanges, Maintained sales goals for extended warranty and loyalty cards, and Data entry.

Store Manager, Blockbuster Video 07/2008 - 09/2010

Managed a team of 8-12 employees, Ensured all Company policies were followed, Daily paperwork, Budget planning, Supply ordering, Scheduling, Hired and trained new employees, Inventory, Banking, Event coordination, Maintained sales goals set for individuals and store, Merchandising, Receiving and transferring of product, Customer service, and Opening/Closing duties

Retail Wireless Representative, Ubiquitel-Sprint 01/2005 - 06/2007

Achieved sales quotas of 42+ activations per month, maintained secret shop scores over 90%, Customer Service, Bill Payments, Plan-O-Gram set up, Maintained a minimum of 2 out-of-box activities per month, 500 additional customer contacts per month, Customer follow up, Business account sales, Product Research, Opening/Closing duties, Cash handling, Deposits, and Daily paperwork

Assistant Manager, Walgreen‘s 08/2004 - 01/2005

Manage a team of 4-20 employees, Opening/Closing duties, Cash Management, Deposit, Daily paperwork, Plan-o-gram set up, receiving of shipment, Photo development, Pricing, and Add set up.

Customer Service Senior, Best Buy 05-2003-08/2004

Responsible for a team of 15-20 people, trained and coached all employees on effective selling techniques, handled escalated customer service issues, Deposits, Maintained daily sales goals, Daily paperwork, Managed front end and customers service departments

Store Manager, Claire‘s Accessories 03/2000-12/2001

Managed a crew of six to eight employees, Schedules, Maintained sales goals, Opening/Closing duties, Banking, Weekly paperwork, Hire and train new employees, Customer service, and Inventory.

E D U C A T I O N

Red Bluff Union High School, General Studies, Graduated 1996

Shasta Community College, One-year business management studies

References available upon request

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